Miradore

Effective remote device management

Commentaires : I chose miradore to manage our Android devices across our review sites. It allows me to have granular control over what is and isn't available in the OS and the managed Google play store

Avantages :

The software is intuitive with a clean UI that is easy to navigate

Inconvénients :

Some profiles can't be edited so you have to delete and recreate to make changes

Works better than Workspace One!

Commentaires : Before I deployed Miradore I had a stack of iPhones on my desk that were either Activation locked or locked via personal passcodes, Miradore prevents both.

Avantages :

Very easy to administer. I can lockdown phones before deployment so users can't install unapproved Apps. It does not allow users to use their personal Apple ID's. The App tracks the phones location via GPS tracking. Finally, the App prevents Apple Activation Lock and clears any personal passcodes.

Inconvénients :

The only issue I have had is the GPS tracking was not as accurate as I needed at times.

Alternatives envisagées précédemment : Workspace ONE

Pourquoi choisir Miradore : I tried the Workspace One free trial but received no technical support during deployment. After the free trial they wanted to charge me thousands of dollars for deployment that I had already done by myself. Miradore is a fraction of the price and has the exact same functionality and GREAT technical support!

Logiciel antérieur : Workspace ONE

Pourquoi passer à Miradore : Miradore is a fraction of the price and much better technical support.

Very frustrating support, poor BYOD Android implementation

Commentaires : We chose Miradore based on their marketing material and BYOD functionality. Our reality, at least for Android devices, has been very frustrating. We use Miradore to deploy and update custom Android and iOS software to our employees. iOS installation and functionality is satisfactory, but Miradore's tools fall well short of the mark on the Android side. The BYOD configuration process is very confusing to the end user. At the moment it requires a trained individual to walk the user through the process. We have one device where the app will not successfully configure itself, and provides no useful information as to why. Miradore support has been less than helpful. I've contacted them on 3 occasions, and each time gave up on the conversation because they challenged the facts I gave them. While they're the least expensive, the extra cost required to deploy the app, and the time spent arguing with support over the facts in my tickets do not make up for the discount. We are actively looking for a replacement.

Avantages :

It's the least expensive option for BYOD MDM

Inconvénients :

Installation and configuration of BYOD Android devices is poorly implemented, and rarely successful

Miradore is good, but lacking in the iPhone area

Commentaires : Miradore was a quick turn around to get setup and purchased, especially with our necessity of getting this done quickly. Unfortunately, Miradore's functionality is limited in our environment due to requirements on Apple DEP to be working properly.

Avantages :

it is easy to stand-up and get running. configuring communication between Miradora and Apple DEP is well documented by Miradore. Reporting tools available to let you know when users uninstall miradore or a phone does not check in. Links with Apple volume license program account. Android configuration, maintenance, and setup works great.

Inconvénients :

Users are able to uninstall Miradore from iPhones if Apple DEP account is not connected. Due to issues with Apple DEP, we are unable to get full control of the iPhones with Miradore. can't push/block apple updates to iPhone or iPad.

Alternatives envisagées précédemment : Hexnode UEM, Jamf Now et ManageEngine Mobile Device Manager Plus

Pourquoi passer à Miradore : It was cloud based, low cost, and we only needed 10 phones monitored. For the low amount of devices requiring monitoring, it was more cost efficient to move to the cloud instead of an on-premises solution.

Great MDM solution

Commentaires : We needed a robust MDM solution that was user-friendly, cost-effective and worked with Apple DEP and Android Enterprise as some solutions can simply be uninstalled.

Avantages :

The simple interface makes rollout and management easy.

Inconvénients :

Not specifically the software but joining Apple DEP was a bit of a nuisance. As I say, this is more about Apple and their setup than Miradore itself.