--- description: Nutshell : qu'en pensent les utilisateurs ? Lisez les avis clients sur Nutshell, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Nutshell - Avis, notes, prix et abonnements - Capterra France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion de contacts](/directory/30016/contact-management/software) > [Nutshell](/software/144340/nutshell) # Nutshell Canonical: https://www.capterra.fr/software/144340/nutshell Page : 1/26\ Suivant: [Page suivante](https://www.capterra.fr/software/144340/nutshell?page=2) > Les équipes de vente adorent Nutshell. Bénéficiez d'outils de premier ordre, d'intégrations permettant de gagner du temps et d'une assistance en direct de classe mondiale. > > Conclusion : 621 utilisateurs lui ont donné la note de **4.4/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Nutshell ? Nutshell est à la fois un CRM performant et un outil de gestion des leads conçu pour les équipes de vente. Les équipes inbound, outbound ou extérieures adorent Nutshell, car il est amusant et facile à utiliser, simple à configurer et vous évite de vous disperser. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.4/5** | 621 Avis | | Simplicité d’utilisation | 4.4/5 | D'après l'ensemble des avis | | Support client | 4.4/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.1/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Nutshell - **Pays**: Ann Arbor, É.-U. - **Entreprise fondée en**: 2009 ## Contexte commercial - **Prix à partir de**: 13,00 $US - **Type de licence**: (pendant l'essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile) - **Langues**: anglais - **Pays disponibles**: Allemagne, Australie, Canada, Espagne, Finlande, France, Norvège, Royaume-Uni, Suède, États-Unis ## Fonctionnalités - A/B Testing - Accès mobile - Actions découlant d'un événement - Alertes/Notifications - Analyse des campagnes - Base de données de clients - Base de données de contacts - CAN-SPAM Compliance - Champs personnalisables - Contacts partagés - Devis - Distribution de leads - Gestion des abonnés - Gestion des activités commerciales - Gestion des calendriers - Gestion des campagnes - Gestion des contacts - Gestion des e-mails - Gestion des flux de travail - Gestion des leads - Gestion des opportunités - Gestion des pipelines - Gestion des tâches - Gestion du pipeline de ventes - Génération de leads - Importation et exportation de données - Lead nurturing - Mesure des performances - Mobile Optimization - Pages de renvoi et formulaires web - Planification des campagnes - Prévision des ventes - Qualification de leads - Rapports de ventes - Rapports et analyses - Rapports personnalisables - Recherche/Filtre - Saisie de leads - Segmentation - Segmentation de la clientèle - Segmentation de leads - Stockage de documents - Suivi des e-mails - Suivi des interactions - Système de calendrier et de rappel - Tableau de bord d'activités - Third-Party Integrations - Traitement des lots - e-mail marketing - Éditeur WYSIWYG ... et 1 fonctionnalités supplémentaires ## Intégrations (101 au total) - 123FormBuilder - 3CX - AWeber - AccuCare - ActiveCampaign - ActiveEdge - Acuity Scheduling - AdRoll - Airtable - Apollo.io - Asana - Basecamp - BigCommerce - Box - Breeze ... et 86 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Chat ## Category - [Logiciels de gestion de contacts](https://www.capterra.fr/directory/30016/contact-management/software) ## Catégories connexes - [Logiciels de gestion de contacts](https://www.capterra.fr/directory/30016/contact-management/software) - [Logiciels CRM](https://www.capterra.fr/directory/2/customer-relationship-management/software) - [Logiciels d'email marketing](https://www.capterra.fr/directory/30013/email-marketing/software) - [Logiciels de SFA (Sales Force Automation)](https://www.capterra.fr/directory/12/sales-force-automation/software) - [Logiciels CRM en ligne](https://www.capterra.fr/directory/30072/online-crm/software) ## Logiciels similaires 1. [Bigin by Zoho CRM](https://www.capterra.fr/software/204998/bigin-by-zoho-crm) — 4.7/5 (733 reviews) 2. [HubSpot CRM](https://www.capterra.fr/software/152373/hubspot-crm) — 4.5/5 (4465 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.fr/software/61368/salesforce) — 4.4/5 (18785 reviews) 4. [Zoho CRM](https://www.capterra.fr/software/155928/zoho-crm) — 4.3/5 (6978 reviews) 5. [Dynamics 365](https://www.capterra.fr/software/157279/dynamics-365) — 4.4/5 (5828 reviews) ## Avis ### "Fantastic CRM Software 10/10" — 5.0/5 > **Marcus** | *21 février 2026* | Services à la personne et aux familles | Taux de recommandation : 10.0/10 > > **Avantages**: Nutshell is adding AI in a way that truly makes sense - especially with automatic transcripts and call logging. It’s not just a gimmick; it’s practical, accurate, and incredibly helpful. Being able to search transcripts, review summaries, and see calls automatically logged gives me confidence that every interaction is documented properly. It’s modern CRM done right. > > **Inconvénients**: If I was being a bit picky, I’d say I sometimes wish I could customise the transcript formatting just a little more - maybe adjust spacing or highlight sections differently. But that’s genuinely nit-picking, because the feature itself works flawlessly. > > What I love most about Nutshell is the interface - it’s clean, intuitive, and genuinely easy to use. From the moment I logged in, everything felt logical and straightforward, without the overwhelm that comes with many other CRMs. I was able to get fully set up in less than a day, which says a lot about how well it’s designed. There’s no steep learning curve, no endless tutorials required - just a system that makes sense straight away. It allows me to focus on running my business rather than figuring out software, and that simplicity is what really sets it apart. ----- ### "Wish we had found Nutshell sooner" — 5.0/5 > **Daniel** | *17 décembre 2025* | Comptabilité | Taux de recommandation : 10.0/10 > > **Avantages**: I love all the automation that we have been able to incorporate into the CRM, Pipeline, and back office operations team. Nutshell has allowed us to streamline processes. Nutshell includes many features at no additional charge, saving us money because we do not need to purchase them from other companies. Customer Support is USA-based and usually prompt. We manage newsletters, drip campaigns, follow-up sales emails, as well as pipeline and CRM, all in one tool. > > **Inconvénients**: It lacks a feature to create your own workflow from scratch. Nutshell would be better if it had a more user friendly mobile app. > > Nutshell has been a significant upgrade from our previous CRM. We can use the features without constantly feeling nickel-and-dimed. Yes there are features you have to pay extra for, but the base plans include more than their competitors. ----- ### "Poor Support" — 1.0/5 > **Amber** | *10 juin 2026* | Services financiers | Taux de recommandation : 0.0/10 > > **Avantages**: It appeared easy in the beginning. That proved to not be the case. Very little that appeared automated initially was actually automated. > > **Inconvénients**: The help desk (AI and human), along with the training videos were so poor that it made it difficult to determine the many things that were manual (instead of automated), making usability very poor. > > Tried to cancel after three weeks of going around and around with the help desks and videos, only to learn much of what we thought would be automated was indeed manual. The time wasted with the customer service was so high that it made making this determination prohibitively time consuming. Tried to get the remaining money back and was refused. ----- ### "Highly Recommended\!\!" — 5.0/5 > **Brittany** | *17 décembre 2025* | Hôpitaux et soins de santé | Taux de recommandation : 10.0/10 > > **Avantages**: Ease of use. Nutshell has been easy to use from day one. Reports are easy to run and Leads are easy to create and close/Win. It's easy to sort through many contacts and groups and the onboarding process was fantastic. My employer moved from an in-house CRM to Nutshell earlier this year. The transition team was supportive and helpful. No question was out of the question. We felt comfortable getting to know the program. The trial provided before our decision purchase was perfect, and all the items we added during the trial carried over into the live program. > > **Inconvénients**: My only complaint is that sometimes features change. This seems to be announced beforehand, and feedback is requested afterward. But I do wish some changes were optional rather than mandatory. > > Good from beginning to present\! The support options are fantastic, and the value for what we're paying annually is excellent. We're a small business, and I don't ever feel that the service we receive differs from big companies or those with large portfolios. I highly recommend Nutshell. ----- ### "Best bang for your buck CRM for small businesses\!" — 5.0/5 > **Patrick** | *18 décembre 2025* | Produits alimentaires | Taux de recommandation : 10.0/10 > > **Avantages**: I love that it has all the features my small business needs without the exorbitant price tag of platforms like HubSpot. More importantly, I'm not stuck paying for extra features and functionality that I don't need. > > **Inconvénients**: Limited options to use Zapier to create automations across software tools. I would love to see them expose more of the fields and functions of Nutshell so that I can build more useful automations to support my workflow. > > I chose Nutshell after exploring more than a dozen CRM platforms when HubSpot priced me out of their market. Nutshell was the only platform that provided me with all the features I needed, without the bloat, at a price point that seemed too good to be true. Setup and implementation were simple, and it has become an integral part of my sales and contact management workflow. Nutshell is also committed to improving the platform with new features, a better UI, and excellent customer support. Whenever I have an issue, they respond promptly and work until the issue is resolved. But I rarely have a problem with it. It's fantastic. ----- Page : 1/26\ Suivant: [Page suivante](https://www.capterra.fr/software/144340/nutshell?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.fr/software/144340/nutshell) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées