Little Hotelier
Description de Little Hotelier
Little Hotelier est une solution cloud tout-en-un abordable pour petites entreprises, conçue pour les Bed & Breakfasts, chambres d'hôtes et petits hôtels. Doté de technologies intelligentes, ce système complet est conçu pour être tout ce dont un petit fournisseur d'hébergement a besoin afin de gérer son activité, se connecter à des clients internationaux et nationaux et proposer des réservations directes et sans commission pour toutes les occasions. Dites adieu aux tâches administratives ennuyeuses et dites bonjour à plus de temps.
Qui utilise Little Hotelier ?
Spécialement pensé, conçu et développé pour les B&B, les auberges, les chambres d'hôtes et les petits hôtels.
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Avis sur Little Hotelier
Humberto
the solution my property needed
Commentaires : Helps on a daily basis to update and keep track of the rooms I have booked on my property without the need to invest in expensive software that gets outdated easily.
Avantages :
Easy of use, almost no training needed. Perfecto customer support. Always up to date with new settings for the users.
Inconvénients :
There is nothing negative about it. It was the perfect solution for the property i manage, helped on the daily processes.
Réponse de l'équipe de SiteMinder
il y a 4 ans
Hi Alfonso, Thank you for taking the time to review Little Hotelier. Our system has been purposely designed to be easily understood by all users so we're pleased to hear that you find our system intuitive and user-friendly. Let us know if there is anything we can do to further assist you get the most out of your products. Thank you again for trusting us to be your partner. It's fabulous customers like you that make what we do so worthwhile. Thanks, Misha
Catherine
Simple and easy to use
Commentaires : After using the software for just over 2 years now I am still very happy with Little Hotelier - we are a basic room only 2* hotel and the software is perfect for us. I have researched other companies and had demonstrations but Little Hotelier although not the cheapest, is good value for money and has helped streamline our business and saves time. It is so simple to use. During Covid we have struggled with our with having the finances to pay the fees. The company have really helped and bent over backwards to help us.
Avantages :
Very easy to use with clear uncluttered screen layout. It was the first time we used a CMS as the hotel had not really got into the 21st Century. The integration and change was so simple and the support from Little Hotelier was amazing. The Reports section is so helpful with the day to day accounting Very rarely have any glitches or problems with the software. I am pleased that we now have a choice of 14 and 28 day calendar view
Inconvénients :
The invoices are unnecessarily complicated and take up too much paper. Guests do not want a copy of their invoice that is 3 pages long if they have stayed for a month. Obviously we email invoices if requested but guests do comment and say it is too complicated. If a guest cancels through our OTA, and they fall within the free period they are not charged, but Little Hotelier does not remove the cost so it comes up as an outstanding amount. It would be good to have a button that marks a guest as a no show so we can track how often this happens through the reporting (also we still take payment for the room)
Réponse de l'équipe de SiteMinder
il y a 2 ans
Hi Catherine, We loved getting your detailed review and amazing feedback! You've really encapsulated everything Little Hotelier tries to be for small busy customers like yourself and we are so glad to hear it's really helped you streamline your business and save you time. Thank you for your suggestion regarding simplifying the invoices, they are currently designed to show a very detailed breakdown of nightly cost and extras added to the booking, so long stays can stretch out the invoice format, however this feedback has been added to our product team's development board for consideration. Thank you again for your partnership over the past 2 years, we hope to continue supporting you for many more. Warmest, Jessica
Tobi
Good basis, but no further developments and improvements
Commentaires : It's ok. You can use it for package rates. But that's it.
Avantages :
easy to create new reservation, good integration of email confirmation and invoices
Inconvénients :
- major bug (triple charge of service charge) will not be fixed. no chance of using the online booking engine- export of reservation data only exports a few of the data. not everything. no chance to adjust it- no custom emails to send to customer before arrival (only 1 fixed one, we need 5)- reporting limited- no public roadmap nor information about future changes (never experienced an update since we use it)-
Réponse de l'équipe de SiteMinder
il y a 3 semaines
Hi Tobi, Thank you for taking the time to leave us a review. We appreciate both the positive aspects you mentioned and the areas where you feel we could improve. We're sorry to hear about the issue you've experienced with the triple charge of service charge, and we would like to work with you to resolve this issue as soon as possible. On exporting reservation data and public roadmap, we are constantly working to improve our system and we'll consider your feedback as we continue to improve Little Hotelier experience.
Melanie
Alternatives envisagées :
Fantastic product and service.
Commentaires : I am extremely happy with Little Hotelier. Their customer service is excellent and they are very helpful in helping when I have an issue and extremely patient and polite.
Avantages :
It has everything I need, reports, customisable emails, guest registration forms and invoices. An app that at a quick glance I can easily see what I need to as well as do bookings. Integration with my website and OTAs.
Inconvénients :
I found the set up a bit confusing , but I am not good at technology and am new to the industry, so it could be me and not the system.
Réponse de l'équipe de SiteMinder
il y a 2 ans
Hi Melanie, Thank you very much for taking the time to leave a review. We really appreciate your feedback. Please, don't hesitate to reach out to us if you need help with anything along the way. Our support team is available 24/7 via chat for any inquiries you may have. We loved hearing your thoughts and so greatly appreciate your partnership with us, Melanie! Kindest, Jessica.
Olga
6 years and many more to come happy customer
Commentaires : Live customer service is precious
Avantages :
Reliable and simple to use yet versatile
Inconvénients :
Small business affordable. Good value for what it offers.
Réponse de l'équipe de SiteMinder
il y a 2 ans
Hi Olga, Thank you so much for sharing your experience with us and other hoteliers. It's customers like you that make what we do so worthwhile. We are so happy to hear you have been with us for 6 years. That's a milestone. We will keep working to innovate and make sure you keep having a great experience with us. Thanks again for all your support and kind words. Warmest, Jessica
