Qui utilise Nutshell ?
Nutshell est à la fois un CRM performant et un outil de gestion des leads conçu pour les équipes de vente. Les équipes inbound, outbound ou extérieures adorent Nutshell, car il est amusant et facile à utiliser, simple à configurer et vous évite de vous disperser.
Description de Nutshell
Nutshell est un CRM essentiel pour toute équipe de vente. Agissez plus rapidement, travaillez plus intelligemment et réalisez plus de transactions avec des outils de pointe, des intégrations permettant de gagner du temps, une automatisation des ventes et une assistance en direct de classe mondiale. Les équipes de vente adorent Nutshell. Croyez-en l'expérience des milliers d'entreprises qui grandissent chaque jour avec Nutshell. Nous avons juste besoin d'un CRM efficace et c'est exactement ce que propose Nutshell. – Kristen Hay, Bloomerang.
Informations sur Nutshell
Nutshell
http://www.nutshell.com
Fondé en 2009
Prix de Nutshell
Nutshell n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de Nutshell est disponible à partir de 19,00 $US/mois.
À partir de
19,00 $US/mois
Version gratuite
Non
Essai gratuit
Oui
Déploiement
Cloud, SaaS, web
Mobile (iOS natif)
Mobile (Android natif)
Formation
Formation en ligne en direct
Webinaires
Documentation
Ressources d'aide
Support en horaire de bureau
En ligne
Nutshell - Fonctionnalités
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Avis sur Nutshell
Afficher 5 avis sur 349
Marilyn H.
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Note globale5/5
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Facilité d'utilisation5/5
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Fonctionnalités5/5
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Support client5/5
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Rapport qualité-prix5/5
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Probabilité de recommander le produit
- Provenance de l'utilisateur
- Publié le 05/03/2020
"Bang for your Buck"
Commentaires: Great! It helps the team stay on track whether it's sales or implementation.
Avantages:
Reporting and filtering reports.
Keeping a track record of our leads.
Inconvénients: Have to move over to pro to get more then one sales process. Pro is so expensive.
- Provenance de l'utilisateur
- Publié le 05/03/2020
Bill P.
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Note globale5/5
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Facilité d'utilisation5/5
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Fonctionnalités5/5
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Support client5/5
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Rapport qualité-prix5/5
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Probabilité de recommander le produit
- Provenance de l'utilisateur
- Publié le 02/11/2018
"Great Feature-set Without Complexity"
Commentaires: I run a global consulting practice with hundreds of corporate clients and thousands of individual relationships that I manage. Nutshell lets me manage it all. It's my dashboard for everything in my company. It's entry-level rate is worth every penny.
Avantages: I've used Nutshell for three separate businesses that I've run or owned. Each one considered a small to medium-sized business. Nutshell is perfectly suited to us because it's lightweight and easy to learn. It doesn't require an in-house expert on the app (like SalesForce). It's basic feature-set is all I've ever needed, and the support is terrific. Real people at the end of the phone, with fast responses. And, it's made in Michigan! It has a lot of simple customizations that I use; workflow, custom fields, leads, etc.
Inconvénients: Integrations are somewhat limited, but still, plenty to work with. I'd like an integration to RingCentral's app. Also, it doesn't' handle subsidiary company relationships well. I've had to create a workaround with tags to help connect them.
- Provenance de l'utilisateur
- Publié le 02/11/2018
John G.
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Note globale5/5
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Facilité d'utilisation5/5
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Fonctionnalités5/5
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Support client5/5
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Rapport qualité-prix5/5
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Probabilité de recommander le produit
- Provenance de l'utilisateur
- Publié le 02/07/2020
"A Full Featured Sales CRM"
Commentaires: Our sales staff was apprehensive at first as there were lots of bells & whistles and a little worn out with the previous jumps from one CRM to the other. But within two weeks everyone fell in love with Nutshell and completely on board significantly contributing to an increased close ratio.
Avantages: This CRM walks the less experienced sales rep through the entire sales process even recommending when to follow up even suggesting additional steps should be taken to get to the close. Upon close it automatically updates the customer database and the task management features facilitate the onboarding process. It also has a neat "Click-to-Call" feature that calls and optionally records directly from your prospect list providing an excellent sales training vehicle.
Inconvénients: We would like to have seen the developers respond more quickly to feature suggestions but as a Sales CRM it is untouchable.
- Provenance de l'utilisateur
- Publié le 02/07/2020
Prescott P.
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Note globale2/5
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Facilité d'utilisation5/5
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Fonctionnalités3/5
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Support client4/5
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Rapport qualité-prix3/5
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Probabilité de recommander le produit
- Provenance de l'utilisateur
- Publié le 08/05/2017
"leads don't allow you to easily sell services, only products. After sale service is hindered."
Commentaires: We get a cost effective CRM that frees up cash flow for use elsewhere in our business.
Avantages: Nutshell offers a unique ability to tag people in activities and run reports on calling activities for my sales reps.
Inconvénients: Every lead typically has a company or contact. But if you don't save the activity in the lead, and instead under the company or individual contact, you can't see it when your client calls in regarding the sale they want service for, so your customer service is hindered and your sales people look like they don't know the history of the account. It's embarrassing to use this software because Nutshell says they are only helping to land the sale, not support it, but this mindset about how they build their software results in a horrible disconnect with regards to how we are forced to serve our customers, and thus we are using a CRM that doesn't support the full life cycle of a sale. We keep hoping Nutshell will fix this and improve because their customer service is great, and their people mean well, but after several years of patiently waiting, we are concerned that we may never see this problem fixed. The mobile app also has so many glitches with the UX that it can't even compare the experience to how you can use leads in a web browser. Further, when we have a customer call in to ask about their account, the recent leads puts the oldest first in the list, which means we have to scroll through several hundred orders just to open the last order we did for that client. If you are trying to sell to a major corporate account with multiple facilities / departments, forget it with Nutshell; linking subcompanies / vendors / partners / other locations is a nightmare in Nutshell.
- Provenance de l'utilisateur
- Publié le 08/05/2017
Katie W.
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Note globale5/5
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Facilité d'utilisation4/5
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Fonctionnalités4/5
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Support client5/5
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Rapport qualité-prix4/5
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Probabilité de recommander le produit
- Provenance de l'utilisateur
- Publié le 23/06/2020
"Good product for small businesses"
Commentaires: Easy to set up, great monitoring tool, second party Zapier makes automations feasible and employees able to grasp concepts quickly.
Avantages: I like the automation, filtering functionality and ease of getting in touch with customer service. Their chat function is great for answering questions.
Inconvénients: The issue I have most about this software is the email filtering when it comes to leads. I could have multiple projects with the same client, but all of his/her emails show up under the lead. I wish these emails filtered out depending on the conversation.
- Provenance de l'utilisateur
- Publié le 23/06/2020
