devContact

devContact


Pour qui ?

Mobile app developers


Notes moyennes

4 avis
  • 5 / 5
    Note globale
  • 5 / 5
    Facilité d'utilisation
  • 4.5 / 5
    Service client
  • 4.5 / 5
    Fonctionnalités
  • 4.5 / 5
    Rapport qualité-prix

Informations sur le produit

  • Version gratuite
    Oui
  • Version d'essai gratuite
    Oui
  • Déploiement
    Cloud, SaaS, web
    Mobile (iOS natif)
    Mobile (Android natif)
  • Formation
    Documentation
  • Ressources d'aide
    Service de support permanent (réponse directe)
    En ligne

Informations sur l'éditeur

  • devContact
  • http://www.devcontact.com

À propos de ce logiciel

Enables organizations to respond to its users more efficiently. It is specialized for mobile apps and games.


150346

devContact - Fonctionnalités

  • Alertes et remontée des problèmes
  • Assistance téléphonique
  • Avis automatiques aux clients
  • Base de connaissances
  • Base de données de clients
  • Enquêtes et feedback
  • Gestion de l'expérience client
  • Gestion de la boîte de réception et des files d'attente
  • Gestion des contrats
  • Gestion des ordres de travail
  • Gestion des problèmes connus
  • Gestion des rendez-vous
  • Gestion des tickets d'incident
  • Messagerie instantanée
  • Portail libre-service
  • Routage automatisé
  • Suivi des plaintes

Avis les plus utiles sur devContact

Amazing customer support

  Traduire avec Google Translate
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix

Commentaires: I started using this after seeing it implemented in another app.
It seemed like a really great way of handling the problem of keeping an up to date searchable FAQ and providing an efficient way to interact with users that have problems.
There were a few things that didn't quite work for me so I contacted their customer support.
I was delighted to find that the team behind DevContact is just as keen to make this the perfect solution as I am to make my app the perfect solution.
I can't compliment them enough.

Avantages: Ease of use creating and managing FAQ

Inconvénients: That links in FAQ are not able to be opened in safari. Hopefully that'll be addressed.

devContact has helped us immensely when it comes to resolving customer queries and complaints.

  Traduire avec Google Translate
5/5
Note globale
5 / 5
Facilité d'utilisation
Fonctionnalités
5 / 5
Support client
Rapport qualité-prix

Commentaires: What do you like best?It is very simple to integrate to mobile applications and has a simple interface which makes it easy to use and handle. However, it should have a module for web based products as well and the social component can be improved. We would recommend this help desk to indie app developers and other app publishers. devContact has promised to show improvement and will be adding more features. Plus, its extremely affordable!