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Employment Hero
Description de Employment Hero
Il s'agit de la première plateforme australienne tout-en-un pour les RH, la paie et les avantages sociaux pour les employeurs et les employés. Avec l'intégration native à XERO, MYOB et Keypay, vous pouvez rationaliser les tâches administratives fastidieuses et consacrer plus de temps aux tâches qui sont importantes pour vous.
Plus de 4 500 entreprises australiennes utilisent Employment Hero et, ensemble, ils gèrent collectivement plus de 125 000 employés. Visitez le site web pour en savoir plus.
Qui utilise Employment Hero ?
Propriétaires d'entreprise, responsables des ressources humaines, responsables de la paie, responsables des personnes et de la culture, PDG, directeurs marketing, conseillers en paie, en ressources humaines et en commerce.
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Employment Hero
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Easy to use HR software
Love the platform, makes on boarding new employees a breeze.
Commentaires : Time - This software has saved my sanity in on boarding new employees and now we have over 100 staff its great that they can update their details themselves.
Avantages :
Ease of use, great on boarding tool, cuts the contract time down considerably, Great task list features, good reporting functions as you can customize easily. Collates all the employee information meaning accounts aren't left to chase down these items from employees. The employees love the platform too as it has all their information for them in one place and they all love the Annual Leave function
Inconvénients :
I would like to be able to assign certain sections to other employees - for example it would be good if the accounts staff could view "Employee Bank Details" without having access to any other information I would also like to be able to amend and upload (or delete) our own contracts rather than having to go through the support team every time - Support are great if I am not in a rush as it normally take 24-48 Hours to turn around, but if I just need to alter something quickly it would be nice to add and remove myself
Réponse de l'équipe de Employment Hero
il y a 4 ans
Hi Kerry, Thanks for giving Employment Hero such an amazing review! It's fantastic to see you're getting so much utility from the platform and that your employees love it too. I've passed your feedback on to our product team now, though it's great to see the support team gets your tick of approval! Thanks again, The Employment Hero Team
Alternatives envisagées précédemment :
Employment Hero was supposed to make our life easier...
Commentaires : Overall, the platform has decreased the amount of time we were spending on the HR & Payroll function, our biggest win was the automation of the onboarding process.We are still struggling (nearly 18 months down the track) with some of the Rule Sets in the payroll function that do not work how they need to - we are manually adjusting some payslips every week.The support team are not very supportive in the first instance. We have been left high and dry and missed the bank cutoff on our pay day on several occasions because of their lack of response - which has meant that 150+ people got paid a day late - not ideal. Once you actually get in contact with a support person, they are generally quite helpful, however, I am still waiting on a response to a support ticket that was placed over 4 months ago - seems its too hard, so they are just ignoring me. Even the Customer Success Manager has not followed it up.New features are rolled out without proper testing - for instance, the paid break feature. It seems that they are intent on creating new features that are not crucial to our business and leaving the core functionality behind.Should have gone with Elmo.
Avantages :
The automation - onboarding, leave requests, timesheets, payroll.The app - mobile HR on the go.
Inconvénients :
The implementation phase - we completed as many checks as we could, but as a manufacturing business that has hourly paid & salaried staff, with multiple shifts across 2 sites & a specific Enterprise Agreement, we could not identify every single scenario, so after we rolled it out, there we unforeseen issues that we were just left to deal with. Once the implementation team completed the implementation to their satisfaction, they wiped their hands of us and handed us over to the support team, who never answer the phone and take their time to respond to your queries.The system is not flexible - there are several feature requests that we have put through because it just doesn't work as we need it to. The reporting needs to be better - the graphs are pretty, but I would like to be able to download the data behind them - some reports you can, some you can't. The goals module may work for professional services businesses, but not for manufacturing.The payroll platform reporting also needs to be more flexible - you can only create custom reports on certain things. We need to slice & dice information and the only way to do that is to manipulate it in Excel.The integration of the HR & Payroll platforms. Leave requests & expense reimbursements do not integrate from HR to Payroll. Neither do terminated employees integrate from Payroll to HR - if you terminate someone in Payroll, you have to replicate it in HR, so double-handling.That stupid app SWAG - should never have changed it.
Réponse de l'équipe de Employment Hero
il y a 5 mois
Hi Charlie, Thank you for taking the time to share your experience with Employment Hero. I'm truly sorry to hear that the implementation phase did not meet your expectations and that you've faced some challenges with our support times too. I've passed on your feedback to our team, who has been working to address and resolve these challenges with you. We take all customer feedback seriously and appreciate your honest review. I wanted to assure you that behind the scenes we're implementing a number of initiatives to improve your overall experience, and feedback like this is crucial to the success of these initiatives. If you have any further concerns or feedback, please do not hesitate to reach out to us. We value your business and appreciate the opportunity to serve you. Many thanks, Anna @ Employment Hero
Great HRIS!
Commentaires : Great automation of what used to be heavy processes
Avantages :
One stop shop for all your recruitment, HR records, payroll, and talent management!
Inconvénients :
Would like all managers to be able to access more in the talent management
Don't waste your time
Commentaires : We will be cancelling our contract and looking for a different app. Overall a really frustrating experience, made even more frustrating by the fact I reached out to them with this feedback and just never heard back. For the absolutely outrageously high price it costs it isn't worth it, and there are many other apps out there for cheaper.
Avantages :
It sounds great on paper, but it is far from it.
Inconvénients :
It is lengthy and difficult to set up, the customer service team takes an average of 3 days to get back to you with answers to any questions you might have, the rostering system is clunky, the app doesn't work for staff, managers can't update rosters via the app and need to log on to a desktop.
SR review of Employment Hero
Commentaires : Mixed. The role out of SWAG was difficult as employees got confused between HR and payroll. Also payroll did not set up our employees in SWAG properly.
Avantages :
Keeping compliance documents in one place with reminders when they are due
Inconvénients :
Employment Hero doesn't sync with payroll
Réponse de l'équipe de Employment Hero
il y a 4 mois
Hi Margaret, Thanks for your review and honest feedback about the rollout of Swag in your organisation. I encourage you to contact our support team within the platform, as they should be able to assist with your payroll sync issues. We appreciate your support. Many thanks, Rosie
