TRIMS

TRIMS

par Touchretail

Qui utilise TRIMS ?

Independent retailers looking to grow their retail businesses

Description de TRIMS

TRIMS is the modern cloud software solution for managing and growing a retail business.
Touchretail provide cutting-edge inventory management and point of sale software. Our omnichannel platform; TRIMS, comprises a suite of tools and services built specifically for the retail industry with the sole purpose of saving time, reducing costs and streamlining processes.

EPOS | Inventory | Mobile App | Warehousing | Fulfilment | Reporting | Customers | Integrations

Informations sur TRIMS

Touchretail

http://www.touchretail.co.uk

Fondé en 2002

Prix de TRIMS

TRIMS n'est pas disponible en version gratuite et ne propose pas d'essai gratuit. Voir plus d'informations concernant le prix de TRIMS ci-dessous.

Version gratuite

Non

Essai gratuit

Non

Déploiement

Cloud, SaaS, web

Installation (Windows)

Formation

Formation présentielle

Formation en ligne en direct

Documentation

Ressources d'aide

Service de support permanent (réponse directe)

Support en horaire de bureau

En ligne

TRIMS - Fonctionnalités

Logiciels de caisse
Caisse pour détaillant
Caisse pour restaurants
Carte de fidélité
Emplacements multiples
Gestion des cartes cadeaux
Gestion des commissions
Gestion des remises
Gestion des retours
Intégration e-commerce
Lecture de codes-barres
Profils de compte client
Signature électronique
CRM
Carte de fidélité
Emplacements multiples
Gestion des bons de commande
Gestion des commandes
Gestion des commissions
Gestion des employés
Gestion des marchandises
Gestion des retours
Rapports et analyses
Vente par correspondance
e-commerce
e-mail marketing

Avis sur TRIMS

Afficher 5 avis sur 28

Note globale
4.4/5
Facilité d'utilisation
4/5
Service client
4.6/5
Fonctionnalités
4.2/5
Rapport qualité-prix
4.1/5
Damian H.
General Manager
Vente au détail, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 13/03/2019

"Trims by Touch Retail review"

Commentaires: it's an amazing system that i personally rate as better than most that i've used,

Avantages: The system is so easy and simple to use, set up completely for an inexperienced user. everything is set up similar to apps on your phone or computer.

Inconvénients: i sometimes struggle to report in vision, wish i could build my own reports from scratch. But i know this is more advanced use of the system.

Réponse de l'éditeur

envoyé par Touchretail le 17/03/2019

Thank you for the comments Damian. It's lovely to have Nordic Outdoor using our system, and it's a pleasure working with you. We are continuously improving our offering and hope to have yet more great tools available for you soon!

Thanks again for taking the time to review.

  • Provenance de l'utilisateur 
  • Publié le 13/03/2019
Simon W.
Owner
Vente au détail, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 11/03/2019

"Great Solution"

Commentaires: It's been very good, once we were over the initial learning curve. TRIMS allows us to manage our stock effectively, while giving us a clear picture of how each part of the business is performing by time and by date, 24/7. TRIMS is a very comprehensive piece of software - our advice would be to simplify it, until you learn what it can do, and then increase its footprint in your business in bite size chunks, because once it is something you are familiar with, you'll genuinely wonder how you've ever done without it.

Avantages: TRIMS offers us a comprehensive picture of our current stock and of the performance of our business at any given time, now or in the past. It's integrated superbly well with our website, enabling us to immediately stop selling online when we have run out of stock. We would warmly recommend Touch Retail, who have been superb partners from the word go.

Inconvénients: The software is very comprehensive, so it can take some time to get to grips with it, but if you request it, the TRIMS team can simplify your experience so that the system only gives you what you want and need, with the option to improve your user experience as you become more familiar with the platform.

Réponse de l'éditeur

envoyé par Touchretail le 17/03/2019

Simon, it's an absolute pleasure to read your comments. The whole reason we develop retail software is to try and make retailers lives easier, so reading reviews like this really makes it all worthwhile. I will ensure the rest of the team read this and thanks for taking the time to comment, and for being so supportive of our efforts.

  • Provenance de l'utilisateur 
  • Publié le 11/03/2019
Alex R.
Director
Vente au détail, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    5/5
  • Support client
    4/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 22/03/2019

"Overall great system"

Commentaires: You need to have patience and be willing to learn how to use the system but once you know your way around it it's fantastic and i've already recommended it to other retailers.

Avantages: The trims back end software has a lot of very useful features and is quite easy to use once you understand the basics. It has a modern look and layout which make it more intuitive to use than other options we looked at before decided to go with Touch Retail.

Inconvénients: While the ticket system for technical issues works well and the team in support work on problems quickly, communication could be improved. The causes of any crashes or faults are never explained, instead just an email saying the ticket has been resolved. This would probably be okay most of the time but often it's for an ongoing issue.

Réponse de l'éditeur

envoyé par Touchretail le 01/04/2019

Thanks for the positive review, it is great to hear that you are getting on well with the system, and that it is of real benefit to your business. We take on-board any comments and I will talk to the team about explaining the cause of any issues, should you get any.

Your point about having patience and be willing to learn is very true. Our previous software Rapidstock, was very very easy to use but had limited functionality. TRIMS has been written to do a lot more, and be very flexible, and inevitably that is going to be more difficult to use. But that is what we wan't, a much more powerful system. And I think we have hit the right balance - but we do always keep adding in thing to make it easier.

Thanks again!

  • Provenance de l'utilisateur 
  • Publié le 22/03/2019
Mark R.
MD
Vente au détail, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    3/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    3/5
  • Support client
    3/5
  • Rapport qualité-prix
    3/5
  • Probabilité de recommander le produit
    5/10
  • Provenance de l'utilisateur 
  • Publié le 25/03/2019

"review"

Commentaires: ok

Avantages: Relative ease when the system works properly

Inconvénients: Can sometimes be extremely slow.. They do not offer the ability for a retailer to run a 3 for 2 promotion.. fairly basic retailing promotion these days..
they do not have an SLA for when they will get back to you

Réponse de l'éditeur

envoyé par Touchretail le 01/04/2019

Thanks for taking the time to review our software. We have recently introduced a Checkout Rules system that allows most styles of promotion to be triggered at the point of checkout, either at the stores or through a website (if your web developer integrates this). So get in touch with the support team and they can explain more about how this works. Hope that helps.

  • Provenance de l'utilisateur 
  • Publié le 25/03/2019
Anna S.
Owner
Articles de sport, 13-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    8/10
  • Provenance de l'utilisateur 
  • Publié le 12/03/2019

"TRIMS is helping us to steamline our stock system and give seamless integration to our website."

Commentaires: We had a very tricky problem for TRIMS to solve as we were merging two businesses together and had two separate stock systems, we were also planning on launching two new websites at the same time. This was a tough situation that TRIMS helped us to resolve. The staff were amazing and helped us through every step of the way. We are now a year into using TRIMS and have got to grips with the system quickly.

Avantages: I like the way you can customise the product records to work best for you, giving you a system that is easy to work with. I also like the reporting as it can keep me up to date on sales by brand, department etc.

Inconvénients: The reports take a while to build and ideally could do with being quicker. It can feel like a lot of steps to adjust a record if you need to.

Réponse de l'éditeur

envoyé par Touchretail le 15/03/2019

Hi Anna. Thanks very much for taking the time to review our software. Lovely to be working with you and it's great to hear that you are getting real positive benefit from using TRIMS.

We are doing all we can to speed up reporting, it can be difficult with the system being so flexible. But we are making progress. If you are not already scheduling emailed reports, it is worth doing so because you can then have your reports sat in your inbox waiting for you.

Thanks again for the positive comments!

  • Provenance de l'utilisateur 
  • Publié le 12/03/2019