WellnessLiving
Description de WellnessLiving
WellnessLiving est une solution tout-en-un pour votre studio de fitness ! Cette solution propose un agenda, des fonctionnalités d'e-mail marketing, un reporting solide, des programmes de récompense, des journaux clients, des fonctions de gestion de la réputation, des commerçants et de la paie, etc. Aucuns frais supplémentaires pour intégrer votre emploi du temps à votre site, générer des avis, envoyer des notifications par e-mail ou SMS, mettre en place un programme de récompenses ou se servir du marketing automation, etc. WellnessLiving a été conçu par les clients, pour les clients !
Qui utilise WellnessLiving ?
WellnessLiving a été conçu à partir des souhaits et des besoins des clients, en collaboration avec eux. Aucuns frais supplémentaires pour les logiciels complémentaires et une économie jusqu'à 40 % sur les frais de carte de crédit.
WellnessLiving ne vous convainc pas tout à fait ?
Comparer avec une alternative populaire
WellnessLiving
Alternatives à WellnessLiving
Avis sur WellnessLiving
Lucie
So Glad I Made the Switch
Jennifer
While excited about the capabilities of the system, honestly, I was scared to transition.
Avantages :
Wellness Living incorporates all of the same functionality from my old system in an innovative, visual, intuitive way AND includes the functionality I had to pay extra for! I love the ease of managing schedules, adding clients, enrolling clients in classes and maintaining client information. The integrated rewards program and review process are fantastic. My staff required very little training because of the ease of use and visual nature of the system. My clients also find the system as well as the app intuitive and easy to use. Booking classes is quick and straightforward and they can manage their own account data. They love the integrated rewards program. Each Wellness Living team member I encounter always answers my questions and works diligently to resolve any issues I have. I love that pictures of the team are posted on the website . I like being able to put a face with a name when I speak with someone on the phone. Since converting to Wellness Living I have cut costs, reduced the time spent maintaining the backend system, improved customer experience and increased the number of walk-in clients to classes. I am happy to be a Wellness Living Partner and highly recommend the Wellness Living Business Management Solution and the team. It has been over 6 months since I cut the cord from MindBody and I couldn't be happier with the Wellness Living business management system.
Inconvénients :
While there were some glitches in the move, I was supported by the On-Boarding support team through the migration and well after while we resolved issues. Every part of the transition and data migration was manageable. The support staff from On-Boarding calmed my fears - he was with me from start to finish and personally made sure that any and all errors were immediately corrected. Further, as I continue using Wellness Living, problem reports are addressed as a priority. Requests for enhancements are taken seriously and documented so that I can see the progress. If I have questions regarding functionality, I am never merely directed to documentation. A technical specialist often sends a video of the process along with a description of the process.
Réponse de l'équipe de WellnessLiving Systems
il y a 5 ans
Hi Jennifer! Thank you so much for your kind review and for deciding to switch to WellnessLiving. We know how intimidating the process of changing software can be, which is why our team works so hard to make that transition easy on you. We also put a lot into ensuring that everything you need to run a fitness studio like yours is available in the program, so we are delighted to hear that you, your staff, and your clients have found such success with our features after only six months. Cheers to a great first year together!
Kelly
Alternatives envisagées :
Not worth it.
Commentaires : I'd say overall it was good in the beginning until they started making so many changes they couldn't keep up with themselves. I hope for their sake they can get it figured out, because they don't have an awesome reputation amongst studio [sensitive content hidden] right now. And our outboarding process was so painful it left a very bitter feeling around the whole experience. We weren't upset about the company when we first were leaving, we just needed something different, but they made it really hard not to be.
Avantages :
We signed up and used WellnessLiving for a couple of years before deciding to move on. It was comprehensive, relatively easy to use and had functions that we needed.
Inconvénients :
Every time they added new features, it was cool, but they never made any of the features awesome. They only worried about adding the new. Meanwhile, we had customer service issues every day because of the glitches in just the normal scheduling system. I didn't care about the upgrades if the basics didn't work. And our outboardinf process was a nightmare. They have outsourced their customer service and it is apparent. that they aren't actually concerned about the customer.
Réponse de l'équipe de WellnessLiving Systems
il y a 2 semaines
Hey Kelly, We're all about customer feedback and then taking that information to continuously improve in any way we can. We're doing it with our support team, we're doing it with our pricing plans and we're doing it with our software. We get requests from customers all the time, "why don't you add __ feature", or "I'd love it if you could integrate with __ platform", and then we build those features, which we release in our updates every few months. The impact can be amazing because even a simple enhancement to save a few clicks on one page can, over time, save staff hours of admin work, it helps your business and it also helps us be a better platform. We're sorry to hear that your experience wasn't positive when you were closing your account. It is our policy to require a phone call when you request an early account closure prior to the end on a 12-month plan, although I am glad to see that after speaking with our agent you were able to close your account on the timeframe you had in mind and without fee. We're sad to see you go but we hope you can find the right software for your business. Sarah M. (Customer Advocate)
Éric
Lots of promisses but no delivery
Commentaires : SO far only headaches no pleasures what so ever.
Avantages :
So far its a very painful experience. After 6 months we are faced with billing issues that are bugs on there end. wrong info provided by there support team to make my packages work. So still in the process to make that work. I spend 6 to 10 hres a week to solve issues. Scanner dont work and its there scanner. and they dont know how to make it work. at least they show willingness to help.
Inconvénients :
consistantly mistakes and lack of solving issues quickly and efficiently.
Réponse de l'équipe de WellnessLiving Systems
le mois dernier
Hi Éric, We apologize for your experience. Our entire team at WellnessLiving is committed to your success, and at your request we provided your account with over five one-hour training sessions at no cost in addition to the training and setup calls already included in our standard onboarding process. The pain points in your experience resulted from a combination of atypical account requirements and regrettably, an error from our representative. Due to the unique situation, we have put you in touch with a customer service specialist that has more experience with advanced package configuration. Your initial barcode scanner was not an approved model ordered from our site, but we have now replaced your scanner with an approved model at no cost to you. We look forward to turning your experience around and showing you the 5-star level of service we're known for. Thank you for choosing WellnessLiving. Susan A. (Customer Advocate)
Terri
Expensive for what you get
Commentaires : For the most part it is a good system, allowing client followup, scheduling and payments. Customer service was only fair.
Avantages :
Had the features I needed, but ended up paying for extra features I didn't need.
Inconvénients :
EVERY extra feature cost more $. Signed up for the subscription with a lifetime rate that 2 years into it went up, with a second increase 2 years after that. Discontinued them because what I was getting wasn't worth the extra $.
Réponse de l'équipe de WellnessLiving Systems
il y a 4 semaines
Hi Terri, Thanks for taking the time to write us a review. Since our inception we've been focused on delivering a superior software experience at an affordable price and with top tier customer support. We have continuously invested in our product and added features that customers have requested, ranging from minor enhancements to features for adding entire new revenue streams to your business. As the price on everything has gone up, we did everything possible to hold off as long as we could, but in 2021 we had to raise our price for the first time in eight years. Last year, we also conducted analysis that showed us that a large number of our customers are using only some features in the software but leaving others completely unused, all the while paying the same price on our subscription (which sounds a lot like your scenario). To provide you with better value, we retired our previous pricing structure and replaced it with an entirely new structure. I'm adding a link to our pricing page below, please know that under the new structure we have plans available at or below your previous monthly rate with most or all of the features you had been using up until this point. Marina A. (Customer Advocate) https://www.wellnessliving.com/pricing/
Mohammad
Alternatives envisagées :
WellnessLiving is the product you need to run your physical life.
Commentaires : A great application to use. It has all the requirement. The cost is a bit higher but overall it is good.
Avantages :
The staff is their asset. The support is really great and you feel they are very comfortable when they talk to you and support you.
Inconvénients :
They do not consider complains from the first time unless few people/users raise the flag with the same issue then they would consider that complain and start working on it.
Réponse de l'équipe de WellnessLiving Systems
il y a 3 mois
Hey Mohammad, Thanks for the great review, it's awesome to hear that you like working with our support team. We offer substantial Help Center resources for our customers like the Knowledge Base (1000+ articles) and the Community Forum, but sometimes you'll have a question where you want to get an answer right away and there's no substitute for having a knowledge and savvy agent at the ready when you need it. I'd like to clarify on the part where you mentioned issues with the software. We provide immediate assistance to every customer inquiry, be it a question, an issue or even a complaint on how the software works. The way our process works is simple: you bring it to our support team, and we provide solutions based on your business needs and the use case. More often than not there's a setting in the backend or a way to it set it up differently which is exactly the type of thing our support team likes to help with. Frequently, we also get customer requests to enhance the software by adding or improving on certain features. These range from simple tweaks in the interface to entire new features for adding revenue streams. We build a lot of those enhancements with each of our regular updates and we use an upvote system where we prioritize topics that businesses are requesting the most. Occasionally we also come across instances where a particular feature isn't working as intended, and in those cases our development team fixes it right away - no upvotes required. We stand out from the competition in many ways but WellnessLiving customer support is what truly sets us apart. Thanks again for the great review. Steven H. (Customer Advocate)
