RAM Tracking

AWESOME program and tracking.

Avantages :

Being able to track our vehicles speed and location is very helpful for us and our customers we serve. Offers numerous reports to use and is real time, which is helpful to confirm locations of the trucks. The program is easy to use and offers a mobile app, can track even from home.

Inconvénients :

Only downfall is that some of the highways are not named...ie: hwy 48, hwy 12 or hwy 7 (7a)

Customer Service

Avantages :

A quick thank you for being such an easy company to work with. I personally choose businesses with great customer service even if the price is bit higher because as a very busy person I need things done easily and quick. When I asked to fix a tracker, within a few days the Ram service tech (who was professional and simple to work with) was here and put a new tracker on within 20 minutes. The other time, when I requested a new tracker it was once again an easy email and quick install. I have not had any issues with this company and would recommend them to any other business that is looking for vehicle trackers.

Inconvénients :

Online, the Ram map could be more detailed so I can exactly where the vehicles are. I tend to cross reference the Ram map with Google maps so I can see what is in that area.

Professional Scammers

Avantages :

Their agents are not honest with you at all, they give you a big contract to sign and no way to get out of that contract! This team started overcharging us, and we got no response from their customer service at all. I sent them several emails requesting for service cancellation but they ignored them all! After 3 months follow up, they got back to me and said your subscription is automatically renewed for another year and you have to pay us for another 12 months. I humbly requested them for cancelation and addressed them to my emails for cancelation requests, but their agent ignored them all. I stopped paying their bills as it was the only thing I could do. Now, they are sending me a letter from a lawyer threatening me for farther legal actions if I don't pay their bills for another year while I am not using their service.

Inconvénients :

Never sign an agreement with this company.

No Complaints!

Commentaires : We know exactly where our Service Vans are at anytime, we are able to back in history to locate time and place very easily. We have had to have the devices removed from one van to another a few times, and have had great customer service.

Avantages :

We like how easy it is to navigate through the program, easy to print off the required reports, and the "real time" tracking.

Inconvénients :

We do not have anything we don't like about the software

Very user friendly and efficient

Avantages :

One of the best tracking software out there ! Works perfect on my Iphone and desk top. The staff all love it..now they don't have to keep calling the drivers to see where they are.

Inconvénients :

Could be fine tuned and more customizable for specific company use. Also lags on occasion. But truky is an overal good program