Pour qui ?
DocketManager is designed to handle full or hybrid shops over $1.5 mil in sales that include digital, offset, wide format, label, in-plant/edu, and other specialty markets.
Notes moyennes14 avis
- Note globale 4.5 / 5
- Facilité d'utilisation 4.5 / 5
- Service client 5 / 5
- Fonctionnalités 5 / 5
- Rapport qualité-prix 4.5 / 5
Informations sur le produit
- Version gratuite Non
- Version d'essai gratuite Non
Cloud, SaaS, web
Formation en ligne en direct
Support en horaire de bureau
Informations sur l'éditeur
- Fondé en 2010
En savoir plus sur DocketManager
DocketManager has been built from the ground-up by printers, for printers. The System is a cloud-based print management solution with a fully integrated Web-to-Print. Developed as a powerful software that includes a completely integrated suite of tools for managing an entire company from one system.
DocketManager is designed to handle full or hybrid shops over $1 mil in sales that include digital, offset, wide format, label, in-plant/edu, and other specialty markets.
DocketManager - Fonctionnalités
- Analyse du style de presse et d'exécution
- Calcul de la quantité d'encre
- Calcul de plusieurs versions
- Calculs des services avant/après
- Devis pour préimpression
- Devis pour travaux de reliure
- Gestion des réductions
- Imposition du meilleur format
- Optimisation des prix
- Évaluation des options de production
- Configurateur de produits
- Gestion SEO
- Gestion de site web
- Gestion des commandes
- Modèles personnalisables
- Prise en charge de plusieurs magasins
- Workflow d'approbation
Avis les plus utiles sur DocketManager
Publié le 05/10/2018
Perspective of a Docket Manager Print Shop Administrator
Docket Manager and I have had a great relationship with attempting to improve the systems overall functionality. They have a really great support team and respond very quickly. I use the system day to day for extended number of hours, and by working on it so closely I am capable of locating bugs and issues that another user might have overlooked. These are reported via support tickets, and usually get fixed with a roll-out either later that day or the next day.
Docket Manager is a great business that listens to the community, and makes improvements based on the suggestions their customers bring to the table.
Docket Manager is hosted externally and requires no internal hardware to host. The software is accessible online from any location. This allows me to work remotely and support multiple businesses. Business sales reps are also able to access it from their mobile devices, to check up on order workflow, create a quote on the spot, and send direct emails, with custom generated files, directly from the online system.
The workflow is well designed, from when you create a quote, convert it into an order, as it runs trough production, to when its shipped. Each section of Docket Manager has a straight forward user interface, that places content into locations where you would expect to find it.
Docket Manager also features an online ordering store functionality. This allows us to create custom online portals for clients. We are able to offer them an easy method for re-ordering generic material, or to order custom variable data products.
This system is really great as a MIS and a W2P combo, all in one package. They keep making improvements and updates do not cost anything. There is an online forum where Docket Manager customers are able to make feature requests, and multiple of them are always chosen to be implemented into the next release. The software improves for the community, and there is great communication between the customers and Docket Manager.
At the time of this review, Online Ordering is great at B2B, but not optimized for B2C.
B2C will hopefully be improved within a few versions. Its capable of B2C at this time, but I think there are a few more features that are required to make it really work.
Publié le 05/10/2018
Cornerstone of Saving My Company
We purchased the 60 year old print shop we worked at. Small runs, cut sheet, formerly letterpress newly "digital", everything calculated by hand even the ledgers. You can imagine the amount of updating in every respect we needed. As a team of only 4 we needed to streamline everything, get quoting down to a science, and finally join the rest of the world with eCommerce.
Enter DocketManager. The first conversation you have with rep immediately sets you at ease. This is a company that used to be a printer like the rest of us. They made this for themselves (something I was looking into oddly) and eventually sold it to others enough that it became their business. It truly is designed by printers for printers.
We went back and ran old quotes through the system to test out how things used to be done vs how they're done now. We found 3 or 4 in the prior year that were misquoted. The cost difference from what it was to what it should have been would have paid for DM for several months. Makes you wonder how many more there were.
I used "" on issues in the Cons section because it really isn't a deal breaker by any means. The software is pretty darned polished with a couple things like those that are still rough. That said, they are always updating it and most updates are from user requests.
For those scared of price, DM doesn't charge enough for the product. They are more than competitive and they actually care about you. I can't recommend them enough.
Avantages: How well the ecosystem of the CRM, MIS, and W2P works. From quoting and proofing to production and payment everything flows really well together automatically.
Inconvénients: The only two "issues" I have are: The options for making a book, while super open to being tweaked to a fine degree, become confusing and could use a "simple" mode for run of the mill jobs; Customizing forms requires knowledge of HTML, JS, and CSS to do anything to it.
Publié le 05/10/2018
Amazing software, great partner to have in our business.
Commentaires: After dealing with a large world wide company and dealing with issue after issue it has been a joy working with the DocketManager team. We plan on visiting this year and taking some training classes offered by them in Canada.
Avantages: I discovered DocketManager while telling a fellow printer how much I hated our new Vision upgrade. He showed me the demo site and I instantly fell in love with the intuitive design and features. I visited their booth at Print in Chicago. The entire family was there showing off the program, and I knew then I wanted to be a customer of theirs. The implementation was easier than the upgrade of our las software. We have top notch service helping us through the entire process. DocketManager is software you will not outgrow. It is constantly being updated and features added.
Inconvénients: This software will not work unless you set aside time to implement the software. We have had DocketManager since 2015 and only implemented the estimating, job tickets and accounts receivable for the most part. The web portion is super easy, but I need to set aside time to get this implemented.
Publié le 12/02/2019
5 Months In
DocketManager is an all in one solution.
Online ordering - easy to set up and easy for client navigation
Estimating and invoicing - via email (who knew a printer would appreciate that?)
Shippo Integration - When you buy something from us we send you notifications like all the big players
The list goes on. Overall the team at DM are real people who really care, don't ever change that.
Avantages: The support staff at DocketManager is what sets this product apart from the pack. The interface is aesthetically pleasing and extremely functional. Critical business information is only a click away.
Inconvénients: As with any type of change in workflow, there will be bumps in the road. We have kept an open mind and DM has forced us to take a closer look at how and why we have been doing things the same way for so long. Many good changes have come about from this self-examination.
Publié le 05/10/2018
A solid solution that has helped our shop be more efficient
Commentaires: The customer support has been very responsive and works hard to resolve issues and make requested tweaks.
The pricing functions are robust and help develop stable prices across all estimators.
The work order process helps keep the workflow moving
The ability to turn a proposal into a work order with a click is great
There is a lot of mousing and clicking to do - there are steps that seem redundant and it would be nice to have a master table for each work order to easily edit details in one location
The online documentation is not what it should be - more of a glossary - needs more detail and instruction on functions