Description de InSync Healthcare Solutions
Améliorez les soins aux patients avec les solutions cloud InSync : des solutions informatiques entièrement intégrées, faciles à utiliser et adaptées aux centres de santé mentale, de traitement de la toxicomanie, de gynécologie et d'obstétrique, de thérapies pédiatriques et de soins primaires. Découvrez comment les solutions d'EMR (dossier médical informatisé), de gestion de cabinet, de gestion du cycle des revenus et de services de transcription médicale d'InSync peuvent vous aider à mieux servir vos patients, développer votre cabinet et assurer votre mise en conformité tout en augmentant votre productivité et votre rentabilité.
Qui utilise InSync Healthcare Solutions ?
L'éditeur offre ses services aux prestataires de soins dans les domaines de la médecine comportementale et de la santé mentale, des cabinets médicaux de ville/famille, de la médecine interne, des cliniques, de la gynécologie-obstétrique, de la pédiatrie, du traitement du syndrome de stress post-traumatique, etc.
Où peut-on déployer InSync Healthcare Solutions ?
Cloud, SaaS, web, Windows (ordinateur), Windows (sur site), Linux (sur site)
À propos de l'éditeur
- InSync Healthcare Solutions
- Situé à Tampa, É.-U.
- Fondé en 2008
- Support téléphonique
- Chat
Pays disponibles
États-Unis
Langues
anglais
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À propos de l'éditeur
- InSync Healthcare Solutions
- Situé à Tampa, É.-U.
- Fondé en 2008
- Support téléphonique
- Chat
Pays disponibles
États-Unis
Langues
anglais
InSync Healthcare Solutions en vidéos et en images
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Fonctionnalités - InSync Healthcare Solutions
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Avis sur InSync Healthcare Solutions
Melissa M.
Great experience
Commentaires : The building and launch process has been great. I had a weekly meeting with [SENSITIVE CONTENT] that was driven by what we needed as a practice. Everything was individualized for our practice. If there was an area that insync didn't have she took notes to pass on for possible enhancements later on.
Avantages :
Everything is one space- the EHR is very intuitive when navigating. We were able to reduce platforms and migrate to one platform for our admin team. The training on use and support for the implementation has been a wonderful experience even after launch.
Inconvénients :
Google calendar integration- this is difficult to manage with multiple calendars and spaces. My therapists and admin team need to manage two calendars and ensure they are up to date at all times--> this is a little frustrating.
Ayisha C.
Alternatives envisagées :
One stop shop EMR
Commentaires : Our implementation guys, [SENSITIVE CONTENT]and [SENSITIVE CONTENT]were great. [SENSITIVE CONTENT]our trainer was absolutely incredible and support calls have been so good. They are really responsive. The appointment reminders contact was not a good experience, hard to get a meeting to get those fixed. Also the EDI contact was not helpful in resolving our enrollment issues. We made it through mostly on our own, but that was a very frustrating process compared to our old system.
Avantages :
All features in one system. Faxing, e-prescribing, PMP, billing, scheduling, ect. all in one. The ability to edit and create what we need. I love the ease of sending and receiving forms to patients, I love the fax integrated and able to save and upload so easily. I LOVE the to do option to coordinate between staff for medication issues and testing referrals. The med team is a big fan of the PMP inclusion. The front staff really likes the kiosk for patients who did not do paperwork prior to coming in. The patient portal is also so much better that we had before. We love the facesheet, it has become our new go to. The customizability of the dashboard. Assessment options already included that we can easily send out to patients and when they come back already scored. Ease of creating patient groups.
Inconvénients :
Billing not being current without the encounter closed. That is a huge issue with having a current bill at check in as we need to be able to more easily have a current charge at check in that includes that days encounter. Compatibility with IPads are such that makes them not a good match and that has been disappointing. We had some providers who bought one planning to use that and found you cannot hover over icons with an ipad. Not having an easy no show fee option and having to "bill that" instead of just quickly and easily adding a fee from the schedule at check in. Not seeing the phone number for the patient on the appointment scheduler when you hover over the appointment. The Payors/EDI enrollment process was very difficult compared to Therapy Notes. The inflexibility in the scheduler, I understand having those in blocks but it is a hassle to have that so strict. Speed between screens. The time it took for me and a few admin people to implement this system. I did not realize at the beginning what I was in for in regards to time and it was really tough to juggle with the regular needs of operating.
Brittany E.
Highly disappointed in this product; if on the fence, look elsewhere
Commentaires :
I was initially excited about this new system because of the capabilities that it was said to provide (i.e., customization to meet the needs of the clinic, streamline communication between 2 locations, departments and therapists, ability to complete daily notes quickly and easily, ability to keep up with progress reports and due dates, simple and intuitive user experience). However, from the first day it was a complete nightmare, greatly contributing to my decision to leave the practice and seek employment elsevisor, it was always difficult to review my assistants paperwork remotely. We eventually had to schedule extra time outside of our normal duties just to sit down and go over paperwork face to face.
This system caused me to spend countless extra hours working at home and at the clinic just to troubleshoot. My efficiency and quality as a therapist was compromised; More focus and time was needed to deal with inSync, leaving very little time to plan effective treatment sessions and give clients what they need. In turn, this created dissatisfied clients.
How could it be improved?: The only way this system could improve is to not exist. I not only lost income and time, but I also decided to leave a great company solely due to this software.
Avantages :
Implementation team was kind and helpful when on site.
Inconvénients :
1. The system was always freezing up causing me to lose paperwork. If it didn’t freeze, sometimes it would take 30+ minutes to load the next page or save when working on things like evaluations. 2. The user interface is very complex to navigate and learn. Requiring countless hours of unpaid work. 3. As a supervisor, it was always difficult to review my assistants paperwork remotely. We eventually had to schedule extra time outside of our normal duties just to sit down and go over paperwork face to face. 4. Whenever there were updates, so many things would change, it was like learning the system all over again. 5. Patient files, names, contact info and important dates were very difficult to access causing many miscommunication between therapist and families. where. 6. Printed documentation was poorly formatted, further impacting my professional image as well as the clinic's
Kyle C.
Alternatives envisagées :
Great software, needs some minor improvements
Commentaires : The software just works. There are very few glitches and overall it is clearly engineered to be fast to use. The EHR part for providers and nurses/assistants is fantastic and much quicker than anything I've used outpatient before.
Avantages :
PM/billing integration is nearly seamless. Superbill items carry over to claims very easily. This will reduce the workload of our biller once we have fine tuned the system to our needs.
Inconvénients :
The front desk/check in process could use some refinement to make the process faster, and suggestions to do so have been submitted as "enhancement requests." It appears that they do add the enhancements over time.
Raschid S.
Bringing your workflow InSync.
Commentaires : The team that was assigned to AGS Programs have been nothing but professional to all of us. We greatly appreciated their assistance with navigating this new system. We are happy to be apart of the InSync Family.
Avantages :
I like how we could include all of our programs and services to one platform. I also like the client portal because it helps to get information to the consumers fast and secure.
Inconvénients :
It has been small glitches that needed to be fixed however it was expected while working through the new system. Nothing negative to report.
