Qui utilise Aircall ?

Les PME qui ont besoin de parler à leurs clients par téléphone pour faire des affaires.

Description de Aircall

Aircall aide les entreprises à être plus productives en matière de support client ou d'engagement commercial, grâce à un puissant système de téléphonie, simple à utiliser.
Choisissez tous les numéros dont vous avez besoin pour faire des affaires. Instantanément. Dans 40 pays.
Partagez ces numéros entre vos équipes et décidez de la répartition des appels.
Reliez toutes les informations et tous les enregistrements d'appels sur votre CRM, votre service d'assistance ou votre logiciel de collaboration.
Surveillez l'activité des appels grâce à de puissantes analyses.

Informations sur Aircall

Aircall

http://aircall.io

Fondé en 2014

Prix de Aircall

Aircall est disponible à partir de 30,00 $US/mois. Aircall n'est pas disponible en version gratuite mais propose un essai gratuit. Voir plus d'informations concernant le prix de Aircall ci-dessous.

À partir de

30,00 $US/mois
Consulter les tarifs

Version gratuite

Non

Essai gratuit

Déploiement

Installation (Mac)

Cloud, SaaS, web

Installation (Windows)

Mobile (iOS natif)

Mobile (Android natif)

Formation

Formation présentielle

Formation en ligne en direct

Documentation

Ressources d'aide

Service de support permanent (réponse directe)

Support en horaire de bureau

En ligne

Aircall - Fonctionnalités

Call Center Software
Centre d'appel mixte
Centre d'appels entrants
Centre d'appels sortants
Chat en temps réel
Enregistrement des appels
Gestion de la remontée des problèmes
Gestion des campagnes
Gestion des listes d'attente
Journalisation des appels
Mode progressif (progressive dialer)
Numéroteur manuel
Numéroteur prédictif (predictive dialer)
Rapports et analyses
Scripts d'appel
Serveur vocal interactif (SVI)
Archivage
Bookmarking des enregistrements
Enregistrement d'appel vidéo
Enregistrement des activités de l'écran
Enregistrement des appels distribués
Enregistrement découlant d'un événement
Enregistrement planifié
Enregistrement à la demande
Partage des appels
Récupération instantanée
Transfert de fichiers
Centre d'appel
Enregistrement des appels
Gestion des enquêtes
Journalisation des appels
Messagerie vocale
Personnalisation de la voix
Prise en charge de plusieurs scripts
Routage des appels
Saisie téléphonique
Synthèse vocale
Communications unifiées
Contrôles/Permissions d'accès
Enregistrement des appels
Gestion des contacts
Liaisons SIP
Routage des appels
Serveur vocal interactif (SVI)
Enquêtes
Enregistrement des appels
Gestion des centres d'appel
Gestion des leads
Mode d'aperçu (preview dialer)
Mode progressif (progressive dialer)
Numéroteur automatique
Numéroteur prédictif (predictive dialer)
Rapports sur les appels
Scripts d'appel
Automate d'appel
Gestion des centres d'appel
Gestion des contacts
Gestion du télémarketing
Numéroteur prédictif (predictive dialer)
Rapports et analyses
Reconnaissance SVI et vocale
Suivi des appels
VoIP
Accès mobile
Centre d'appel virtuel
Conférences web
Enregistrement des appels
Journalisation des appels
Reconnaissance SVI et vocale
Routage des appels
Répertoire d'employés
Suivi des appels

Avis sur Aircall

Afficher 5 avis sur 153

Note globale
4.2/5
Facilité d'utilisation
4.4/5
Service client
4.3/5
Fonctionnalités
3.9/5
Rapport qualité-prix
4/5

Aircall for Student Media Creator Support

Publié le 10/04/2017
Nicholas S.
Multimedia Specialist
Enseignement supérieur, 10 001+ employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
Source : GetApp
5/5
Note globale
5/5
Facilité d'utilisation
5/5
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We have been using Aircall as a replacement for a traditional phone-based hotline system that served to connect students (and faculty/staff) with our team of media production experts who offer just-in-time support for video and audio projects. Aircall integrates perfectly with a Slack - Talkus - Aircall workflow that allows for using our team Slack channel to funnel both calls and chat requests through a #support channel. This enables the entire staff to be more responsive to support requests. Aircall itself also offers features that we had not previously been able to leverage like cascading ringing, customized hours generally and for specific users, easy transferring of callers and more.

Avantages: Aircall is easy to set up, dead simple to use but hides a host of powerful features beneath its slick façade.

Inconvénients: The mobile app is a bit rough around the edges, but that's minor compared to the above.

The best way to set up a call center and to enable support!

Publié le 26/01/2019
Murali K.
Business Development Manager
Services et technologies de l'information, 10 001+ employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
Source : GetApp
4/5
Note globale
5/5
Facilité d'utilisation
4/5
Fonctionnalités
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: I could set up a call center in matter of minutes, and it is very easy to use! And the calls that arrive, we can forward to personal mobiles, that has helped us to make sure that we would not lose any important calls. The best part is, we can record and make a note of all the calls, and we can also put up a setting for greetings. The desktop app is self-sufficient to receive calls, and I should say the quality of these calls are just awesome. The customer service team is very responsive, they have quickly got back to us whenever we had any concerns. The application integrates with pipedrive, slack and thereby had helped our staff to stay connected for better support. The application is very much cost effective in comparison to the features it provides.

Inconvénients: We need a strong internet to use this application. There are a lot of updates available every now and then, but updating and restarting of the application has become a very irritating task.

Wonderful app to talk

Publié le 30/01/2020
Ali A.
Controller
Traduction et localisation, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5/5
Facilité d'utilisation
4/5
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Meeting people around the world became easy and cost-effective.

Avantages: Crystal clear voice, simple user interface.

Inconvénients: Nothing so far as long I m using this. It's still very reliable

Great Product & Onboarding

Publié le 12/12/2019
Hitesh S.
Founder
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
5/5
Facilité d'utilisation
4/5
Fonctionnalités
5/5
Support client
4/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: AIrcall from the demo , trial and implementation was super! They were so patient

Avantages: Aircall was a strong contender to a well-known array of apps/services which primarily help companies setup their IVR, call routing and enable information to flow via integrations. AIrcall was easy to setup, super easy to use and the onboarding was second to none!

Inconvénients: Its only App based and doesn't work with IP telephone. Although they have a dekstop app and apps for ioS and Android as well.

Not Terrible, but Not Gamechanging

Publié le 23/10/2019
Ian P.
Principal Account Executive
Sécurité et enquêtes, 13-50 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
3/5
Note globale
4/5
Facilité d'utilisation
2/5
Fonctionnalités
4/5
Support client
3/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: My overall experience with Aircall is neutral. I wouldn't recommend it, but I wouldn't steer someone else away from using it. It has good qualities and bad qualities, like most tools...but the good definitely don't outweigh the bad. While it is very easy to use and has some helpful features and automations, it doesn't always work. When it does, it's great. But I have encountered too many functional problems to recommend this tool with confidence. However, I have used worse before, so I wouldn't discourage someone from trying it out. It's not overly expensive, therefor the value isn't terrible, which is why I wouldn't discourage people from trying it out. I've yet to use a better internet based phone service, but they have all had serious flaws, including Aircall. However, for the times it has worked well, it's fantastic, so that does count for something in my book.

Avantages: What I've liked most about Aircall is it's level of integration with our CRM (HubSpot) and it's ability to be used across multiple devices with easy access. I use Aircall on my work computer, personal computer, and smartphone. The controls are quite easy, it's very user friendly, and it does record data (call logs, recordings, etc) consistently across all of my different devices. It's also integrated very well with my company's CRM, HubSpot. The calls translate well to our contact or company page associated with the number, it will automatically creat a new contact in HubSpot when dialing a new number, and it stores recordings and what happened on the call quite accurately in our CRM. It's been a nice tool, on this front.

Inconvénients: What I've like least about Aircall is the reliability. It has not been an overly reliable phone system. It freezes often, has audio connectivity problems, and usually, if it freezes, just closing and reopening the application the application isn't enough to get it working again. Both myself and my coworkers have had to completely restart our computers to get Aircall to work again after encountering a glitch. Not only does this interrupt productivity, but it can also be challenging because we are evaluated, often, on the number of dials we make. Aircall's inconsistency can create problems regarding our ability to hit our number of dials goal. It is not a very reliable, consistent tool.