Description de User.com

User.com est une plateforme de marketing automation tout-en-un, visant à stimuler l'engagement et à améliorer la conversion en utilisant une source de données unique pour vos clients.

Atteignez les clients via un large éventail de canaux de communication : e-mail, messagerie instantanée, robot de messagerie instantanée, notifications push, contenu de page dynamique et bien d'autres, le tout disponible depuis un emplacement unique.

Le marketing automation vous intéresse ? Profitez d'une version d'essai gratuite de 14 jours sans paiement initial.

Qui utilise User.com ?

Petites entreprises, start-up, grandes entreprises, agences

User.com Logiciel - 1 User.com Logiciel - 2 User.com Logiciel - 3 User.com Logiciel - 4 User.com Logiciel - 5

User.com ne vous convainc pas tout à fait ? Comparer avec une alternative populaire

User.com

User.com

4,7 (35)
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VS.
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Intégrations
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0,00 $US
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96
205
4,4
(3 620)
4,3
(3 620)
4,4
(3 620)

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Paiements en ligne

Avis sur User.com

Note moyenne

Note globale
4,7
Facilité d'utilisation
4,3
Service client
4,8
Fonctionnalités
4,5
Rapport qualité-prix
4,6

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
80%
4
14%
3
3%
1
3%
Marcin
Marcin
Marketing Manager (Pologne)
Utilisateur LinkedIn vérifié
Automobile, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Marketing machine that can boost your effectiveness with no need of IT team

5,0 il y a 3 ans

Avantages :

If you know basics of Google Tag Manager, User.com is a very flexible tool that can broaden your range of possibilities when it comes to marketing efforts. For marketing teams in startups, it's a great way to do more things without waiting for IT team to do it for you.

Inconvénients :

Some features aren't so flexible as they could be.

Réponse de l'équipe de User.com

il y a 3 ans

Thank you so much for taking the time to leave us this amazing review. It's a pleasure to work together with you.

Jakub
Jakub
Web Analyst (Pologne)
Utilisateur LinkedIn vérifié
Marketing et publicité, 501-1 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées :

Magnificent support, and a good product

4,0 il y a 2 ans

Commentaires : I was truly satisfied we chose User.com. It wasn't easy to learn, but it was a profitable investment. Make sure you share your know-how with your team so that you're not the only one who understands what's going on under the hood.

Avantages :

Well, it's their support. I had to spend dozens of hours configuring it and creating well-working automation rules. At that time, I had lots of questions. Too often I heard "it's not possible at the moment", but many times I got five-star assistance, including some extra debugging and programming tips. But in fact, the tool itself does its job very well and if I had to choose the app for marketing automation, I would probably pick User.com again. It has many useful features, they are working perfectly.

Inconvénients :

It has a quite steep learning curve, so you need to invest some time first to learn what you can and what you can't do. It lacks of some basic functions, like subscription management for email subscribers; it also does not let you copy and paste automation blocks, so you often have click, and click, and click…

Utilisateur vérifié
Co-founder, web & graphic designer, PM, front-end developer (Pologne)
Utilisateur LinkedIn vérifié
Logiciels, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : GetApp

Software with a lot of potential but significant number of errors

3,0 il y a 5 ans

Avantages :

It surely offers a lot of functions - chat, email campaigns, CRM, marketing automations. It has potential to became an all-in-one platform. Support team, yep, UserEnagages support is AWESOME. Other companies could learn from them.

Inconvénients :

UX is simply TERRIBLE, to tell the truth it took me a lot of time to get around some features like sending email campaigns. Mobile app is almost non-functional, so it is safer to assume that there is no mobile app. Web app is SLOW, terribly slow. Chat has a lot of bugs, sometimes it is hard to get ahold which conversation is new.

Réponse de l'équipe de User.com

il y a 3 ans

Thanks for the feedback! Over the last two years, we've made vast improvements to UX, mobile, fixing bugs, and speeding up the entire database to make functionality and usability key for our users. We would love to invite you back to check the software and see what we've done since you last used it. Thanks!

Utilisateur vérifié
Marketing Manager (Pologne)
Utilisateur LinkedIn vérifié
Comptabilité, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées :

Great software with excellent customer service

5,0 il y a 2 ans

Commentaires : I'm really content with using User.com, marketing automation and email marketing work really well. Software is easy to use, but if you can't do something by yourself their customer service is always happy to help.

Avantages :

User.com is really easy to use and have a lot of features. Marketing automation works really well and have great capabilities. Implementation is really easy and onboarding is great.

Inconvénients :

There could be more nice-looking templates to build emails and pop-ups.

Kyrylo
Marketing Manager (Ukraine)
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Proactive support team

5,0 il y a 2 ans

Avantages :

Feature-rich software with great automation potential and superb support team. I was impressed when their customer success officer noticed a technical mistake in my automation setup, notified me, and fixed the issue before it messed up my email campaign.

Inconvénients :

User.com automation may be difficult to configure as you need to plan the whole flow ahead. It's not as intuitive as on Intercom, but it can automate more processes in your team and provide you with more insight into the relations with your customers and users.

Réponse de l'équipe de User.com

il y a 2 ans

Highly appreciate your review and your thoughts about our product Kyrylo including working together on a case study! It has been fantastic to hear your thoughts and feedback about how you're able to use the platform to save so much time!