Description de BOSSDesk

La suite BOSS Solutions est une solution entièrement intégrée de centre de service/d'assistance et de gestion des ressources informatiques basée sur site ou dans le cloud. Elle intègre une interface conviviale primée et un catalogue de services performant. BOSS est très bien notée par les clients pour sa capacité à combiner une solution de gestion des ressources informatiques abordable, une expérience utilisateur exceptionnelle, un large éventail de fonctionnalités et un excellent support client. Ces solutions ont aidé de nombreuses organisations à améliorer leur efficacité globale et la satisfaction des utilisateurs.

Qui utilise BOSSDesk ?

BOSS propose des solutions adaptées aux organisations de plus de 100 employés (privées et publiques) cherchant à optimiser les opérations de leur centre de service et leur gestion des ressources informatiques.

BOSSDesk Logiciel - 1 BOSSDesk Logiciel - 2 BOSSDesk Logiciel - 3 BOSSDesk Logiciel - 4 BOSSDesk Logiciel - 5

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Avis sur BOSSDesk

Note moyenne

Note globale
4,6
Facilité d'utilisation
4,5
Service client
4,8
Fonctionnalités
4,4
Rapport qualité-prix
4,6

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
63%
4
35%
3
2%
William
William
I.T. Support Specialist Supervisor (É.-U.)
Utilisateur LinkedIn vérifié
Équipements publics, 201-500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

BOSS Support Central - A Remote Support Must Have!

5,0 il y a 3 ans

Commentaires : We have been with BOSS for over 5 years, and they provide exceptional customer service. Anytime that we have identified an issue, [SENSITIVE CONTENT HIDDEN] has been available to troubleshoot and report bugs to have it fixed in their next software release. They appreciate feedback and work to keep their product up to date.

Avantages :

The ability to login to Support Central from anywhere at anytime and process tickets is something that we cannot live without in the new COVID19 world. We have not missed a beat, and our end users are receiving the support that they want and expect in a timely, professional manner because of it. The Dashboard area allows for the creation of widgets to monitor ticket assignments, counts and more on the fly. We utilize routing, templates and automatic responses to make sure support issues are addressed as quick as possible.

Inconvénients :

We are very pleased with the product. The only recommendation that I have is for them to invest in a training and tutorial area for technicians to easily reference to learn of new features or to learn about how to get the most out of the product.

Gary
CTO (É.-U.)
Administration publique, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Awesome product and support team for automating and streamlining your service desk.

5,0 il y a 3 ans

Commentaires : We migrated from a legacy on-prem solution to a BoSS on-prem solution which we easily migrated to the BoSS SaaS solution. All of our information was easily migrated forward as we needed to make organizational changes. The BoSS solution suite is capable, flexible, adaptable, and easy to use, which has resulted in significant process improvements for our organization.

Avantages :

The integration and automation of service requests, and the ability to create a service request from multiple avenues. Being a SaaS solution enables access to tickets and inventory from any location and from any device. We are able to update our field techs with ticket assignments or ticket updates while they are in the field, and the techs are able to update the service ticket from the field with the latest information. This makes reporting close to real-time.

Inconvénients :

There's nothing that I can point to that I would regards as liking least about the solution, other than the solution won't actually perform the physical work itself :-)

Joshua
Help Desk Supervisor (É.-U.)
Administration publique, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Beta Ticketing System

3,0 il y a 2 ans

Commentaires : Support is sub par. I've worked with one of their high tier support agents to fix an issue with site agent. They ended up suggesting we upgrade the site agent to 2.0. I asked specifically if we need to back up any configurations before we do that and was told no that it should carry over. After the upgrade, none of the syncing configurations carried over. The support engineer had no way to recover this either. Also there is no documentation on the 2.0 agent in their own knowledgebase. I asked for the possibility of making CI's a required field and was just asked "Why? What if there wasn't a CI." I told them I have an n/a option as a CI item and want my techs to have to fill that in. This went no where.

Avantages :

The asset management portion is the best part of this ticketing system. The integration with AD and use of the Remote Agent make it easy to maintain inventory. The UI is better than some of the other ticketing systems I've used.

Inconvénients :

This ticketing system seems like it's still beta software. Many features available in other standard ticketing systems are not available in this. Only recently have they added time sheets, routing rules, and triggers. The reporting is poor as well with little options for custom reports.

Réponse de l'équipe de BOSS Solutions

il y a 2 ans

Customer satisfaction is our priority and ensuring every customer is happy with our solution is of utmost importance to us. We thank the reviewer for posting his comments and have since discussed the issues in detail with the customer and come up with an action plan to resolve the issues raised. We should note that the features mentioned by the reviewer who is relatively a new user have been available in our solution for several years and our solutions have been performing as expected for our customers. Our solution has advanced capabilities to match most of the competing systems in this market space. We pride ourselves on providing excellent customer support and will work with the reviewer to take corrective action to address any outstanding support issues. We are committed to ensuring that our solutions bring value to our customers and every single user is satisfied.

Joedy
Client Support Analyst (É.-U.)
Administration publique, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

BossDesk

5,0 il y a 3 mois

Commentaires : We use BossDesk for our helpdesk solution as well as Asset Management as well as Self help point for our customers. The support staff is exceptional and makes setup and troubleshooting super easy.

Avantages :

The ease of use is extraordinary. Asset management is definitely a breeze once everything is setup. Ticket management and history of issues is easy to track based on both the customer involved and the asset. So problem management can be tracked down to the customer or device.

Inconvénients :

There really is not anything I can think of I would point out as being a negative

Ronald
Director of Information Technology (É.-U.)
Administration publique, 501-1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

outstanding price for Service Desk solution

5,0 il y a 2 mois

Commentaires : The product has been in our portfolio for approximately 10 years and I would not change it out for another solution.

Avantages :

The portability and mobility of the platform are outstanding. The tools are integrated seamlessly. Each module is highly functional and makes service ticket resolution simple. Seasoned staff and new staff rarely struggle with the software. We have integrated the tool with many unconventional software applications and we allow outside vendors to interact with the platform as well.

Inconvénients :

We have very few issues with the product. It works as intended and the solution and they adds functionality often.