Pour qui ?

We have a wide variety of system applications including schools, churches, faith-based organizations, municipalities, office users, property managers and hospitality suppliers.

Notes moyennes

308 avis
  • Note globale 4.4 / 5
  • Facilité d'utilisation 4.2 / 5
  • Service client 4.6 / 5
  • Fonctionnalités 4.2 / 5
  • Rapport qualité-prix 4.4 / 5

Informations sur le produit

  • À partir de 50,00 $US/mois
  • Version gratuite Non
  • Essai gratuit Oui
  • Déploiement Cloud, SaaS, web
  • Formation Formation présentielle
    Formation en ligne en direct
    Webinaires
    Documentation
  • Ressources d'aide Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • Cool Solutions Group
  • http://eSPACE.cool
  • Fondé en 2009

En savoir plus sur eSPACE

eSPACE has best-in-class customer service and ongoing development support, Our Work Order Management module is the most comprehensive facility management software on the market! Some of our key features includes:

- Work Orders and Assignments & Inventory Control
- Robust Reporting Options & Equipment Tracking
- Preventive Maintenance
- Vendor Portal

Take us on a free test drive for 30 days or request a free demo today!

eSPACE - Fonctionnalités

  • Accès mobile
  • Facturation
  • Gestion des clés et des serrures
  • Gestion des stocks
  • Gestion des techniciens
  • Gestion des étalonnages
  • Maintenance préventive
  • Suivi de l'historique des services
  • Billetterie
  • Budgétisation
  • Conférences/Conventions
  • Enquêtes et feedback
  • Gamification
  • Gestion des badges
  • Gestion des bénévoles
  • Gestion des expositions et des fournisseurs
  • Gestion des parrainages
  • Gestion des réservations groupées de chambres
  • Mariages et fêtes
  • Promotion sur les médias sociaux
Information non fournie
Information non fournie
  • Base de données de clients
  • Création de bons de travail
  • Devis
  • Gestion des contrats
  • Gestion des expéditions
  • Gestion des stocks
  • Gestion des tâches
  • Maintenance préventive
  • Planification
  • Rendez-vous récurrents
  • Routage
  • Accès mobile
  • Achats
  • Gestion des fournisseurs
  • Gestion des inspections
  • Gestion des ordres de travail
  • Liste de tâches (to-do list)
  • Maintenance conditionnelle
  • Maintenance prédictive
  • Planification de la maintenance
  • Rappels
Information non fournie

Avis les plus utiles sur eSPACE

Well made, easy to setup and use. Highly flexible software. Actively developed and supported.

Publié le 05/03/2018
Ryan M.
Director of Operations
Gestion d'organisme à but non lucratif, 51-200 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
4/5
Note globale
5 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Great work order and event management functionality.

Avantages: The software has a low learning curve and is intuitive. Customer service is responsive and helpful. Work orders can be submitted without a login. Work orders can contain custom forms to aid in more complex or unique requests. eSpace has mobile apps for iOS and Android (most work order systems rely on mobile webpages too much). Great modules to support assets ("Equipment"), inventory, and recurring preventative maintenance work orders. System is actively being actively developed and upgraded on a regular basis. Web interface is well designed and spaced well to use with a tablet or 2in1 laptop computer. Low cost and easy payment options. eSpace functions well as a work order system and event management system which = less administrative work compared to managing 2 systems separately. Easy to setup the system without training, but setup training is provided at a low cost if needed. Overall its a great product supported by a great team. Though some functionality is lacking, I am betting that with time, eSpace will be able to turn their great system into a top competitor in the field.

Inconvénients: The software is lacking some advanced functionality. There is some give and take to have an event management system and work order system tied together in one system. The list of rooms/spaces is truly a mess (very clunky to navigate, constant issues with users selecting multiple rooms by accident because it is not remotely intuitive). The Android app is slow to load work orders (seems to be due to the app attempting to load rooms/spaces). Customer service is responsive, but always tells you to go vote on features rather than giving timelines. Voting on a potential cool new feature is perfectly fine, but having to vote on critical functionality is simply an annoyance.

Réponse de l'éditeur

envoyé par Cool Solutions Group le 06/03/2018

Ryan: Great Feedback.

Would love to hear more about what WBC sees as critical functionality. That will help me and our team determine priorities for all out subscribers.

Also, we do offer some custom coding options for clients that need features that may not be on the "road-map".

Thanks

Tim Cool

Highly satisfied, improved operational efficiencies, better organized multi-site management

Publié le 01/03/2018
Bradd J.
Facility Manager
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix

Avantages: We have been very pleased with the transition over to eSpace. The software has helped us to be much more effective across six campus locations and managing work requests that originate from our 150+ clients. The Preventative Maintenance function makes future planning easy so that I can focus on the proactive responsibilities of my job, rather than trying to remember when the boiler inspection is due. The Life Cycle Calculator is also a valuable tool for budget planning. There are other opportunities to advance our efficiencies such as the HVAC integration that we have not yet capitalized on, but is evident to us of a greater level of intentionality more than just work requests and asset inventory. The support team is always available for our questions and responds typically by the end of day. Working with the Cool Solutions Team feels very much like a partnership to fulfill our churches Mission and Vision from the sticks and bricks to all the nations.

Inconvénients: The cons more come from our side in that so many functions are available to us that we under utilize for the betterment of our facilities. Without much time spent within the software, it can feel overwhelming. But this in no way reflects our overall satisfaction of the product.

Réponse de l'éditeur

envoyé par Cool Solutions Group le 05/03/2018

Bradd...thanks for the feedback. Let us know if any additional training is needed for your team.

Tim Cool

eSPACE makes all our facility work possible!

Publié le 01/03/2018
Erik H.
Housekeeping Manager
Institutions religieuses, 51-200 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
4/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Modernized our work order system. Standardized the information our set up teams receive about each event.

Avantages: This is the most comprehensive and easiest to use facility management software I have ever used. We have been able to improve our event set up progress both in accuracy (not missing a resources) and on time completion (having the set up ready). Our housekeeping team has been able to utilize the Maintenance PM feature to modernize how we know what to clean when. Before this feature daily lists had to be created to each housekeeper which often changed week to week. Now each housekeeper can access their daily work order which is recurring week to week.
The customer support is also great! Any issue I have has been resolved quickly or implemented as a future development making the software better for everyone.

Inconvénients: Sometimes changes occur or new features are added that you hear very little about. Also if Items from the post idea wall get enough votes to be implemented send a notification and reward the users who have ideas implemented.

Réponse de l'éditeur

envoyé par Cool Solutions Group le 05/03/2018

Erik....thanks for the feedback.

Would love to know what added information we could provide you in addition to the WHAT'S NEW notifications. We want to make sure you are getting what is needed.

Thanks

Tim Cool

Using eSpace and working with the support team has consistently been a pleasant experience for me.

Publié le 27/02/2018
Patricia P.
Office Manager
Institutions religieuses, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: The ability to have a calendar easily accessible to our entire staff that also manages the room reservations with straightforward steps to create an event has become a vital element of our office life. Operating within eSpace is intuitive and the adjusting the settings is simple, allowing for maximum functionality according to varying needs.

Inconvénients: In the most recent upgrade, the Spaces and Services into an "Items" tab, which does mean that our team is no longer forced to see the Services page - we are not in the habit of looking for the Services and now it's too easy to "Next" over to the subsequent steps without seeing that section. This is particularly problematic for when different teams on our staff run reports based on the services requested for events, yet many of the events needing a service have not asked for them by accident.

Réponse de l'éditeur

envoyé par Cool Solutions Group le 28/02/2018

Patricia: Thank for the feedback on "Items". Very helpful for our team to know the real-life applications of our subscribers.

Thanks!

Tim Cool

A new user's perspective

Publié le 05/11/2018
Karen B.
Adult Ministry Admin
Institutions religieuses, 51-200 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
4/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
4 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: So for I am liking this software. I work in adult ministries and handle 100+ different small groups, studies and events every semester for over 4000 adults. We joke at our church that our building is an "event venue that does church". We are swapping rooms constantly from ladies classes or senior events in the mornings to meetings in the afternoons to support groups in the evenings. I think the software will be helpful.

Avantages: seems intuitive; I can go back to add something I forgot very easily and not have to click back through pages that didn't change. When I had questions - the help chat was great with info and response time.

Inconvénients: I wish that the ability to add the "last meeting/month before it ends" notification to a contact about the last occurrence before the event is submitted. At my church where we are using this, most of my events have an outside (of staff) contact that is the one making the reservation. Currently I add them as a contact and the event has to be approved and then I have to go back into the event to mark event notifications that I want one sent, but (second challenge) I can only send it to myself or a sub-admin and not the outside contact that makes the decision to extend. In my world, I have 154 events i just entered into your software, with 154 different contacts that I need those people to get the notification, not me getting it and then forwarding to the contact. At the end of each semester I will be spending a lot of time just forwarding email. A very inefficient use of time.

Réponse de l'éditeur

envoyé par Cool Solutions Group le 16/11/2018

Karen: Thank you so much for the feedback. I would like to explore this further with our development team.

Thanks again.

Tim Cool
tim@coolsolutionsgroup.com

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