Pour qui ?

RTM Travel: Airline, Motorcoach, Rail, Ferry, Cruise, Car Rental; RTM Multi-use Ticketing/Admissions: Concert venues, Box office, Sports & Leisure, Parks public/profit, such as zoo's, Event Managers

Notes moyennes

14 avis
  • Note globale 4.5 / 5
  • Facilité d'utilisation 5 / 5
  • Service client 5 / 5
  • Fonctionnalités 4.5 / 5
  • Rapport qualité-prix 4.5 / 5

Informations sur le produit

  • Version gratuite Non
  • Version d'essai gratuite Oui
  • Déploiement Cloud, SaaS, web
  • Formation Formation présentielle
    Formation en ligne en direct
    Webinaires
    Documentation
  • Ressources d'aide Service de support permanent (réponse directe)
    Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • Betterez
  • http://www.betterez.com
  • Fondé en 2011

En savoir plus sur Betterez

Betterez provides sales, marketing, operational, and ancillary revenue functionality to both Travel and Multi-use Ticketing Operators. We provide our clients the ability to increase their sales channels, increase customer loyalty, more efficiently manage their operations, and optimize revenue by quickly bringing on new products or services.

Betterez - Fonctionnalités

  • Billetterie en ligne
  • Billetterie mobile
  • Billetterie sur place
  • Borne de billeterie
  • Cartes d'abonnement
  • Courtage de billets
  • Gestion de site web
  • Gestion des concessions
  • Gestion des données client
  • Gestion des employés
  • Gestion des promotions
  • Impression à domicile
  • Lecture de codes-barres et de tickets
  • Plan de salle
  • Point de vente
  • Réservations de billets
  • Devis
  • Facturation
  • Gestion de la flotte et des équipements
  • Gestion des charges
  • Gestion des clients
  • Gestion des commandes
  • Gestion des expéditions
  • Gestion des expéditions
  • Gestion des opérateurs
  • Gestion des pilotes
  • Planification
  • Routage
  • Carnets de route pour conducteurs
  • Facturation
  • Gestion des expéditions
  • Gestion des itinéraires fixes
  • Gestion des transports adaptés
  • Informations sur les conducteurs
  • Planification
  • Prise en charge de plusieurs itinéraires
  • Routage
  • Suivi du kilométrage

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Avis les plus utiles sur Betterez

Functional, Nifty, Ever Growing Reservation System.

Publié le 21/09/2016
Joe W.
CEO
Transport routier/ferroviaire, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: been using this product for over 4 years now- and we have had in grow with our business. In the beginning we were using home made database that was very specifically engineered to our needs, but wasn't capable (because of its age) of taking online reservations. We integrated the basic online component of Betterez into our system with a high degree of extra effort on our customer support staff side. Eventually we changed our in-house system and policies and made the move over to a Full Time Betterez system; this change was a little rough in the beginning but we received great support from the Betterez team and it worked out well. Now almost 5 years later we are still reaping the benefits of an up to date, supported, and growing reservation system. It has been wonderful to be a part of the development of the Betterez system.

Avantages: All in one transportation reservation, manifest, and sales system.
Good Support.
Front Side simplicity and intuitive user friendly GUI that even our Senior/Non-tech savvy customers can use easily.

Inconvénients: Some changes are slow and others happen like lightening- it makes for a bumpy ride at times, and soft/whiney employees can have a hard time dealing with the changes or lack there of.
The system does not have a simplistic, intuitive, or as yet, reliable accounting system to integrate into our bookkeeping or payroll- though I am told this maybe coming.

Very good product that is so easy to use.

Publié le 12/12/2016
Scott W.
President
Transport routier/ferroviaire, 13-50 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
4/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: When we bought the company, ticketing was a manual process. We had books to keep track of passengers and availability and paper everywhere. We tried to have custom reservation platform built and it was an expensive lesson that did not even get off the ground. I got introduced to Betterez and had several conversations with their reps. I could not believe how much time these guys dedicated to me and my little company. Still, to this day, they both take a personal interest in what is going on and how we are making out with the program. Anytime I have a thought or request for a change, they listen and ask questions. Betterez is very simple to use and get onto using. I love that it is cloud-based, I can log in anywhere in the world from my phone or tablet. We very recently launched our online purchasing through our website, this is helping us provide our customers with another easy and safe method to check the availability of seats and to buy tickets. This will help me achieve my goal of being paperless.

Avantages: PROS - very easy program, fantastic follow-up, and support, customer support group are quick to respond, works very well

Inconvénients: CONS -hopefully, some new features come along would like to have capabilities to do charter bookings and manifest as well as the line run ticketing, would like to have the ability to assign drivers and vehicle numbers to a manifest.

A reservation system that grew my business

Publié le 28/09/2018
Yannick G.
IT Director
Transport routier/ferroviaire, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
4 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: This platform has essentially helped us to move from a traditional business model to a digital and competitive business model. All new features and tech upgrades ensure our business to be ahead of any new requirements in our industry. Through promo codes I was able to launch regular marketing campaigns which drove ticket sales. I now offer bundled tickets which allows my passengers to benefit from discounts on a regular basis. Their parcel feature has created a new line of business for me and added additional revenue – opening up the world of eFreight. I highly recommend working with Betterez to anyone looking to modernize their reservation system!

Avantages: Lots of great features like promo codes, bundled tickets and parcel.

Inconvénients: I once experienced a bug in one of their features, but they resolved the issue within 24 hours.

Great product!

Publié le 07/09/2016
Jared M.
President
Transport routier/ferroviaire, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I began using the Betterez system for our College Coach Bus shuttle service in early 2012. From the start they were highly responsive to our needs and requests, building out their product with constant enhancements. Those improvements have continued and they are always introducing fantastic new additions and capabilities despite already having been a highly effective solution. They have constantly improved in every aspect, from the product to their customer service, with an organized vision for future enhancements that seems to be largely based on the requests of their customers. Similar services have tried to convert us over the years to their product, but when stacked up next to Betterez, they’ve all fallen short. They have proven their capability to provide a vital service for our business over and over and we will be using them for our new daily line run service, Catch-a-Ride. I have already recommended them to another operator and will continue to recommend them!

Avantages: Easy to use as an operator, customer friendly for my passengers

Inconvénients: If there are any, I haven’t found them in my 5 years of using them

Awesome Customer Support and Easy to Implement Platform

Publié le 02/09/2016
Felix R.
IT
Transport routier/ferroviaire, 51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We had a previous online reservation system that was costing quite a bit, was confusing to our customers, and was an overall pain to maintain and implement new trips or to revise current trips. Researched alternatives and Betterez won me over with their cost, ease of setup, and their customer support. It took a couple of days to setup our daily airport run, cross-state shuttle, and other seasonal trips.

Avantages: Everything. I can't really think of anything I don't like. The value is great. Features are all there for our business. The support is amazing and it's really easy to use.

Inconvénients: No option for analytics. Landing page visitors look to be dropping off but it would be great if you could put in tracking code to see the behavior flow from the page to either drop off or to your betterez products page.

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