Qui utilise Sharpen ?

Idéal pour les entreprises B2C et B2B en forte croissance opérant sur plusieurs sites qui souhaitent renforcer leur expérience client.

Description de Sharpen

Sharpen est une plateforme de centre d'appels native pour le cloud qui permet aux équipes UX d'établir de meilleures relations clients. Éliminez le matériel coûteux sur site et augmentez l'efficacité des agents et la satisfaction des clients à grande échelle. Sharpen offre un niveau de service de 99,999 % à des milliers de clients. Sharpen s'engage à créer une communauté mondiale d'entreprises qui croient qu'un client heureux est un potentiel défenseur de la marque.

Informations sur Sharpen

Sharpen

https://sharpencx.com/

Fondé en 2011

Ressources d'aide

  • Service de support permanent (réponse directe)

Déploiement

  • Cloud, SaaS, web

Formation

  • Formation présentielle
  • Formation en ligne en direct
  • Webinaires
  • Documentation
Vidéo de Sharpen
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Présentation des tarifs de Sharpen

Sharpen n'est pas disponible en version gratuite et ne propose pas d'essai gratuit. La version payante de Sharpen est disponible à partir de 119,00 $US/mois.


À partir de

119,00 $US/mois

Version gratuite

Non

Essai gratuit

Non

Sharpen - Fonctionnalités

  • Archivage
  • Enregistrement des appels distribués
  • Enregistrement découlant d'un événement
  • Enregistrement planifié
  • Enregistrement à la demande
  • Possibilité d'enregistrement et de lecture
  • Transfert de fichiers
  • Étiquetage des appels

Logiciels d'enregistrement des appels : afficher la liste complète

  • Centre d'appel
  • Enregistrement des appels
  • Gestion des enquêtes
  • Journalisation des appels
  • Messagerie vocale
  • Personnalisation de la voix
  • Prise en charge de plusieurs scripts
  • Routage des appels
  • Saisie téléphonique
  • Synthèse vocale

Logiciels de SVI (serveur vocal interactif) : afficher la liste complète

  • Centre d'appel mixte
  • Centre d'appels entrants
  • Centre d'appels sortants
  • Chat en temps réel
  • Enregistrement des appels
  • Gestion de la remontée des problèmes
  • Gestion des campagnes
  • Gestion des listes d'attente
  • Journalisation des appels
  • Mode progressif (progressive dialer)
  • Numéroteur manuel
  • Numéroteur prédictif (predictive dialer)
  • Rapports et analyses
  • Scripts d'appel
  • Serveur vocal interactif (SVI)

Logiciels pour call center : afficher la liste complète

Sharpen - Logiciels similaires

Plus d'alternatives à Sharpen

Avis sur Sharpen

Afficher 5 avis sur 46

Note globale
4,4/5
Facilité d'utilisation
4,4/5
Service client
4,5/5
Fonctionnalités
5/5
Rapport qualité-prix
4,8/5
Todd C.
Owner
Assurance, 2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    Sans note
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Source : GetApp
  • Publié le 27/08/2015

"Great Value and Support"

Commentaires: Fathom is attentive to my needs and works quickly to resolve any issues that arise. They provide good phone service at a great value. I recommend them for any small business owner!

Avantages: Great value. My monthly service is much less than I paid previously. The support team is knowledgeable and easy to work with. They are quick to diagnose any issues (even those that are problems with my system and not theirs) and provide answers to resolve them.

Inconvénients: It can be a little confusing to configure the system, but I can call the support team to help me out. Reports, such as call logs, could be better, but I almost never looked at them with my previous provider anyway. Once the system is configured, it works great.

  • Source de l'avis 
  • Source : GetApp
  • Publié le 27/08/2015
Brian L.
CMO
Internet, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    Sans note
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Source : GetApp
  • Publié le 25/08/2015

"One stop solution"

Commentaires: We needed a system that could allow our remote teams to painlessly stay connected while providing core communications functionality. Lots of providers out there with pieces of what we needed, but struggled to find it all in one package that was affordable and actually worked right. Actually didn't get any complaints from the team.

Avantages: Easy to use and provided the full suite of functions we needed. Remote access across the country was great. Option to use soft phone on laptop with Polycom phone on desk also great. Automated workflow for agents was superb and our service manager was able to set up, implement, and manage without a lot of training or consulting.

Inconvénients: No real cons to speak of. Would love to see them come out with their own CRM, though the integration with salesforce has been great.

  • Source de l'avis 
  • Source : GetApp
  • Publié le 25/08/2015
Dylan R.
  • Note globale
    3/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    Sans note
  • Support client
    2/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Publié le 24/09/2015

"Mediocre"

Commentaires: Overall: This system offers nothing outside of the norm of any other VOIP business phone system. The Web interface is slightly more intuitive than others, though it is difficult sometimes to know if a setting change has actually been accepted and changed. However, there is much to be desired in execution of calls. About a quarter of dialed calls will hang without ever connecting, then disconnect. There is no consistency with this issue as to the number being dialed. (One number may fail three times in a row, then connect on the fourth attempt. Others might fail once, then connect on the next attempt.) We have had an outstanding service issue since deploying last January which has yet to be resolved wherein any calls going to our after-hours support line generate two notification emails and two duplicate voicemails. While not critical, it is a nuisance, and the only time we receive updates on the status of the service case is when we ask for them. Pros: Slightly easier to use and deploy than similar products. Slightly more intuitive web controls. Service department will respond when prompted. Cons: Service could be much more pro-active in reporting status of cases back to clients. Call failures can be a headache.

  • Source de l'avis 
  • Publié le 24/09/2015
Christina D.
Office Manager, Graduate & Adult Enrollment Office
  • Note globale
    4/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    Sans note
  • Support client
    4/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Publié le 25/09/2015

"Striving for Sucess"

Commentaires: It's been a long winding road; however, I genuinely feel that Fathom Voice is trying to get better! They give us some great features but some of the every day features that we expect & had for years are now not available. Most recently I've truly missed the simple forwarding option. We've worked around it but it was laborious. To be able to just hit a fwd button + the extension in which to forward to... was great, when we had it. I also miss the options our landlines had... like being able to speed up & slow down a message. This saved us from having to listen several times. We also had a simple keypad map that showed us how to move quickly and efficiently through steps to get where we needed. On the dashboard, I would love to also have a list of calls I've made (calls in and calls out, would be great descriptions). We are not necessarily a large business but perhaps we act like one. :) Thus, there will always be issues or things that come up, esp. as changes occur. The Fathom Voice Crew always do their best to find a solution & never forget to get back with you... we appreciate this greatly!

  • Source de l'avis 
  • Publié le 25/09/2015
Melva H.
New Business Coordinator
Services et technologies de l'information, 51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    Sans note
  • Support client
    5/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Source : GetApp
  • Publié le 26/08/2015

"Very easy to use"

Commentaires: I find that Fathom is very user friendly and easy to navigate. At they company I work for we have used a few different companies and in my experience Fathom has been the best.

Avantages: I love that we can record the calls. In my line of work it is very easy to not catch all the important information on a call. So having the ability to go back and review it has been very beneficial for me. Also being able to save the recording allows for my Consultants to listen to my call before they reach out to the customer for follow ups and meetings. It also is great training tool for new members of the team to be able to hear real calls.

  • Source de l'avis 
  • Source : GetApp
  • Publié le 26/08/2015