REACH

A Solid Piece of Software - Offering Custom Branding and Integrations

Commentaires : I've observed firsthand people coming into our facility and getting up-to-the-minute accurate information to help them find their way, be informed about upcoming events, and be entertained and inspired. REACH's support team is great and they are super friendly... Willing to work through anything with you! It's been a pleasure doing business with them and we are excited to keep expanding our network of displays in new and exciting ways in the future.

Avantages :

I love that they work with you to design a custom template that matches your organizations brand. Then, they offer integrations (we use the eSpace integration for building schedule) and modules (weather, social media, video, graphics) that pull in data from multiple sources onto one screen seamlessly. I've seen other digital signage solutions that offer either split screen solutions or out-of-the-box templates, but those fall short in creating a seamless brand experience. I also love how I can schedule graphics and videos for different days and times across multiple players/screens, and set them to expire and be removed automatically on a certain date.

Inconvénients :

One downside is they don't really offer weekend support. (I was able to get someone to message me back once, but the problem couldn't be resolved until Monday). We are a church and if something goes down on Sunday, we are out of luck. Most of the issues we were having were related to our players being on WiFi, which has as much to do with us as it does with them. Since we've hardwired all our players, we've been pretty much incident free. Their lower-end PC's, which they ship by default, leave much to be desired. Consider upgrading a level or two for enhanced performance and reliability. I wish the dashboard was mobile friendly. It is doable to scroll around and edit a few things on a smartphone, but it's less than ideal. In today's mobile world, I need to be able to make simple edits and check on player status' on the go quickly. Overall, it's backend dashboard is stuck in the past... but it does what it needs to do!

An honest consumer review for the Reach CMS

Commentaires : Ultimately, Reach has allowed for quick updates to our client ads. Although most features offered by Reach are not something our company needs, they do however open potential opportunities for us to offer to our clients and utilize in the future. Furthermore, Reach did not have a specific feature that one of their competitors does offer (Watchfire Ignite), but I was able to provide the details of this new feature to a Reach Support Representative and they promised to submit this as a potential feature for the Reach CMS. This may or may not be implemented, but my concern was gladly heard - as such, the Reach customer service has been a very positive experience for myself.

Avantages :

Features available enable us to compete with most of our competition and surpass others. Which in our case, allows us to offer our clients state-of-the-art service.

Inconvénients :

Due to this being a web-based system, certain clunky response times for content updates, caching concerns, CSS consistency errors, etc - all account for a demerit in consumer value. Most of which can be addressed with future front-end updates to the Reach software. Largest concern from a front-end development standpoint would be major inconsistencies in responsive view (mobile, tablet). There should be no limitations between devices. Granted, although many of these appear concerning, the web-based route allows for flexible updates on a diverse set of systems, web-based integrations for RSS Feeds/Social Content, and many other valuable features which would hold its weight in limitations if Reach were a standalone application.

We like Reach

Avantages :

The best thing about the software was being able to quickly and frequently communicate with our clients, which was a large group of people all at once. It made our networking connectivity a lot easier especially when it came to advertising for a sale or update. Their customer service department was great as well.

Inconvénients :

We would have kept Reach but our owners decided to change to another software for our salon and Reach wasn't compatible just yet. I am sure they will be in the near future as they grow.

Hidden Fees and Horrible Graphic Designer

Avantages :

I had no pros working with this product, unfortunately. I switched all 300 screens to another platform.

Inconvénients :

They have hidden fees that are not told until after you try it and want to sign up. We wasted valuable time as we had a budget, and the fee was 350 for set-up, which was never discussed in several conversations. No other platform has that fee. The designer was not good at all. My 3rd Grader could have done better. Not worth it for the 350. Runnnnnn. They are so many options that do not change that.

Communicate Like a Pro

Commentaires : From the start I knew I was dealing with a professional company. The training was very helpful and the fact that we can onboard any other person, at any other time, for free, is great. I was able to utilize the software right away and didn't really need a lot of support. When I've had questions or need help, the response is very quick. I love the quality of what we have chosen and have had others remark about how they love the displays. I'm glad that I did my homework and chose a winner.

Avantages :

I love that it is easy to use and very intuitive. I didn't want to have to buy special hardware or be a tech genius to operate it. I need plug and play and that is what I have. The other thing that I like about Reach is that when I have questions, I get excellent support.

Inconvénients :

I like the designing content features the least because they are not as user friendly or intuitive as other design software out there. Although, having said that, once you spend the time and get used to the nuances, you can create some very nice content.