WellnessLiving

par WellnessLiving Systems

Qui utilise WellnessLiving ?

WellnessLiving a été conçu à partir des souhaits et des besoins des clients, en collaboration avec eux. Aucuns frais supplémentaires pour les logiciels complémentaires et une économie jusqu'à 40 % sur les frais de carte de crédit.

Description de WellnessLiving

WellnessLiving est une solution tout-en-un pour votre studio de fitness ! Cette solution propose, entre autres, des fonctionnalités d'e-mail marketing, de gestion des commerçants, de la paie et de la réputation, de solides reporting et un programme de récompenses. Aucuns frais supplémentaires pour intégrer votre emploi du temps à votre site, générer des avis, envoyer des notifications par e-mail ou SMS, mettre en place un programme de récompenses et gérer le marketing automation, etc. WellnessLiving a été conçu par les clients, pour les clients !

Informations sur WellnessLiving

WellnessLiving Systems

https://www.wellnessliving.com

Fondé en 2012

Prix de WellnessLiving

WellnessLiving n'est pas disponible en version gratuite et ne propose pas d'essai gratuit. La version payante de WellnessLiving est disponible à partir de 59,00 $US/mois.

À partir de

59,00 $US/mois

Version gratuite

Non

Essai gratuit

Non

Déploiement

Cloud, SaaS, web

Mobile (iOS natif)

Mobile (Android natif)

Formation

Formation en ligne en direct

Webinaires

Documentation

Ressources d'aide

Service de support permanent (réponse directe)

Support en horaire de bureau

En ligne

WellnessLiving - Fonctionnalités

Logiciels d'agenda
Accès mobile
Base de données de clients
Emplacements multiples
Gestion des réservations de chambres
Paiements en ligne
Planification automatisée
Planification des groupes
Rappels de rendez-vous
Rendez-vous récurrents
Réservation en ligne
Synchronisation du calendrier
Achats
CRM
Facturation
Gestion de la formation
Gestion de projets
Gestion des commandes
Gestion des employés
Gestion des fournisseurs
Gestion des stocks
Gestion du marketing
Gestion financière
Mesure des performances
Planification
Suivi du temps et des dépenses
Accès mobile
Booking en ligne
Facturation
Gestion d'équipe
Gestion de site web
Gestion des abonnements
Gestion des stocks
Gestion des visiteurs
Gestion des événements
Gestion du marketing
Point de vente (PDV)
Portail des membres
Suivi des présences
Traitement des paiements
Base de données des adhérents
Gestion de site web
Gestion des applications
Gestion des comités
Gestion des cotisations
Gestion des événements
Portail des membres
Renouvellement d'abonnements
Répertoire de membres
Traitement des paiements
Types de membres
e-mail marketing
Emprunt et restitution en libre-service
Facturation
Gestion des abonnements
Gestion des classes et horaires
Gestion des contrats
Gestion des employés
Gestion des stocks
Gestion des événements
Gestion du marketing
Réservation en ligne
Suivi des présences
Traitement des paiements
Alertes/Notifications
Emplacements multiples
Gestion des réservations de chambres
Planification automatisée
Planification des cours
Planification des groupes
Planification des installations
Planification des rendez-vous
Planification des ressources
Planification du personnel
Planification en temps réel
Gestion des calendriers
Planification des rendez-vous
Rappels d'appels
Rappels de paiement
Rappels par SMS
Rappels par e-mail
Rendez-vous récurrents
Replanification
Réservation en ligne
Suivi de confirmation de rendez-vous
Emplacements multiples
Facturation
Gestion de cabinet
Gestion des cartes cadeaux
Gestion des clients
Gestion des employés
Gestion des rendez-vous
Notes SOAP
Point de vente (PDV)
e-mail marketing
Gestion des stocks
Gestion du personnel
Paiements en ligne
Planification des installations
Classement de ceintures
Communication avec les membres
Facturation
Gestion des classes et horaires
Gestion des présences
Gestion des étudiants
Gestion des événements
Inscription en ligne
Point de vente (PDV)
Bibliothèque d'exercices
Plan de remise en forme
Programme de nutrition
Suivi des certifications
Suivi des présences
Traitement des paiements
e-commerce
Évaluations de la condition physique
Carte de fidélité
Gestion des clients
Gestion des rendez-vous
Gestion des stocks
Paie et commissions
Planification du personnel
Point de vente (PDV)
Gestion des capacités
Gestion des membres
Gestion du marketing
Gestion du personnel
Paiements en ligne
Planification des cours
Point de vente (PDV)
Suivi des présences
Facturation
Gestion des clients
Gestion des costumes
Gestion des cours
Gestion du personnel
Inscription en ligne
Paiements en ligne
Planification des cours
Point de vente (PDV)
Portail libre-service
Reporting
Suivi des présences
Carnet d'exercices
Gestion des cours
Gestion des présences
Gestion des répertoires
Gestion des étudiants
Inscription en ligne
Planification

Avis sur WellnessLiving

Afficher 5 avis sur 190

Note globale
4,4/5
Facilité d'utilisation
4,3/5
Service client
4,4/5
Fonctionnalités
4,3/5
Rapport qualité-prix
4,3/5
Clif G.
Owner
Santé, bien-être et fitness, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Source : GetApp
  • Publié le 13/09/2019

"Why a High Review of Wellness Living"

Commentaires: Overall, I am extremely pleased with Wellness Living. They do a great job working with those that use their software. They know who is paying their bills. Our success means Wellness Living will be successful. They really look for ways to make me more successful and profitable.

Avantages: As the owner of 3 Yoga Studios and used 4 different software packages to manage my businesses. Once I got use to the ways to use Wellness Living, I noticed all of the ways the designers have made moving between forms, client information, classes, and much more; I have to rate it the best that I've used. The biggest value is the Tech Support. They are all friendly, patient, and well versed on the software. I have raised a couple of interesting questions and if they felt they did not have the correct answer, they asked for input from their team. I've called at a busy time, left a incomplete message, only to receive a call to insure that I was helped. Lastly, each time an Update comes out, it DOES improve my ability to manage my businesses.

Inconvénients: The only option that I have asked for was a tool / solution to manage Substitutes for Classes. I have only found one supplier do it well. Wellness Living provides a easy system to send in requests for improvements. I have raised this with them. I sense that they will have a solution out soon.

Réponse de l'éditeur

envoyé par WellnessLiving Systems le 16/09/2019

Hi Clif,
Thank you so much for your review! WellnessLiving strives to be the best all in one management solution for business owners such as yourself. We have built our software based on the suggestions received from our customers, so we are happy to hear that our system is so user-friendly and that you found all the various features helpful to your business. We are proud that we have won your heart! Our support team strives to deliver solutions to all customers regardless of how complex their issues may be. We are here to ensure that your needs are met, no matter the time of day. We are always working to improve our software, and are glad to know that our efforts are helping you manage your business. Our community forum is now in beta, so please feel free to leave any comments or suggestions on this new platform. We can't wait to hear more of your great ideas! You couldn't have said it better: Your success is our success!
Jenny P. (WellnessLiving Customer Advocate)

  • Provenance de l'utilisateur 
  • Source : GetApp
  • Publié le 13/09/2019
Shannon P.
Owner
Santé, bien-être et fitness, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    4/5
  • Rapport qualité-prix
    3/5
  • Probabilité de recommander le produit
    7/10
  • Provenance de l'utilisateur 
  • Publié le 25/07/2020

"Great Customer Service"

Commentaires: If you're just starting out with client management software, I would recommend Wellness Living 100%. However, I believe Wellness Living needs a better on-boarding system with better support for clients who are deciding to switch from similar apps and software. My company recently switched to Wellness Living from another client-management software. There were some major issues when our data was transferred leading to severe client issues. After speaking with prior reps, (all who were unable to recognize the severity of the issue) we were finally sent to [SENSITIVE CONTENT HIDDEN]. [SENSITIVE CONTENT HIDDEN] was hands down the best customer service rep I have dealt with in ANY company. She acknowledged my frustration, she was patient, she listened and she was honest when she needed more time to find a solution. [SENSITIVE CONTENT HIDDEN]went above and beyond what I would have expected from customer service teams. Not only did she rectify every issue we had, she provided us with step by step instructions and detailed report of every change she was making. This allowed us to trust the process and be able to better communicate with our clients what had happened. Prior to dealing with, [SENSITIVE CONTENT HIDDEN], we were ready to cancel our Wellness Living subscription. [SENSITIVE CONTENT HIDDEN] professional attitude and knowledge of your software, is what brought our trust back to wellness living. Knowing that [SENSITIVE CONTENT HIDDEN] is on the Wellness Living team, makes me comfortable with recommending this software to other fitness professionals. It truly is a

Avantages: Canadian company. Customer service is great. The fact that you can add goals and progress reports to your clients profiles is very helpful. Dashboard for business owner is an easy to use tool with great reports. My favourite aspect is the ability to see who owes us money on my homepage.

Inconvénients: Transferring our data from our previous software provider was very poorly done.

Réponse de l'éditeur

envoyé par WellnessLiving Systems le 30/07/2020

Hey Shannon,

Thanks for your reviewwe really do appreciate it! We completely understand your frustrationyou switched from Mindbody and you want a smooth and seamless migration process. We're thrilled that our customer support team was able to resolve your issues and guide you step by step through our system and any changes they made. At WellnessLiving you can expect that high level of communication, knowledge, and professionalism! As part of the WellnessLiving family, we will always go above and beyond for your businesswe guarantee it! We put so much attention into every single detail, and that's what sets us apart. From our advanced reporting, very informative client profiles, and intuitive dashboard, we give you all the info you need to gain control and better manage your business! Again, thank you for your review, and we look forward to growing your business together! Thank you for choosing WellnessLiving!

- Jenny P. (WellnessLiving Customer Advocate)

  • Provenance de l'utilisateur 
  • Publié le 25/07/2020
Matthew T.
CEO
Santé, bien-être et fitness, 13-50 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    1/5
  • Facilité d'utilisation
    1/5
  • Fonctionnalités
    1/5
  • Support client
    1/5
  • Rapport qualité-prix
    1/5
  • Probabilité de recommander le produit
    0/10
  • Provenance de l'utilisateur 
  • Publié le 18/03/2018

"Awful - All attempts to fix by management have been lackluster and ineffective."

Commentaires: None. Any perceived benefits from the clients side are MORE than eliminated by the fact that it forces a business owner to run blind.

Avantages: We changed to this software from Mindbody because it was, at first glance, much more intuitive and easy to use from our clients perspective.

Inconvénients: This software has completely put my business in the dark from an analytical standpoint. The reports are inconsistent, inaccurate, and unusable. For example, originally, they had no way of separating cash based or accrual based accounting, nor did they realize why this would be important. After explaining to their management team why a business might need to know this, they added a filter to a single report that allowed to view only cash reporting. This filter means this is the only truly accurate report and all other data compared to it is useless. Additionally, reports consistently return inconsistent data. A membership report run for a previous month will swing by 10-15% running the report from one day to the next, which should be impossible, as that month is ALREADY OVER and the data should be unchangeable. Apart from the horrifying inaccuracies in the data, even if it were accurate it would be nearly unusable in any helpful, decision making way. There's no way to compare one set of data to previous sets without recording it externally and doing the number crunching yourself. In an effort to extrapolate literally ANYTHING useful from this software, I've had to hire analytical accountants to manually sift through the available data, and create custom designed software, at great expense. The decision to move to this software may have been the biggest mistake my company has made in 5+ years.

Réponse de l'éditeur

envoyé par WellnessLiving Systems le 25/03/2018

Hi Matthew, I'm Lyndsay, one of the Customer Success Managers here at WellnessLiving. I'm really sorry to hear that you are having so many issues with your reporting. Please give us a call at 1 (888) 668-7728 and we'll get that straightened out for you in no time.

Once we get your reports working for you, maybe you'd like to invite our CEO, Len Fridman to visit your location while on his tour of WellnessLiving Studios in your area? Check it out:

----> https://youtu.be/j8QCFI39_WA

----> https://youtu.be/RrjD7a_2G1A

----> https://youtu.be/Zevo4_c9hhc

  • Provenance de l'utilisateur 
  • Publié le 18/03/2018
Jennifer B.
Owner
Santé, bien-être et fitness, Auto-entrepreneur
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 01/06/2020

"AMAZING Support Staff"

Commentaires: I wanted to reach out and hope this is the best way to sing the praises of [SENSITIVE CONTENT HIDDEN]. This is an employee that has truly gone above and beyond to help me and my fitness studio these past 2 weeks. I had to go in for a deviated septum surgery on May 21st. As I was waiting in the preop room, I began getting a number of email notifications on my cell that clients were having trouble signing up for classes for our reopening on June 1st. The issue had to do with their accounts being placed on hold due to Covid closures. I did not have access to my computer and knew I'd be down for a day or two with pain meds, etc so I sent out an email request for help to the WL support email address. I am beyond happy I received a reply from [SENSITIVE CONTENT HIDDEN] not just for her help in fixing this issue...but because of what follows. My surgery itself was fine but the recovery was far from routine. I am much better now but had breathing issues, medication allergies and a number of other unforeseen issues that literally rendered me unable to run my business. As I do not have a manager or other staffers, my daughter [SENSITIVE CONTENT HIDDEN] who is 19 had to suddenly try to navigate client emails and a software site she had no knowledge of. She of course was overwhelmed and I directed her at one point to respond to [SENSITIVE CONTENT HIDDEN] reply asking her for help as I was down for the count. I have gone back and reread all of the correspondence between [SENSITIVE CONTENT HIDDEN] and let me say that I am nothing short of grateful for the

Avantages: Easy to navigate and clients found the transition EASY!

Inconvénients: None. I can not say anything bad about this .

Réponse de l'éditeur

envoyé par WellnessLiving Systems le 08/06/2020

Hey Jennifer,

Thanks for leaving such an amazing review! First and foremost, we're happy to hear your surgery went well. Life can be challenging, but it's important to have supportive people by your side. Our customers are our top priority, and when you needed us the most, we stepped up, so you were able to reopen your studio as planned! As you grow your business through this difficult time, we'll be there for you! It's moments like these, you can definitely see how much we're committed to small business owners like you. Again, we're glad to hear you're healthy, and remember, we're there for you! Thank you for choosing WellnessLiving!

- David R. (WellnessLiving Customer Advocate)

  • Provenance de l'utilisateur 
  • Publié le 01/06/2020
Jan T.
Founder/Owner
Santé, bien-être et fitness, 2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 11/12/2019

"Great team and support at WellnessLiving, so glad I made the change!"

Commentaires: This software has made it so easy for my clients to book appointments saving me time and allowing me more time to do the work I do at my studio. We have a custom app from WellnessLiving so those clients who are app savvy can download it and book right from their smartphone!

Avantages: Ease of use and the great support from Wellnessliving and the transition was seamless.

Inconvénients: I cannot think of anything that I like the least.

Réponse de l'éditeur

envoyé par WellnessLiving Systems le 20/12/2019

Hi Jan,

Thank you so much for your amazing review! We know how hard it can be to change from one software provider to another, so we're glad that your transition was so seamless! WellnessLiving strives to be the optimal software solution to help you achieve all your goals and thrive in the process, so we're thrilled that it's saving you time and that you're enjoying our custom branded app! Our customer support team is passionate about helping you navigate the software like a pro, so we're glad to hear that you are finding it so easy to use! We couldn't be happier to have you as part of our WellnessLiving family! Thank you for choosing us!

-David R. (WellnessLiving Customer Advocate)

  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 11/12/2019