Pour qui ?

Enterprise-level remote access solution for small to mid-size businesses. Unlimited on-demand remote assistance deployments are perfect for any size tech support company.


Notes moyennes

56 avis
  • 4.5 / 5
    Note globale
  • 5 / 5
    Facilité d'utilisation
  • 4.5 / 5
    Service client
  • 4.5 / 5
    Fonctionnalités
  • 5 / 5
    Rapport qualité-prix

Informations sur le produit

  • À partir de
    $99
  • Prix
    Unlimited assist deployments $99/yr. Remote access from $149 for 25 PCs
  • Version gratuite
    Oui
  • Version d'essai gratuite
    Oui
  • Déploiement
    Installation (Mac)
    Cloud, SaaS, web
    Installation (Windows)
  • Formation
    Documentation
  • Ressources d'aide
    Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • dualmon
  • http://dualmon.com
  • Fondé en 2011

À propos de ce logiciel

Remote access and support made easy. Unlimited on-demand remote assistance for only $99/year, and unattended remote access plans starting at just $149/year for 25 PCs, making dualmon the price leader for remote access solutions. No installation needed for users to get assistance. Unlimited seats for support reps, and unlimited deployments. Custom cobranding, session recording, file transfer, remote printing, remote diagnostics, usage reporting, and more. Start your two-week free trial today!


dualmon Remote Access - Fonctionnalités

  • Enquêtes et feedback
  • Enregistrement de session
  • Outils de diagnostic
  • Partage d'écran
  • Partage des fichiers
  • Transfert de session

Avis les plus utiles sur dualmon Remote Access

Best I could find and for a very reasonable price.

  Traduire avec Google Translate
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix

Commentaires: It is great remote software, i highly recommend it. I will continue to buy it as long as they don't skyrocket the price as some of the other remote software has done.

Avantages: I have the unattended remote and the remote assistance. Both plans get used at least 10 time a day. We are a small 2 person company and this has saved us a lot of time from having to drive to customer locations for what is often a 20 minute fix. I evaluated at least 10 other similar products and this one was the one I chose, it had all the features I needed and was the most reasonably priced. I've had to contact tech support only one time so far, they already had a fix about to be released in next update, which they emailed to me immediately.
The remote assistance software completely removes itself from the client's computer when the session is done. Many of the other ones i looked at left itself the machine. Two even left a service installed and running. It also is easy to get installed by even "less than tech savvy" customers. Simply added a link to my website and have them click as needed. I can email to them also.

Inconvénients: Dual screen feature lets you toggle between the customer's dual screen, but does not show both their screens simultaneously. A small detail, I just forget to check the second screen and often times a window will open off screen.

Robust and Reliable, pity it is so laggy

  Traduire avec Google Translate
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix

Commentaires: it got me started in my IT MSP business, with affordable and reliable services, providing the majority of functions I need keeping my prices down for my customers.

Avantages: Affordability: Pricing model is excellent
Simplicity: It doesn't try to do everything, but what functions it does have it does well
reliability: I have never experienced an outage or unavailability issues

Inconvénients: Web-based creates significant lag. even 2 computers in the same room on a 100/50 Mbit connection is very laggy. They need to establish client-client connections after authentication to improve the experience.
No Mobile support: im not supporting Mobile devices remotely yet, but all my customers have them..
File Transfer speeds: Transfering files is quite slow, probably due to the non client-Client connections.