BOSS Solutions Suite

BOSS Solutions Suite

par BOSS Solutions

Qui utilise BOSS Solutions Suite ?

BOSS customers include both private and public sector organizations, suited for companies with 100+ employees looking to maximize Service Desk and IT Asset Management operations.

Description de BOSS Solutions Suite

The BOSS Solutions Suite is a fully integrated ITIL based Service Desk/Help Desk and IT Asset Management solution available on-premise or on the cloud. It incorporates an award winning user-friendly interface and a powerful Service Catalog. BOSS has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support. Our solutions have helped organizations to improve overall efficiency and user satisfaction.

Informations sur BOSS Solutions Suite

BOSS Solutions

http://www.boss-solutions.com/

Fondé en 1997

Prix de BOSS Solutions Suite

BOSS Solutions Suite est disponible à partir de 19,00 $US/mois. BOSS Solutions Suite n'est pas disponible en version gratuite mais propose un essai gratuit. Voir plus d'informations concernant le prix de BOSS Solutions Suite ci-dessous.

À partir de

19,00 $US/mois

Prix

Three options ($19, $39,$69) billed per agent per month includes support

Version gratuite

Non

Essai gratuit

Oui

Déploiement

Cloud, SaaS, web

Installation (Windows)

Mobile (iOS natif)

Mobile (Android natif)

Formation

Formation présentielle

Formation en ligne en direct

Webinaires

Documentation

Ressources d'aide

Support en horaire de bureau

En ligne

BOSS Solutions Suite - Fonctionnalités

Logiciels de CMDB (Configuration Management Database)
Cartographie des relations
Découverte automatique d'appareils
Gestion de la configuration
Gestion des changements
Gestion des impacts
Gestion des licences
Gestion des ressources informatiques
Suivi des performances
Visualisation de données
Gestion de la configuration
Gestion de la maintenance
Gestion des achats
Gestion des audits
Gestion des contrats/licences
Gestion des demandes
Gestion des fournisseurs
Gestion des stocks
Suivi de la conformité
Suivi des coûts
Alertes et remontée des problèmes
Chat en temps réel
Communication multicanal
Gestion de la base de connaissances
Gestion des accords de service
Gestion des billets
Gestion des ressources informatiques
Intégration des e-mails
Monitoring réseau
Portail libre-service
Routage automatisé
Stockage de documents
Stratégie de marque personnalisable
Suivi des interactions
Accès mobile
Base de connaissances
CMDB
Contrôle à distance
Gestion des SLA
Gestion des achats
Gestion des changements
Gestion des incidents
Gestion des ressources informatiques
Portail libre-service
Gestion de la configuration
Gestion de la disponibilité
Gestion de projets
Gestion des changements
Gestion des contrats/licences
Gestion des incidents
Gestion des problèmes
Gestion des versions et du déploiement
Portail libre-service
Suivi des ressources

Avis sur BOSS Solutions Suite

Afficher 5 avis sur 85

Note globale
4.6/5
Facilité d'utilisation
4.5/5
Service client
4.9/5
Fonctionnalités
4.4/5
Rapport qualité-prix
4.7/5
William "nick" K.
I.T. Support Specialist Supervisor
Équipements publics, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 12/12/2018

"NEW Support Central - Online Dashboard is a Game Changer"

Commentaires: I am very pleased with the ticketing system, asset management, and ease of use. There is a hurdle to cross with getting reports needed, but the support team at BOSS has been outstanding with assisting our end users with getting reports written as they have been requested. I recommend this product, and am thankful that Kris and Ganesh have been able to make our upgrade as smooth as possible.

Avantages: The online dashboard is a huge change from the client that we had previously for Support Central. The ability to access via a web browser or via an iOS App has made remote support a reality instead of an obstacle requiring VPN connections. The Asset management feature is a perfect tool for managing system information, especially if you are a Dell shop because of the API connectors that are available to view warranty information. The ticket management system works as it should... it logs tickets and all information associated with the ticket movement.

Inconvénients: It felt like our organization was one of the first one's migrated to the new system, even though it had been available for quit some time. Requests that we would make, seemed like a logical request for anyone that had been using the product, so it was frustrating to our techs when we first implemented the new product. With tweaking and new releases of the Support Central product, we feel much more stable and confident in the path the product has taken us down. The biggest complaint that I hear is the lack of a knowledge base for tips and use of the application from a "Help" section within the product. It would be nice to have some documentation on what the product can do, what the different areas are for, and more screenshots with step by step instructions for our technicians. There should be monthly updates that are written that technicians could subscribe to receive tips and be in the "know" on what is coming in the future.

  • Provenance de l'utilisateur 
  • Publié le 12/12/2018
Ben S.
Senior Systems Analyst
Gestion de l'enseignement, 1 001-5 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    5/5
  • Support client
    4/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 17/12/2019

"Always can find new ways to leverage BossDesk to do more."

Commentaires: BossDesk is providing us with a solid ticketing system. The additional features like being able to turn emails into tickets makes this product very useful.

Avantages: The software is easy to use and allows you to create customizable service requests, which has proven to be VERY helpful. There are a lot of features associated with BossDesk that allow you to feed into the application with email or Google, and this has proven to be a game changer for us. We can create a "comment" in a Google doc and use the Boss postbox feature to create a ticket off of this comment. We also can have a piece of IT equipment email a ticket into Boss when there is an outage. There are a lot of little integrations like these two examples that extend the usefulness of the application.

Inconvénients: BossDesk has a dashboard with widgets that display ticket counts and allows you to open a view of those tickets - I wish it could use "custom" fields from the service requests to create dashboard items. Also, management would like to see more reporting features. All in all, still not too much downside to BossDesk.

  • Provenance de l'utilisateur 
  • Publié le 17/12/2019
Ronald B.
Director of Information Technology
Administration publique, 501-1 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 16/01/2020

"Excellent platform for Service Desk"

Commentaires: We use BOSS service desk to manage the service desk requests, 811 (Call before you DIG) requests, inventory management and reporting of all these key metrics.

Avantages: Our agency likes the flexibility within the platform. We use it to collaborate with our internal users as well as some of our external vendors. The platform allows our employees to keep all service tickets in one solution.

Inconvénients: At this time we do not have any issues with the platform.

  • Provenance de l'utilisateur 
  • Publié le 16/01/2020
Ginger J.
  • Note globale
    3/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    3/5
  • Support client
    5/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Publié le 15/03/2017

"Technology Specialist"

Commentaires: It's a great product for inventory and work orders. I'm not really impressed about the reports or how the work orders print. I really like how it works with AD to pull in MS equipment.

  • Provenance de l'utilisateur 
  • Publié le 15/03/2017
Adam M.
Engineer
Appareils médicaux, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 17/12/2019

"Great Solution for your business!"

Avantages: Was extremely easy to implement and set up. Training and the migration process was simple and took no time to adapt. Boss support responds very fast and handles your problem(s) professionally and quickly. From an administrative standpoint, ticket tracking and handling cannot get any easier.

Inconvénients: Would like the ability for the end user to have the option to close out the ticket themselves once the problem is solved/fixed.

  • Provenance de l'utilisateur 
  • Publié le 17/12/2019