InSync by Qualifacts
Description de InSync by Qualifacts
Améliorez les soins aux patients avec les solutions cloud InSync : des solutions informatiques entièrement intégrées, faciles à utiliser et adaptées aux centres de santé mentale, de traitement de la toxicomanie, de gynécologie et d'obstétrique, de thérapies pédiatriques et de soins primaires. Découvrez comment les solutions d'EMR (dossier médical informatisé), de gestion de cabinet, de gestion du cycle des revenus et de services de transcription médicale d'InSync peuvent vous aider à mieux servir vos patients, développer votre cabinet et assurer votre mise en conformité tout en augmentant votre productivité et votre rentabilité.
Qui utilise InSync by Qualifacts ?
L'éditeur offre ses services aux prestataires de soins dans les domaines de la médecine comportementale et de la santé mentale, des cabinets médicaux de ville/famille, de la médecine interne, des cliniques, de la gynécologie-obstétrique, de la pédiatrie, du traitement du syndrome de stress post-traumatique, etc.
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InSync by Qualifacts
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David
Alternatives envisagées :
Major Upgrade for our practice
Commentaires : It took some initial spreadsheet development and some time devoted to "discovery" of our practice's needs and workflows, but once the team at InSync was assembled for us and we had our kickoff call, we've spent well over a hundred hours with [SENSITIVE CONTENT] and the rest of the group in video calls to set up, customize and learn the software, and then train our staff. Our trainer [SENSITIVE CONTENT] was excellent and so patient. Our project managers were extremely responsive and were able to connect us with the top technicians of the software when necessary.
Avantages :
InSync is not an "out of the box" pre-formed software which forces your practice to mold itself to the way the software works. For a practice of our size, having developed our practices over many years, and yet still with room to refine our processes, InSync was perfect in that it let us truly shape how we wanted the software to work for us. However, it added absolutely critical functionality in key areas (crisp and clean patient portal, automation of many routine tasks- card charging, payment posting, even claim generating...), which was a major upgrade from our previous EHR. The charting functionality is endlessly customizable down to the font size and background color of the words "Date Signed" on the bottom of your custom patient form. Optional pre-built treatment planning as well as assessment questionnaires add to the utility of the program.
Inconvénients :
Because the software is customized to your practice needs and workflow, it takes a long time to set up. Also, while there are hundreds of settings and options available for all aspects of the software, it can be a little overwhelming to learn. But once you get it, you notice the repeating patterns of how modules are set up, how searches and lists work, and the shortcuts you can generate really pay off.
Michael
Alternatives envisagées :
Electronic Health Record
Commentaires : The implementation team has been most helpful. They have been patient and willing to work with us to get the most out of the product.
Avantages :
We really liked the integration of our workflow process into the actual software product.
Inconvénients :
The billing side is still a bit confusing; but, hopefully it will be easier with more experience.
Jo
Poor Implementation; No Support; No one to contact outside of India
Commentaires : Using InSync was a BIG MISTAKE. The only reason we chose them is because they are one of the few companies that meets our state's reporting requirements. The InSync people are unhelpful, and they divert inquiries to offshore agents who are incomprehensible.
Avantages :
It *sort of* complies with state reporting requirements.
Inconvénients :
InSync is full of executives, but no one who actually helps customers.There is no automation for common charting -- they build every record individually. So the implementation takes forever.
Lauri
Review of our implementation.
Commentaires : The reports seem to be a great benefit for us and I look forward to using these. Our overall experience was great!
Avantages :
[SENSITIVE CONTENT] made the development of this program very easy to develop. He really understood our practice and had great suggestions. [SENSITIVE CONTENT] was quick to respond to our changes that we needed and developing our different templates. He was very patient with us. [SENSITIVE CONTENT] did a great job with our training and made sure we understood the different programs. He made the trainings fun and interesting. [SENSITIVE CONTENT] also helped and did a great job as well. They were very friendly and educated on the system, which made it great for us!
Inconvénients :
I believe we had some issues with understanding the different provider tiers and how to set them up. This has slowed down the onboarding of providers. The additions that we wanted after our contract was signed seems to be pretty costly. We would have liked to implement the fax system in insync, but it was more than expected so we declined. 3rd party communication and response could have been a little better, but we did get through it all and things seem to be working as they should.
Montrice
Alternatives envisagées :
HCO Behavioral Health Services
Commentaires : Our implementation specialist was AWESOME.
Avantages :
I loved that everything was customized to fit our Practice.
Inconvénients :
Some important documents did not come with/was not already in the program.
