Pour qui ?
Des équipes Customer success de toutes tailles travaillant en SaaS B2B.
Notes moyennes7 avis
- Note globale 4.5 / 5
- Facilité d'utilisation 4.5 / 5
- Service client 4.5 / 5
- Fonctionnalités 4.5 / 5
- Rapport qualité-prix 5 / 5
Informations sur le produit
- Version gratuite Non
- Version d'essai gratuite Non
Cloud, SaaS, web
Formation en ligne en direct
Support en horaire de bureau
Informations sur l'éditeur
- Fondé en 2012
En savoir plus sur Natero
Natero aide les responsables Customer Success à éviter les résiliations, à augmenter le nombre de comptes et à gérer davantage de clients avec moins d'effort. Natero est la seule solution Customer Success combinant analyse prédictive, intelligence client et gestion des flux de travail dans une plateforme unifiée. Cette approche unique axée sur les données permet aux fournisseurs de logiciels B2B de gérer de manière proactive la réussite de leurs clients et d'optimiser la valeur à vie du client.
Natero - Fonctionnalités
- Alertes de compte
- Analyse des gains et des pertes
- Engagement des clients
- Gestion de la communication
- Gestion des comptes
- Gestion des recettes
- Gestion du cycle de vie des clients
- Intégration des employés
- Score "health score"
- Suivi et analyse de l'utilisation
Avis les plus utiles sur Natero
Publié le 06/02/2019
Commentaires: So far very good experience with Natero. We haven't been using the platform long enough yet to judge its effectiveness on measuring health and likelihood of churning, but based on the datasets we're pulling in, I'm pretty confident that it's going to do the job very well. Our CES team is thrilled about having Natero.
Avantages: By it's nature, Natero is a very complicated product. It ties together a bunch of different datasets and presents them as a unified indicator of client health. To Natero's credit, they've done a very good job of creating a team and process that can get a new client from A to B. For the most part, implementation was painless - with only the instances of data issues on our end slowing things down or complicating the process. The integrations team was all over helping us get set up, and I was very pleased that Natero built a custom integration into a 3rd party tool so we could pull in NPS data and associate it with client accounts. The app works great and is easy to use once you've learned where everything is in the platform.
Inconvénients: I can't say anything negative about Natero - for the complexity of this kind of product and the data it pulls in, everything was relatively easy. The only thing that would have helped might have been more direct involvement with us on the integration process to speed things up. We had tons of interaction with the onboarding team, but I think we might have been able to speed up our particular onboarding process if we'd had a dedicated person walking through it with us. That said, for the pricing compared to enterprise level solutions, I'm extremely happy with this.
Publié le 11/10/2018
Commentaires: As a small CS shop in a startup we wanted a big time solution on a start up budget. We got more than we anticipated in the area of immediate positive results for the CSM's. Increased visibility with integrated ability to manage the entire life cycle of customers. Individually designed custom account dashboards and workflows makes choosing Natero a true game changer and allows us to implement repeatable success
Avantages: The platform is as simple or as complex as desired. Integrations are seamless. Reporting functionality is top notch. Support is unmatched, Echo Song is priceless. I would implement this solution into my families home life if I could.... and I just might!
Inconvénients: The only thing I can even come up with as a "dislike" and it is still a positive. It is that the Natero platform has so many effective features, apps and processes that one would be hard pressed to become a pro on them all.