FieldRoutes

Much better than Serve Suite Pest Pack and all the other old software companies

Avantages :

I have use pestpac then switched to serve suite and then to PestMate for 2 years (which I liked PestMate) but Pest Routes has been by far the best, navigation speed is much better than PestMate, Routing system is the best I've seen, Easy to train employees on and the reports are clean and one of my favorite parts is you can really run any data point from the customer section. If I want to know how many active accounts are ontime services I can generate a report giving what ever data I want; address, phone number, there last service, anything. Lets say I want to know how many of those customers have a card on file or were sold via Yelp so I can know if a source I'm paying to get customers from is bringing me a lot of onetime services I can know all that. Pricing is great too.

Inconvénients :

I wish it integrated my communication systems like emails and phone system. I've been told for a 6 months now the phone integration is coming but no word yet.

Will get the job done and can scale with you but push for growth has left critical features behind

Commentaires : It got the job done - probably the best on the market in terms of features and scalability for the price; but not without its issues. They also love to find ways to stick it to you: $.04 per text message sent and received and they MAKE you use their payment processor. It's not terribly priced but they're not giving you any deals or anything.

Avantages :

It's easy to get started and implemented off the bat. It also has virtually all the features you will need for a young to mid-size business. Some advanced features also exist (e.g., multi-unit tracking) which is great.

Inconvénients :

So many bugs in the software lately Pushing out lots of product updates that don't really work They don't tell you when they release new features There are really basic things (such as creating bundle packages) that are impossible to do so you have to get creative to make work-arounds. Poor / terrible sales & marketing related features

CP Bat Mitigation Review

Commentaires : It has been great. Everyone is always willing to help and the response time is always timely.

Avantages :

It is easy to use even with high tech options

Inconvénients :

The app isn't as functional when trying to view or edit or search for customers. We are a pest service industry that does not have subscriptions. We visit a home only 2 times and then we never see them again (as long as we did our work well). It took a bit to figure out how we could make it most functional with our business model during set up.

Mediocre at best but likely poorly managed

Commentaires : Chronology of their poor management:1) Get locked out and no access to see my route on a working day with no previous warning.2) Call customer support and they tell me my payment info was outdated3) Offer new updated payment but they tell me I have to log in and update payment info myself, they don't take that over the phone. 4) No access to software to update payment info though5)Call again and Customer support provides temporary access to update payment info6) Payment info Field Not functioning and unable to update payment info, sent screen shots7)Customer support tells me they're working on it8) They sent an email, now is functional but by then my access is locked out again9) Had to call again, now a supervisor had to get involved and then finally resolved payment info.10) Asked why I was not given heads up about payment info being outdated, I had that card for years and is not reasonable to remember when they become outdated11) They said they did but when I updated my email in the software, their accounting department didn't get updated Meanwhile, I lost customers due to their poor communication skills. I had the same problem with my email domain. Payment info became outdated. I open my email daily and the first thing I saw was a warning showing X amount of days to update my payment info. I updated immediately and never had an issue. Here's the difference between a good company and whatever field routes is. Bad choice of a software overall

Avantages :

I signed up for the integration of Sentricon. I liked they offered that since I switched from Termite Liquid Treatments to a Baiting system. Outside of that, it did not offer me a better solution than my previous software in all aspects

Inconvénients :

The mobile app performs poorly. As a business operator, the app doesn't allow you to add a new customer, new service, subscription... etc. You have to log in into the desktop version in your mobile device which is not mobile friendly at all. All info looks tiny and difficult to navigate thru. New app has many bugs. Terrible when uploading info. Often times it crashes on android phones. Also customer info is terrible if something goes wrong outside "how I do this or that" Lastly, if you want out, they they weeks to give you your own cvs file with customer data. On top of it all, they duplicate info AND FIELD ROUTES IS KNOWN FOR MAKING DIFFICULT TO TRANSFER TO A NEW SOFTWARE.... DISGUSTING!

Operations

Commentaires : the techs in the field now more less record everything in the field eliminating office work.

Avantages :

Eliminates a lot of time in the office where we now put that saved time into production

Inconvénients :

I would like a few more report options, also better estimate features within the program