Time To Pet

TIme To Pet is great! I should have signed up and started using it years ago.

Avantages :

When I started looking at various software, I wanted the text update capability as that's what our clients really like! TTP has that and I, as the administrator, always see the updates and responses. I also really like that client's can't reach out directly to our IC's (users). Although one of the best features is how it links all scheduled services to invoices; both for client's and for users. It's very easy for users to generate their invoices. I signed up for the WePay accunt as well. I resisted taking credit card payments for a long time, but this has made collecting funds super easy! I also like how there is the ADD A TIP option on every client invoice. Honestly, we rarely got tips except around the holidays and on some pet sitting jobs. Almost all the new clients we've signed up using TTP add tips! I also have grown to really appreciate that clients enter their information and pets information. This has helped all of us to ensure no one is missing anything. Before we took notes at the initial meet and greet. Often times as things changed, we never updated the notes. Having a set up where the cliebts see the same information as we do helps eliminate any confussion about what to do or not to do. I also really like the reporting options. I use Quickbooks but the reporting options are different. TTP has made several changes and upgrades since I started using it. They really listen to the feedback.

Inconvénients :

The cons of TTP may be more on my end than theirs. We were already so busy when we switched over. It took a long time to input all the data and client information. They started an Academy to help showcase and explain very important topics and features. Honestly, I just haven't had any spare time to take advantage of it. This is another reason to start using it before you are already insanely busy!!!!! I wish there were alternative ways to do schedule changes. They have a great bulk update feature but it just changes who's assigned or if the events are cancelled. This may be an option and detailed instructions in the Academy or Help section. Again, I've been too busy to explore a lot of these features. So the 4 star ratings may be more on my end than theirs. I'm also a self admintted person so others may be able to figure some things out 100 times faster than me!

You need Time To Pet, even if you're a solo pet sitter!

Commentaires : My overall experience is 10/10! I've saved myself 10 hours of administrative work with Time To Pet and my only regret is not signing up when the read the first article about it. It mirrors a level of professional to clients and gives them confidence knowing I'll be there for their pets when I say I will. It also allows my business to be transparent with policies and contracts which is extremely valuable.

Avantages :

One of the most important things to me was to be able to have once central place for my clients to do everything - review & sign a contract, complete care instructions, schedule services, pay their invoice and communciate. After trying to do some of these tasks in one product and other tasks in another product and maybe even have some handwritten notes, I felt too chaotic (and it's just me!). There are some features within each of those tasks I love that I can truly tailor the software to work for my business, to reflect us in many ways from branding to how we offer service timeframes, to automatically charging holiday fees and cancellation fees. If I have to choose my favorite features, they are the ease of scheduling for trips and the ability for customers to sign contracts.

Inconvénients :

Integrating with my existing business processes was seamless, plus the onboarding checklist points out businesses processes I could add or improve on. The product can be overwhelming at first because there are so many features to set up, but I feel each feature is important to explore to see if it needs to be implemented for the business. The onboarding made me take a look at my processes and find gaps, so that was an unexpected bonus. Two features I feel could be improved are reminders and texting. Currently reminders to clients (I remind them about upcoming services and invoices due) can be scheduled but I would like to see them automated. I previously used Square for invoicing and I loved how I could set up reminders in that platform. Texting is a feature however there is a limit to the number of texts that can be used before an additional charge and recently the charge increased. I do not like this limit or additional charge for a couple reasons: TTP is already the most expensive software and an additional charge is over the top to me; the "workarounds" are emails (emails get lost by clients or they just don't read & clients have the ability to unsubscribe!) and push notifications via the mobile app (the items that cause a push notification are few and I do not like feeling like i have to force my clients to download an app just for pet sitting visits for their 2x/year vacations).

Time To Pet is the industry standard

Avantages :

Time to Pet represents the industry standard for pet sitters around the world. They know their stuff and they have built the most comprehensive platform I've used to date. And, coming from a competing platform that collapsed, Time to Pet is a breath of fresh air.

Inconvénients :

Time to Pet could benefit from allowing me to edit individual rates on individual sits as incentives for walkers and sitters to take on jobs.

Good programme but has some flaws that need to be addressed

Commentaires : In the beginning, the response and answers from the owners were phenomenal -as they have grown they have added Customer Service personal and although responses are in a very timely manner they are just not as "warm and fuzzy" as they were when the responses came from the support staff. He made you feel your question or comment was most important to him - now they seem to be stock answers from the service department making you feel more like a number than a client.

Avantages :

Ease of Scheduling for subcontractors/employees on the road via the app or in the office on the computer. As well as generating subcontractor/employee invoices/pay - very little effort on admin to complete these tasks. Customer Service is very quick and responsive. Invoicing to the client is effortless - unless you do not keep up with the scheduling!

Inconvénients :

Like most dog walking companies or businesses, we use sub-contractors - so basically self-employed individuals. These sub-contractors have access to information that I do consider confidential. I understand the basics of subcontractors seeing the client name, address, entry/alarm code - otherwise, they would not be able to perform the job they were hired to complete - but if I am having a conversation with a client who has asked questions, made comments, etc this information should not be able to be seen by the subcontractor or employees. Yet it is if that particular individual was assigned to that particular client. Imagine your surprise when a client sends you a note on the lack of performance or how anything negative about your subcontractor/employee and that said person was able to read the entire thread! Con #2 - We do pack walks that vary day by day - every client in the pack walk is in conflict with each other according to the schedule. It would appear the scheduling aspect of the software is set up for an individual at specific times. Not such a big deal as you just have to override it but a bit of a pain when doing mass scheduling. Con #3 - When a client submits a request for service and they are a client that does not get invoiced you can not accept the request without generating an invoice. The option not to invoice is not present on client generated service requests.

Technologically superior software

Commentaires : Time To Pet's automated confirmations and invoicing system have freed much of my time and allowed me a more hassle-free experience with running my day-to-day operations. The integration with QuickBooks allows me painless bookkeeping and the reports show me exactly where money is coming and going so I can get a better handle on my business. I no longer worry about my staff not being notified about a change to their schedule or their pay being correct. Overall TTP has saved my company so much time and allows us to create a better customer experience, improving the quality of care we offer.

Avantages :

Its easy to transfer your client lists from previous software and customer support are there to help any time you need. The integration is pretty seamless and TTP has a lot more functionality than some of the older applications. I've been using various pet sit software since 2010, and TTP is far superior on so many levels. The Portal is easily customizable, allowing you a great deal of freedom in creating your business concept.I love that clients cannot schedule without the required fields or vaccinations of my choosing. GPS reports are customizable for different types of visits, and SMS notifications allow clients, sitters, or managers to access important messages all at once, without any back tracking or privacy invasion.

Inconvénients :

I would love it Time To Pet used barcoding for keys since it's difficult to search for keys unless you create a customizable field every time you search, being the default search function in TTP is for Names only. Having a larger company makes it easier to track keys using a barcoding system since we have a lot of clients and pets with the same names. I also do care for the view when you are looking at a clients schedule. It looks a bit clunky and is not ordered correctly, so you have to sift through pages of scheules sometimes. A simple calendar view would be more appealing and easier to spot inconsistencies. Lastly, there is no designation for species when adding vaccination requirements, so if you look after exotic pets and require vaccines, they won't be allowed to schedule services. Disabling this feature will not require vaccine records so they have to be manually added with every new pet.