Qui utilise Yotpo ?

Yotpo alimente les marques les plus dynamiques du monde, telles que GoPro, MVMT, Pura Vida, et plus encore. Il y a une raison pour laquelle le meilleur choix Yotpo. En savoir plus aujourd'hui.

Description de Yotpo

La solution intégrée de Yotpo permet aux marques d'e-commerce de recueillir des avis clients, des photos et des Q et R à partir d'une plateforme unique pour augmenter le trafic, la preuve sociale et les ventes. Partenaire officiel de Google, Facebook et Shopify Plus et intégrant des plateformes et des outils commerciaux de premier plan tels que Bigcommerce, Magento et Bronto, Yotpo permet aux marques de tirer parti du contenu de leurs clients sur tous les canaux marketing.

Informations sur Yotpo

Yotpo

https://www.yotpo.com

Fondé en 2010

Prix de Yotpo

Yotpo est disponible en version gratuite et propose un essai gratuit.

Version gratuite

Oui

Essai gratuit

Oui

Déploiement

Cloud, SaaS, web

Formation

Formation présentielle

Formation en ligne en direct

Webinaires

Documentation

Ressources d'aide

Service de support permanent (réponse directe)

Support en horaire de bureau

En ligne

Yotpo - Fonctionnalités

Logiciels d'e-réputation
Analyse des sentiments
Gamification
Gestion des campagnes
Gestion des réponses
Génération d'avis
Statistiques sur les médias sociaux
Suivi des médias sociaux
Surveillance des avis émis
Analyse de texte
Analyse des sentiments
Analyse prédictive
Analytique
Collecte de données multicanal
Gestion des commentaires négatifs
Gestion des connaissances
Gestion des enquêtes et sondages
Segmentation de la clientèle
Tableau de bord
CRM
Carte de fidélité
Cartes de fidélité
Gestion des abonnements
Gestion des cartes cadeaux
Gestion des récompenses
Portail des membres
Suivi des activités
Suivi des références
Analyse des sentiments
Demande d'avis
Gestion des campagnes
Gestion des commentaires négatifs
Gestion des réponses
Notification en cas d'avis émis
Partage social
Surveillance des avis émis
Tableau de bord
Accès mobile
Commande par lot
Gestion SEO
Gestion des expéditions
Gestion des promotions
Gestion des stocks
Options de paiement
Outils de communication
Rapports et analyses
Renouvel. commandes
Analytique
Collecte de commentaires
Contenu vidéo
Gamification
Gestion communautaire
Gestion de la communication
Gestion des désabonnements
Messagerie instantanée
Syndication de contenu
Analytique
Collecte de commentaires
Feedback à 360 degrés
Gestion des enquêtes
Rapports sur les appels
Suivi des plaintes
Codes courts
Coupons mobiles
Envoi de SMS en masse
Gestion des contacts
Jeux concours par SMS
MMS
Messagerie bidirectionnelle
Messagerie planifiée
Mots-clés mobiles
Personnalisation de messages
Rapports et analyses
Sondages et votes

Avis sur Yotpo

Afficher 5 avis sur 212

Note globale
4,5/5
Facilité d'utilisation
4,4/5
Service client
4,5/5
Fonctionnalités
4,4/5
Rapport qualité-prix
3,8/5
Travis R.
Ecommerce Consultant
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    4/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 09/11/2017

"Delivers reviews, easy to use!"

Commentaires: It makes my client's money every day and increases engagement. It makes me look good every time I recommend it and Yotpo is a great company to deal with.

Avantages: Yotpo is easy to install if you're using a major eCommerce cart provider like Magento, Shopify, etc. There are some other copy cats out there that promise the world but they have all fallen short or simply miss things. I'm using the incentive coupons to get more reviews with some clients and it's awesome. The review moderation is easy to use, makes sense and we use it every day. As an eCommerce consultant I recommend Yotpo to all my clients and see the results first hand.

Inconvénients: Yotpo can be a powerful tool in the right hands. It has a ton of features and you can get lost during setup on which are the most important.

  • Provenance de l'utilisateur 
  • Publié le 09/11/2017
Justin H.
Director of Daily Operations
Vente au détail, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 30/08/2019

"Easy To Use"

Commentaires: It's been great for the most part.

Avantages: I like that I get notified of every review that comes in or if there is a negative review that need attention. I also like that there is a feature for a customer to select they did not receive their product if they did not receive it.

Inconvénients: I don't like that I don't believe there is an option for users to amend their reviews. If somebody leaves a negative review but we take care of them, it would be nice to send a follow up prompt saying something like. "It looks like the company was able to resolve your issue or concerns, would you like to amend your review?" It's very unlikely that the person will go back and write a new review since they are now no longer prompted to do a review.

Réponse de l'éditeur

envoyé par Yotpo le 06/10/2019

Hi Justin, thank you so much for leaving a review! We really appreciate hearing your feedback and are happy to hear you're having a positive experience with Yotpo. As far as changing or updating reviews, we absolutely understand your frustration, but to confirm- do not offer that capability. What you can do is resend an Automatic Review Request email which will replace the existing review that's no longer relevant. Here's a link that should help: https://support.yotpo.com/en/article/resending-an-automatic-review-request-email

  • Provenance de l'utilisateur 
  • Publié le 30/08/2019
Stephen V.
Digital Experience Manager
Biens de consommation, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    4/5
  • Rapport qualité-prix
    2/5
  • Probabilité de recommander le produit
    6/10
  • Provenance de l'utilisateur 
  • Publié le 02/07/2020

"Mature But Expensive Reviews Platform"

Commentaires: We've been able to collect a lot of reviews quickly with the tool and it's been great to be able to customize to the exact look and feel we want. But it is expensive and missing some features I would want like a review request send integration with our ESP.

Avantages: The platform has a lot of mature features including some interesting AI-driven tools to display review hightlight. You can do advanced customization of the widget CSS to style it with your fonts and get it looking exactly how you want. We're collecting a good rate of reviews at around 6%.

Inconvénients: It's very expensive relative to competitors like Okendo or Stamped — double, almost triple the price. It has a few additional features like Google Seller Ratings for Google text ads and the AI-driven highlights, but aside from that, the value is questionable compared to those options. I also don't like that I can't send review requests with our ESP, Klaviyo. I would really love the aggregate analytics on email sends by sending with one platform. It would also allow us to segment users by country or purchase easier since Klaviyo has far superior segmentation tools.

  • Provenance de l'utilisateur 
  • Publié le 02/07/2020
Albin O.
Back Office Agent
Internet, 1 001-5 000 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    3/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    3/5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    4/10
  • Provenance de l'utilisateur 
  • Publié le 21/11/2019

"Feels quite basic, but lacks functionallity"

Commentaires: We have used Yotbo for a few years, and since it's implemented on our website it is hard for us to abandon Yotpo, although we really want to.

Avantages: A lot of automatic features, and the software takes care of most things.

Inconvénients: 1. In the Q/A-section there is a "Send to past shoppers"-button. We absolutely hate this button, and there is no option to hide or remove it. It's very easy to accidentally press the button and then an e-mail is sent to hundreds of customers saying our company needs help answering the question. When this happens, we get a lot of angry e-mails from customers asking what we are doing and telling us how incompetent we are.
Sometimes people provide personal information in their questions, and if we accidentally send these questions (and personal information) to other customers, we might get sued.
2. There were two of us working in Yotpo, and it was a bit problematic. During the summer there were six of us, and we had to come up with our own solutions to prevent two or three of us not to answer the same reviews, or four of us trying to find the answer to the same question. There is no way to see what questions your colleagues are working with, and no way to make notes on a question or review. We usually spend an hour every day copying all the questions to a separate online document, and all the reviews (with rating, user e-mail address, and order number) to another document to be able to handle it.

  • Provenance de l'utilisateur 
  • Publié le 21/11/2019
Ben P.
Ecommerce Manager
Produits alimentaires, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 02/07/2020

"Has helped our business"

Avantages: Yotpo has allowed us to gather thousands of customer reviews that help provide social proof to drive new customer purchases. We have been using the softeware successfully for over 2 years and have now signed up to their SMS marketing platform.

Inconvénients: The Facebook advertising integration is very basic and does not allow for well crafted adverts to be launched.

  • Provenance de l'utilisateur 
  • Publié le 02/07/2020