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Description de Little Hotelier

Solution de gestion immobilière tout-en-un pour les bed and breakfasts, les chambres d'hôtes et les petits hôtels. Attirez et gérez vos clients avec un minimum d'efforts. Little Hotelier propose à votre établissement un maximum d'exposition en ligne sur plus de 400 canaux de réservation leaders dans le monde, une technologie de réservation directe transparente et une réception conçue pour les appareils mobiles avec paiements intégrés.

Qui utilise Little Hotelier ?

Spécialement pensé, conçu et développé pour les B&B, les auberges, les chambres d'hôtes et les petits hôtels.

Little Hotelier Logiciel - 1
Little Hotelier Logiciel - 2
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Little Hotelier Logiciel - 5

Little Hotelier ne vous convainc pas tout à fait ? Comparer avec une alternative populaire

Little Hotelier

Little Hotelier

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VS.
À partir de
Types de licence
Fonctionnalités
Intégrations
Facilité d'utilisation
Rapport qualité-prix
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9,00 €
mois
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53
5
4,6 (258)
4,7 (258)
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Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur Little Hotelier

Note moyenne

Note globale
4,0
Facilité d'utilisation
4,1
Service client
3,8
Fonctionnalités
3,7
Rapport qualité-prix
3,9

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
50%
4
21%
3
12%
2
9%
1
7%
Steve
Steve
Owner (Canada)
Utilisateur LinkedIn vérifié
Hôtellerie, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Awesome software for a micro operation.

5,0 il y a 2 ans

Commentaires : It's been great since the outset. Excellent customer service/support. It's clearly a company that cares about what it does. I think they would fare even better if they were to promote some of the features/apps they offer.

Avantages :

Ease of use. Integration with the other apps available. Flexibility of the view in the calendar. The reports and analytics. And there are tons of features I would love to explore but don't have the time.

Inconvénients :

Not much. I'm really pleased with the recent upgrades to the mobile app. The only feature I'd like to see is the ability for me to colour code my calendar based on the incoming channel. That way I would have a quick visual confirmation that tells me at a glance where the reservations are coming from and would quickly indicate to me how any specific promotion is doing depending on the channel. If the reservation also could have an indicator of what promotion was used, that would be even better!

Réponse de l'équipe de SiteMinder

il y a 2 ans

Hi Steve, We are grateful you took the time to provide such a positive recommendation. We are thrilled to learn that you find it simple to use the various capabilities of Little Hotelier, including Integration, Flexibility, Reporting, and Analytics. We are over the moon to learn that our team of customer care representatives has been providing you with excellent service. The good news is that we have colour codes in the calendar, and you can look them up at this link: https://learn.littlehotelier.com/s/article/BELH-display?language=en AU#colour-scheme. We hope that this makes it easier to browse visually around the site. We take every piece of feedback seriously and work hard to ensure that our customers always have a positive experience when travelling with us. Join us in the chat if there is anything that you need assistance with. One of our employees will respond to your inquiry as soon as they can. Warmest, Ereena

Catherine
Manager (Qatar)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Simple and easy to use

4,0 il y a 3 ans

Commentaires : After using the software for just over 2 years now I am still very happy with Little Hotelier - we are a basic room only 2* hotel and the software is perfect for us. I have researched other companies and had demonstrations but Little Hotelier although not the cheapest, is good value for money and has helped streamline our business and saves time. It is so simple to use. During Covid we have struggled with our with having the finances to pay the fees. The company have really helped and bent over backwards to help us.

Avantages :

Very easy to use with clear uncluttered screen layout. It was the first time we used a CMS as the hotel had not really got into the 21st Century. The integration and change was so simple and the support from Little Hotelier was amazing. The Reports section is so helpful with the day to day accounting Very rarely have any glitches or problems with the software. I am pleased that we now have a choice of 14 and 28 day calendar view

Inconvénients :

The invoices are unnecessarily complicated and take up too much paper. Guests do not want a copy of their invoice that is 3 pages long if they have stayed for a month. Obviously we email invoices if requested but guests do comment and say it is too complicated. If a guest cancels through our OTA, and they fall within the free period they are not charged, but Little Hotelier does not remove the cost so it comes up as an outstanding amount. It would be good to have a button that marks a guest as a no show so we can track how often this happens through the reporting (also we still take payment for the room)

Réponse de l'équipe de SiteMinder

il y a 3 ans

Hi Catherine, We loved getting your detailed review and amazing feedback! You've really encapsulated everything Little Hotelier tries to be for small busy customers like yourself and we are so glad to hear it's really helped you streamline your business and save you time. Thank you for your suggestion regarding simplifying the invoices, they are currently designed to show a very detailed breakdown of nightly cost and extras added to the booking, so long stays can stretch out the invoice format, however this feedback has been added to our product team's development board for consideration. Thank you again for your partnership over the past 2 years, we hope to continue supporting you for many more. Warmest, Jessica

Matt
Owner (Australie)
Immobilier, Auto-entrepreneur
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Cancelled free trial and still charged

1,0 il y a 2 mois Nouveau

Avantages :

Nothing about it. I decided that other options were a better choice and cancelled during the free trial using the web contact form.

Inconvénients :

The little hoteliers free trial is a scam. We didn't like the software and requested to cancel free trial via the online form. I have been invoiced and payment illegally charged from my account. I just called them and explained that the online form was completed in the trial period, I once again confirmed that I wanted to cancel, and asked for funds to be refunded. I am yet to receive a confirmation by email and no refund. They even followed up with a phone call in the trial period to which I confirmed that I had already cancelled and this customer service rep did nothing to confirm the cancellation had taken effect. I have a second invoice that has been sent to me that is now also in dispute. Customer service was terrible and asking for reference numbers when their online cancellation form did not give one. I have read previous warnings about this company and you need to believe them. DO NOT DO THEIR FREE TRIAL AS YOU WILL NOT BE ABLE TO CANCEL! [sensitive content hidden] STAY AWAY

Réponse de l'équipe de SiteMinder

le mois dernier

Hi Matt, We are deeply sorry for the experience you had. Upon noticing your review on Trustpilot, our team promptly addressed the issue and processed a full refund on April 8th. If there are any lingering concerns or if there's anything else we can assist you with, please don't hesitate to reach out. We are committed to resolving this matter completely and apologise once again for any inconvenience caused. Warm regards, Ereena ereena.rosli@siteminder.com

Melanie
OWNER (R.-U.)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées précédemment :

Fantastic product and service.

5,0 il y a 3 ans

Commentaires : I am extremely happy with Little Hotelier. Their customer service is excellent and they are very helpful in helping when I have an issue and extremely patient and polite.

Avantages :

It has everything I need, reports, customisable emails, guest registration forms and invoices. An app that at a quick glance I can easily see what I need to as well as do bookings. Integration with my website and OTAs.

Inconvénients :

I found the set up a bit confusing , but I am not good at technology and am new to the industry, so it could be me and not the system.

Réponse de l'équipe de SiteMinder

il y a 3 ans

Hi Melanie, Thank you very much for taking the time to leave a review. We really appreciate your feedback. Please, don't hesitate to reach out to us if you need help with anything along the way. Our support team is available 24/7 via chat for any inquiries you may have. We loved hearing your thoughts and so greatly appreciate your partnership with us, Melanie! Kindest, Jessica.

Olga
Innkeeper (É.-U.)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

6 years and many more to come happy customer

5,0 il y a 3 ans

Commentaires : Live customer service is precious

Avantages :

Reliable and simple to use yet versatile

Inconvénients :

Small business affordable. Good value for what it offers.

Réponse de l'équipe de SiteMinder

il y a 3 ans

Hi Olga, Thank you so much for sharing your experience with us and other hoteliers. It's customers like you that make what we do so worthwhile. We are so happy to hear you have been with us for 6 years. That's a milestone. We will keep working to innovate and make sure you keep having a great experience with us. Thanks again for all your support and kind words. Warmest, Jessica