FieldRoutes

PestRoutes is the best

Commentaires : The team at PestRoutes is the best! I've used several softwares during my time in the industry and I have to say that PestRoutes is the hands down the best. We started using them two years ago and the growth of the system amazes me! The team is always pushing forward and deals with probably their most difficult customer with ease (us at TruForce)! We always have little things we'd like to see and I can't tell you how many beta versions we've had! Don't go anywhere else trust me!

Avantages :

The team behind the software is really what makes the great software it is!

Inconvénients :

I couldn't put my finger on any negatives in the capacity that I use them

FR Review

Commentaires : Been very happy since switching from prevoius software. FR fits our model much better.

Avantages :

Cloud based software. Uptime is solid. Billing options and scheduling options are customizable.

Inconvénients :

Mobile app needs attention. Slow and not user friendly. Contracts need to be streamlined and less confusing to customers

Mediocre at best but likely poorly managed

Commentaires : Chronology of their poor management:1) Get locked out and no access to see my route on a working day with no previous warning.2) Call customer support and they tell me my payment info was outdated3) Offer new updated payment but they tell me I have to log in and update payment info myself, they don't take that over the phone. 4) No access to software to update payment info though5)Call again and Customer support provides temporary access to update payment info6) Payment info Field Not functioning and unable to update payment info, sent screen shots7)Customer support tells me they're working on it8) They sent an email, now is functional but by then my access is locked out again9) Had to call again, now a supervisor had to get involved and then finally resolved payment info.10) Asked why I was not given heads up about payment info being outdated, I had that card for years and is not reasonable to remember when they become outdated11) They said they did but when I updated my email in the software, their accounting department didn't get updated Meanwhile, I lost customers due to their poor communication skills. I had the same problem with my email domain. Payment info became outdated. I open my email daily and the first thing I saw was a warning showing X amount of days to update my payment info. I updated immediately and never had an issue. Here's the difference between a good company and whatever field routes is. Bad choice of a software overall

Avantages :

I signed up for the integration of Sentricon. I liked they offered that since I switched from Termite Liquid Treatments to a Baiting system. Outside of that, it did not offer me a better solution than my previous software in all aspects

Inconvénients :

The mobile app performs poorly. As a business operator, the app doesn't allow you to add a new customer, new service, subscription... etc. You have to log in into the desktop version in your mobile device which is not mobile friendly at all. All info looks tiny and difficult to navigate thru. New app has many bugs. Terrible when uploading info. Often times it crashes on android phones. Also customer info is terrible if something goes wrong outside "how I do this or that" Lastly, if you want out, they they weeks to give you your own cvs file with customer data. On top of it all, they duplicate info AND FIELD ROUTES IS KNOWN FOR MAKING DIFFICULT TO TRANSFER TO A NEW SOFTWARE.... DISGUSTING!

Review for

Avantages :

It’s good it really helped grow our business

Inconvénients :

Hard to learn at first the knowledge base was not there when we first started

Helpful, but more left to be desired

Commentaires : The customer service has largely been responsive, kind, and they really do seem to care that we're able to be educated on how to use FieldRoutes as well as making sure we're in a position to being doing it correctly. The time it took us to implement was extremely frustrating - we signed on in mid/late January and didn't go live until June 15th of this year. And even when we did start, it felt like I had to keep explaining our business, what was important to us, and how we wanted to use the software, and despite that, constantly kept running into problems. The wait times to get things done were really frustrating to us. I'd communicated a ton with FieldRoutes implementation specialists/developers/customer success members about things we wished FieldRoutes would do in order to make it smoother for us to use, & be less of a "pest control only" type software, and my impression is that we're just a tiny fish in a very big sea of their clients so I'm left feeling very cynical we'll ever be able to have the software become more configurable to our industry. Simple things like adding different placeholders in forms/agreements, providing different customizable fields in customer cards, being able to download pdf's more easily in the Form Lookup, is stuff that would make a massive difference in our use of FieldRoutes but I have been provided with very, very little hope that those changes will ever be made. Although I must say, FR's been a real big improvement & help for us still.

Avantages :

Routing, dispatching, and scheduling have been great. The real time data and tools on the dashboard are extremely helpful to see how productive your company is and how your business is doing on the top line.

Inconvénients :

We've had a pretty difficult time adjusting things that we need in order to report to clients and to counties on the work we do. This software feels often like we've fit a square peg in a round hole, but it works for us. The thing that is the most frustrating to me is how this software still seems totally built for pestcontrol businesses, and if you aren't in that category, you seem to have to make your business flow fit as best you can into the software. The big thing I was excited about with software was being able to send out a crisp, smooth, digital, monthly renewal service subscription to customers throughout the year because we've historically done that using paper. We're still not to the point where any of the customer reporting/county reporting/renewal processes seem to really configure to what we need, which is frustrating. I'm hopeful FieldRoutes makes their product more configurable and adjustable to the industry needs of their customers, and makes it less of a static/"what you see is what you get" type software.