Nextiva Call Center

Nextiva Call Center

Description de Nextiva Call Center

Nextiva provides cloud-based communication and collaboration solutions designed to simplify the way businesses communicate. Nextiva serves more than 150,000 businesses in the US from its headquarters in Scottsdale, Arizona. See why everyone is switching to Nextiva!
| Improve deployment speed
| Utilize a flexible staffing structure
| Experience dramatic cost savings
| Manage your communications from anywhere
| Amazing Service
|

Qui utilise Nextiva Call Center ?

Any business looking for a feature rich, easy-to-use platform.

Nextiva Call Center Logiciel - 1 Nextiva Call Center Logiciel - 2 Nextiva Call Center Logiciel - 3 Nextiva Call Center Logiciel - 4 Nextiva Call Center Logiciel - 5

Nextiva Call Center ne vous convainc pas tout à fait ?
Comparer avec une alternative populaire

Nextiva Call Center

4,3 (64)
Nextiva Call Center
Indisponible dans votre pays
50,00 $US
mois
Version gratuite
Version d'essai gratuite
15
Intégrations introuvables
4,3 (64)
4,3 (64)
4,3 (64)
VS.
À partir de
Types de licence
Fonctionnalités
Intégrations
Facilité d'utilisation
Rapport qualité-prix
Service client
0,01 $US
Version gratuite
Version d'essai gratuite
83
7
4,2 (360)
4,3 (360)
4,2 (360)

Alternatives à Nextiva Call Center

Twilio
Fonctionnalités les mieux notées
Envoi de SMS en masse
Messagerie planifiée
Personnalisation de messages
Zendesk Suite
Fonctionnalités les mieux notées
Communication multicanal
Gestion des billets
Suivi des tickets d'assistance
Salesforce Service Cloud
Fonctionnalités les mieux notées
Gestion de contenu
Gestion des tickets de support
Journalisation des appels
Agile CRM
Fonctionnalités les mieux notées
Gestion des contacts
Gestion des leads
Rapports et analyses
Vonage Business Communications
Fonctionnalités les mieux notées
Connexion VoIP
Enregistrement des appels
Suivi des appels
RingCentral MVP
Fonctionnalités les mieux notées
Connexion VoIP
Messagerie vocale
Routage des appels
Talkdesk
Fonctionnalités les mieux notées
Gestion des contacts
Gestion des flux de travail
Rapports et analyses
NICE CXone
Fonctionnalités les mieux notées
Gestion des centres d'appel
Gestion des contacts
Suivi des interactions
Five9
Fonctionnalités les mieux notées
Enregistrement des appels
Journalisation des appels
Suivi des appels

Avis sur Nextiva Call Center

Note moyenne

Note globale
4,3
Facilité d'utilisation
4,3
Service client
4,3
Fonctionnalités
4,3
Rapport qualité-prix
4,3

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
63%
4
20%
3
6%
2
2%
1
9%
Keith
Keith
Customer Service Manager (É.-U.)
Utilisateur LinkedIn vérifié
, 51-200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Fan-friggen-tastic!!

5,0 il y a 5 ans

Commentaires : Increased visibility or work requests, improved efficiency, etc.

Avantages :

Top quality product. A++ Very easy to use user portals and back-end admin software. Doesn't require you to be a communications expert or engineer to figure it out. AND, whatever you can't figure out, their amazing Enterprise Support staff can...and they do so rather quickly. They are truly amazing. A++ customer service, very knowledgeable ' available support staff. Our Account Rep is extremely professional, friendly, attentive and responsive. When switching from 8x8 to Nextiva, we did some pretty extensive software and service comparison testing against much larger companies that supposedly offer "high tech solutions", and "superior service" and Nextiva has come out on top each and every time. I seriously love this company and their products.

Utilisateur vérifié
Cloud Consultant (É.-U.)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 501-1 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Happy team!

5,0 il y a 4 ans

Commentaires : The set up time is pretty intensive. You do need to think through how best to implement and make sure it’s going to achieve your goals and be right for your organization. It’s well worth the effort but it’s not a plug and play system it needs to be configured right. If you do take this time, which we did, then it’s immediately impactful. I believe the improved communication, clear goals and metrics are going to help us a lot.

Avantages :

Our team has really taken to NextOS, they have a lot more capabilities than compared to our old system and they’ve dived right in! It’s been great to see them figure out how to integrate the tool and make the most of the new functionality. We are very excited to see how this impacts our results in the coming weeks and months.

Inconvénients :

This is not a cheap tool. It’s probably a good idea to understand what your goals are first so that you’re not investing too much. I can imagine you need to have a certain scale of business first before this system really becomes useful.

Juan
CEO (Colombie)
Externalisation/délocalisation, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis
Source : SoftwareAdvice

Alternatives envisagées :

DO NOT BUY

1,0 il y a 3 ans

Commentaires : Its been like walking across the Mojave desert barefoot.

Avantages :

Nothing. not a single thing... it's all glitchy

Inconvénients :

The lack of flexibility, for example, I have 6 active users and 15 licenses, as of a year ago only 6 users are active and I can't downgrade to the actual amount of users (Overpaying) for the service, and the contract terms are abusive. Cannot miss mentioning their "customer care" group is just rude. When I delete and add another employee the process is bogus if I wanted that agent to have call recording, after assigning manually this feature, I have to call the contact center to get assistance from them to be able to actually listen to the calls on the "recorder" platform... Yes, it's a separate deal, and it's super buggy! Sometimes call forwarding works...Sometimes... Long ago we stopped having the capacity to download raw data from the platform to do our BI on the calls and review trends, we reported this to their IT team and no fix has been offered in months. The Price is too high compared to other market solutions that offer the exact same service with better Software and support.

Utilisateur vérifié
Business Office Manager (É.-U.)
Utilisateur LinkedIn vérifié
Immobilier, 51-200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Communication is Key

5,0 il y a 4 ans

Commentaires : The Nextiva team were amazing to work with, they made sure we had just the system we needed, they took us through requirements, implementation and training to ensure we had what we needed. The team has been able to hit the ground running and we’re already seeing loads of positive outcomes. It’s a big turnaround from our old system.

Avantages :

Our team had been struggling with the old system for a while and now we’re with Nextiva we’re really well set up for the coming years. Not only that, we are also saving money!

Inconvénients :

Our set up was quite a complicated ordeal and it took a while for us to understand and then plan out what we needed. However, the Nextiva team were very helpful and worked through requirements with us so that was amazing.

Utilisateur vérifié
Senior Network Engineer (É.-U.)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 501-1 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

CRM for any Professional

5,0 il y a 4 ans

Commentaires : We found the entire process with Nextiva to be very effective and they fit well with the ethos of our organization, which is always to be customer centric. We felt they listened well and took care of all our concerns. I think they have a solid business model and I expect they’ll continue to excel in this arena for years to come.

Avantages :

The Nextiva CRM is making life much easier for our analysts. They are able to query the database without any technical support. It’s much more graphical and friendly which means they save time when developing reporting and presentations for senior leadership. It’s really just streamlined this whole side of the business.

Inconvénients :

There are very few downsides to technology that makes things more efficient… nothing really comes to mind.

Logiciel trouvé dans