Little Hotelier

the solution my property needed

Commentaires : Helps on a daily basis to update and keep track of the rooms I have booked on my property without the need to invest in expensive software that gets outdated easily.

Avantages :

Easy of use, almost no training needed. Perfecto customer support. Always up to date with new settings for the users.

Inconvénients :

There is nothing negative about it. It was the perfect solution for the property i manage, helped on the daily processes.

Love the team and staff but functionality is a real issue

Avantages :

Its easy to use and navigate and customer service is excellent, I like the team and the management and that they are based in Australia.

Inconvénients :

I am sorry to leave negative feedback as customer service is excellent but I have tried to contact directly 4 times (twice of those in writing) to prompt your software development team to fix some really basic functionality issues: 1. Automated Guest Letters - This is a basic function available in any hotel management system but Little Hotellier is the most limited I have seen. - There are no "fields" that you can import from the booking itself. For example, if you want to set up an automated "guest arrival letter", you cannot import guest name, check in date or check out date, or check in time. What is the point of this letter if it needs to be so generic that it cannot confirm with a guest their name, date of arrival or anything specific about their booking? I am honestly so surprised by this as the other systems we use are much more advanced than this. This means I must leave a note in my diary to send a personalised letter to each guest on their day of check in confirming their booking details. - The automated letters do not leave a note with the reservation itself. Again any other system I have used, you can click on the reservation and see the correspondance they have received from us. Its impossible to know if they received any letters or not. - No option for custom letters. If this is not sorted out soon I will have no option but to change systems as we are getting busier and its making our procedures so clunky and inefficient.

DO NOT USE THIS BOOKING SYSTEM!

Commentaires : I was new to the hotel business and got drawn into a contract with Little Hotelier. Their system and customer service is so bad that after only two months I had to switch to another booking platform, and have been completely inflexible both in those two months when I was trying to work with them to use their product, and the several months afterwards now that I am trying to get away from their product. I feel completely scammed now because of their terrible platform and even worse customer service.

Avantages :

NOTHING. They are the worst booking system I have come across.

Inconvénients :

Really poor software, terrible customer service. They are so bad that after only two months I had to switch to another booking platform.

Important even though we are small!

Commentaires : Instant booking from our website and booking agencies has really helped to increase our reservations. We are very pleased with Little Hotelier

Avantages :

Little Hotelier is designed for small Hotels/Bed&Breakfasts. We have only three rooms. When I looked at others and they asked if we had more or less than 100 rooms, I felt they were not interested in hotels like ours. Yet, Little Hotelier is part of Siteminder a company that does work with the large hotels, best of both worlds. Little Hotelier offered an easy gateway for deposits and channel manager to connect to booking agencies. When we change a rate or availability, it instantly updates everywhere. Customer service with chat or a person by phone has been wonderful.

Inconvénients :

I feel the most complicated thing is connecting to Channels. I find I need help each time I add a new channel and still cannot master it on my own. The good thing is support is quick to answer questions and makes a new connection easily. Once a channel is connected, I do not need to go back again.

The Cabins at Cloudcroft

Commentaires : We love LH and have had several chances to change providers. With the exception of the two issues above, we would not change.

Avantages :

It's easy to use, the reports are on the spot, and the online interface (booking button) is top-notch. Customer service is some of the best I have experienced.

Inconvénients :

I do not like that I cannot combine duplicate guest records. Every time a reservation is made and there is something as simple as a changed "-" or period, a new customer record is made and the previous reservations tied to the first customer record are not coupled. This is a big time-waster for me, especially when I am making reservations. Having to thumb through multiple records when I have multiple customers who come in from Mexico and El Paso who have the same first and last names. The final thing that we need is the ability to blacklist a customer record. There are customers who have caused damages, etc. who we do not want back and we currently have no way to quickly search this, especially with multiple records from the same customer. We need to have the online system check our database, look for a blacklist selection, and refuse the reservation and have them call the office, then we can decide to rent to them or charge cleaning/damage fees or deposits at booking.