Description de WellnessLiving

WellnessLiving est une solution tout-en-un pour votre studio de fitness ! Cette solution propose un agenda, des fonctionnalités d'e-mail marketing, un reporting solide, des programmes de récompense, des journaux clients, des fonctions de gestion de la réputation, des commerçants et de la paie, etc. Aucuns frais supplémentaires pour intégrer votre emploi du temps à votre site, générer des avis, envoyer des notifications par e-mail ou SMS, mettre en place un programme de récompenses ou se servir du marketing automation, etc. WellnessLiving a été conçu par les clients, pour les clients !

Qui utilise WellnessLiving ?

WellnessLiving a été conçu à partir des souhaits et des besoins des clients, en collaboration avec eux. Aucuns frais supplémentaires pour les logiciels complémentaires et une économie jusqu'à 40 % sur les frais de carte de crédit.

Où peut-on déployer WellnessLiving ?

Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile)

À propos de l'éditeur

  • WellnessLiving Systems
  • Situé à Richmond Hill, Canada
  • Fondé en 2012
  • Support téléphonique
  • Support 24/7 (réponse directe)
  • Chat

Pays disponibles

Australie, Canada, Royaume-Uni, États-Unis

Langues

anglais

À propos de l'éditeur

  • WellnessLiving Systems
  • Situé à Richmond Hill, Canada
  • Fondé en 2012
  • Support téléphonique
  • Support 24/7 (réponse directe)
  • Chat

Pays disponibles

Australie, Canada, Royaume-Uni, États-Unis

Langues

anglais

WellnessLiving en vidéos et en images

WellnessLiving Logiciel - 1
WellnessLiving Logiciel - 2
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WellnessLiving Logiciel - 5
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WellnessLiving Logiciel - 4
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Comparez le prix du logiciel WellnessLiving avec ses alternatives

WellnessLiving

59,00 $US/mois
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25,00 $US/mois
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Fonctionnalités - WellnessLiving

  • Accès mobile
  • Alertes/Notifications
  • Application mobile
  • Automatisation du marketing
  • Base de données de clients
  • Base de données de contacts
  • Base de données de membres
  • Bibliothèque d'exercices
  • Booking Management
  • CRM
  • Classement de ceintures
  • Communication avec les membres
  • Communication bidirectionnelle
  • Confirmation et rappels
  • Conforme HIPAA
  • Emplacements multiples
  • Facturation
  • Formulaires personnalisables
  • Gestion d'équipe
  • Gestion de cabinet
  • Gestion de la communication
  • Gestion de la disponibilité
  • Gestion de la paie
  • Gestion des abonnements
  • Gestion des applications
  • Gestion des calendriers
  • Gestion des cartes cadeaux
  • Gestion des clients
  • Gestion des commandes
  • Gestion des contrats/licences
  • Gestion des cotisations
  • Gestion des cours
  • Gestion des employés
  • Gestion des enseignants et du personnel scolaire
  • Gestion des fournisseurs
  • Gestion des présences
  • Gestion des rendez-vous
  • Gestion des stocks
  • Gestion des tâches
  • Gestion des visiteurs
  • Gestion des étudiants
  • Gestion des événements
  • Gestion du personnel
  • Gestion financière
  • Inscription en ligne
  • Intégration de sites web
  • Intégration des médias sociaux
  • Intégrations de tiers
  • Mesure des performances
  • Mises à jour en temps réel
  • Notes SOAP
  • Notes de réservation
  • Notes sur l'évolution
  • Outils de collaboration
  • Paiements en ligne
  • Plan de remise en forme
  • Planification
  • Planification automatisée
  • Planification des cours
  • Planification des groupes
  • Planification des rendez-vous
  • Planification du personnel
  • Planification en temps réel
  • Point de vente (PDV)
  • Portail client
  • Portail des membres
  • Portail libre-service
  • Portail parent et étudiant
  • Pour salons de beauté et les spas
  • Pour studios de yoga et pilates
  • Profils client
  • Rappels
  • Rappels d'appels
  • Rappels par SMS
  • Rappels par e-mail
  • Rapports et analyses
  • Rapports et statistiques
  • Rendez-vous récurrents
  • Renouvellement d'abonnements
  • Replanification
  • Répertoire de membres
  • Réservation en ligne
  • Réservations de groupe
  • Stratégie de marque personnalisable
  • Suivi des présences
  • Suivi du temps et des dépenses
  • Support client
  • Synchronisation du calendrier
  • Système de calendrier et de rappel
  • Tableau de bord d'activités
  • Traitement des cartes de crédit et de débit
  • Traitement des paiements
  • Types de membres
  • e-mail marketing
  • Évaluations de la condition physique

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Avis sur WellnessLiving

Note moyenne

Note globale
4,4
Facilité d'utilisation
4,3
Service client
4,4
Fonctionnalités
4,3
Rapport qualité-prix
4,3

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
70%
4
15%
3
6%
2
3%
1
7%
Ben L.
Ben L.
Co Owner (É.-U.)
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

What we love most of all is their eagerness to listen to our feedback and develop the features.

5 il y a 4 ans

Avantages :

We were definitely nervous to make a switch from Mindbody. But after another rate hike on top of paying for three other services for perks, reporting, and website integration, we realized it was no longer the best fit for our yoga studio. We reached out to WellnessLiving for a demo, and they walked our entire staff through the software, showing us how everything was already packaged together. Not only that, it was more intuitive to use, had more features, was less expensive, and their merchant service would save us over 8% in payment processing! We were sold. The data migration occurred after our last night class, and we able to sign in our clients and accept payments through WellnessLiving the next morning. It seemed like their support team was on call specifically for our staff, providing prompt responses and resolutions to any minor problems that popped up. And this level of support continues to this day. Since making the switch, we've slowly unlocked WellnessLiving's potential, bringing in more clients, adding more memberships, and improving the overall client experience. What we love most of all is their eagerness to listen to our feedback and develop the features our yoga studio needs to thrive.

Inconvénients :

From time to time we get minor issues with their automatic payment system that caused a few headaches for our clients, but it was never anything major, and the payments always made sense in the end. But WellnessLiving took our issues to heart and implemented a few bug fixes and features that hopefully resolve those issues from popping up in the future.

Réponse de l'équipe de WellnessLiving Systems

il y a 4 ans

Hi Ben! Thanks for taking the time to leave your review. At WellnessLiving, we know how overwhelming the search for the right software can be, so we are overjoyed to hear that you have found a loyal partner in us. We also know that your satisfaction goes beyond first impressions, and that is why our team is always responsive and focused on ensuring that everything works how you need, all of the time. We focus on the backend, while you focus on your business. Speaking of which, time for us to get back to saving you time and money!

Jessica C.
Founder/Owner (É.-U.)
Santé, bien-être et fitness, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées :

Wellness Living Review

5 le mois dernier Nouveau

Avantages :

What I enjoy most about the software is the quality for the price. It appears to have similar/same features as MindBody and is more affordable. The software is easy to use and my clients love it.

Inconvénients :

The onboarding process was drawn out and time consuming. There were too many points of contact and it was somewhat confusing.

Réponse de l'équipe de WellnessLiving Systems

il y a 4 semaines

Hey Jessica, Thank you for writing us a review! We believe everyone should have access to a quality business management platform at an affordable rate, and that's what we're here to provide! It's focusing on the simple stuff that has allowed us to succeed, and our powerful features combined with an interface that's really easy to use has helped many businesses like yours succeed as well. Starting out as a small company has given us a great perspective on why the focus on simplicity, affordability and customer support is just so important to build a successful partnership with our customers, and the other guys (like Mindbody) lose sight of that sometimes. We don't just see our customers as dollar signs, we view it as a long-term partnership with every business on our platform and what makes us happiest is when our customers are so happy that they even refer their friends, family and colleagues to join the WellnessLiving family. Thanks again for the review! Steven H. (Customer Advocate

Colin H.
Owner (É.-U.)
Santé, bien-être et fitness, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : SoftwareAdvice

Overpromised, Underdelivered - Extremely Poor Customer Service

2 il y a 2 mois

Commentaires : Where to begin? The salesperson we spoke to made promises about the software that they failed to deliver on -- we're a semester based business and the software was not set up for that. We had to perform numerous workarounds that took hours to complete on a daily basis--and, due to this, were unable to use 90% of the automation that had attracted us in the first place. The software itself looks nice but it is massively overengineered and requires extensive training to use properly whereas competing software (that we eventually switched to) does everything that we need with not training at all! We told them what we needed, they said it would work, and then it didn't--eventually they even started saying that they would need to code new 'enhancements' to make it do what we needed but that it would take months. Customer service is awful. We never were able to get back in touch with our initial salesperson and, after we signed the contract, the service kept getting worse. Once it became clear that the software would not deliver on promised features it took THREE months to cancel the contract, and they continued taking monthly payments in the interim. Most recently, I found that they never cancelled the merchant services account as promised and hundreds of dollars were charged without my knowledge over the course of five months (I'd had taken a new job so my partner was running things), and they still refuse to refund the amount! A nightmare company. I do not recommend them!

Avantages :

- Automatic Payments - Sleek Design - Scheduling Software - Mobile App (costs extra)

Inconvénients :

- Requires a great deal of training to even begin to use. - Overdesigned and packed with features yet fails to tailor itself to your businesses needs. - Expensive compared to similar software. - Bad customer service (expanded on below).

Réponse de l'équipe de WellnessLiving Systems

le mois dernier

Hi Colin, Thank you for taking the time to write us a review. When you sign up at WellnessLiving, we aim to exceed your expectations and we do everything we can to ensure your migration is seamless and headache-free. Our platform is an all-in-one tool kit to run your entire business and a lot of customers tell us the interface works so well because it makes it so simple to do everything you need with just a few clicks. It's easy for staff to do their tasks, it's easy for clients to book classes or add their billing info on their membership, and you get to save a lot of time. We truly care about your success on our platform and I'm really sorry to hear you've been having these issues. I'd like to get in touch to find out a more about what happened and to make this right, I've sent you an email, please respond whenever you can or alternatively call me on 1-888-668-7728 and I'll personally see to it that you receive the support you've been after. Tony M. (Customer Advocate)

Salit C.
President (É.-U.)
Arts de la scène, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées :

Happy with it

5 le mois dernier Nouveau

Avantages :

Very easy to schedule classes on the business end, and very easy to book and pay on the client's end. I also like the mailchimp integration which saves me time adding clients manually to the mailing list.

Inconvénients :

It would be nice to have an integrated session of both online and in person in one. The store could be more developed and offer shipping options and order fulfillment tracking plus more product options (color, size, etc.)

Réponse de l'équipe de WellnessLiving Systems

le mois dernier

Hey Salit, Thanks for the great review! We focused a lot on cutting out unnecessary steps and clicks in the booking process, so that it's easier for clients to make more bookings and more purchases in your store. That helps encourage repeat visits, which is great, but it also improves the client experience which is great for getting them to share positive reviews and refer their friends to your business. That same focus is applied to the staff interface too, and part of the reason we added the Mailchimp integration and others is to make it easier to run your business, so you can get more done in less time! A big thanks goes to our customers, who over the years, have given us great feedback which we have used to continuously add to and improve on the software - and that's something we're still doing today! Tell us what features you want to see added in our next update, here: https://community.wellnessliving.com/page/home/ Steven M. (Customer Advocate)

Annalize H.
Annalize H.
Owner/Director (Canada)
Utilisateur LinkedIn vérifié
Santé, bien-être et fitness, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Wellnessliving Highly Recommended

5 il y a 2 mois Nouveau

Commentaires : The whole experience from first introductions, to knowledge sharing, sales, on-boarding, training, data transitioning, implementation and now active usage has been a positive experience. Expectations exceeded with this company and their technology, customer services, communication and we would 1000% highly recommend Wellnessliving.

Avantages :

Wellnessliving delivered on their intentions for the technology and some. The website for the business end is easy to use, intuitive and the Wellnessliving team do a fantastic job of monthly tech updates and communicating these updates through various channels including videos. We love the Wellnessliving Business Elevate App. It’s easy for staff to use with little or no training. Our Breathe Fitness client app, that the Wellnessliving team helped to develop, is our most favourite and effective technology. We love having happy, returning clients who can manage their own personal accounts, profiles, purchases, bookings & cancellations in advance of coming to the studio. Easy to use and keeping the technology current with the economic climate is key for us.

Inconvénients :

I honestly cannot find any fault with this technology. Easy to use and great people to work with. Very good communication.

Réponse de l'équipe de WellnessLiving Systems

il y a 2 mois

Hi Annalize, Thank you for the amazing review! We love helping Canadian businesses grow and succeed using the latest in business management software (made easy-to-use)! You shouldn't have to spend hours training your staff and the Elevate app adds a lot of simplicity in place of complexity. When your clients are booking services, checking their accounts and signing waivers all on their own on the branded app, that takes your company brand to a whole new level. At the end of the day, it's not just about features but the way the platform supports your business and makes your life easier. That's why so many studios are making the leap from Mindbody every year: it's really complicated to use and there's just no support for your business! We're really pleased to hear that we were able to exceed your expectations in the migration and that means a lot to us because everything we do as a company revolves around the customer. Thank you for choosing WellnessLiving! Jenny P. (Customer Advocate)