Description de Tidio
Tidio est une puissante plateforme de service client tout-en-un qui optimise votre support client et vous aide à générer plus de ventes. Un widget de chat en direct facilement accessible assure la disponibilité de votre entreprise 24 h/24, 7 j/7, tandis que les chatbots alimentés par l'IA (intelligence artificielle) communiquent avec vos clients en temps réel, afin que vous puissiez vendre plus.
De plus, vous pouvez connecter Messenger, Instagram, le chat en direct et l'e-mail au multicanal Tidio et répondre à tous les messages depuis un seul endroit, également sur mobile. S'intègre facilement à tous les sites web et plateformes.
Qui utilise Tidio ?
Un communicateur à la disposition d'un large éventail de PME à travers le monde. Des milliers d'entreprises utilisent Tidio pour communiquer avec leurs clients.
Où peut-on déployer Tidio ?
Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile)
Tidio en vidéos et en images
Fonctionnalités - Tidio
- Alertes et remontée des problèmes
- Analyse des sentiments
- Analyses augmentées
- Assistant virtuel
- Automatisation des processus et flux de travail
- Base de données de clients
- Chat et messagerie
- Chat proactif
- Développement sans code
- Formulaire hors ligne
- Gestion de l'expérience client
- Gestion des commentaires
- Gestion des e-mails
- Intelligence artificielle et machine learning
- Intégrations de tiers
- Messagerie client en temps réel
- Messagerie instantanée
- Prise en charge de plusieurs langues
- Qualification de leads
- Rapports et analyses
- Relevé et historique des chats
- Routage automatisé
- Répondeurs automatiques
- Réponses automatisées
- Stratégie de marque personnalisable
- Suggestions de requêtes
- Suivi des plaintes
- Suivi des visiteurs de sites web
- Support client
- Traitement automatique du langage naturel
Alternatives à Tidio
Avis sur Tidio
The best Chatbot software out there
UI, Look and feel, Multilingual support, Free chatbot, Mobile app, Facebook messenger integration
The location of the visitor is in paid plan, where almost all other competitors provide this feature for free.
Tidio is the first chat platform I've found to be worth paying for
Commentaires : Tidio has helped address a gap in our communication system caused by extended use of multiple inferior chat bot platforms that limited our performance and responses. With Tidio, we have seen a dramatic increase in people connecting with our team via the chat, and have been able to help address people's questions/issues quicker than ever before.
Tidio offers a very simple, clean, robust and customizable interface both on their backend and on your website that helps facilitate live-chat support on a website. They offer numerous features (some I haven't used yet such as email inbox management), including a facebook messenger integration (that actually works unlike some other companies), a customizable chat window & icon, and perhaps the best feature of all - their powerful chatbot system. I cannot speak highly enough of the chatbots Tidio offers, as they give easy access to a visual builder interface to customize and build bots that can be triggered to do practically anything. Within an hour of looking at Tidio, I was hooked - and built a number of bots for our website - and within a day, saw a substantial increase in chat traffic compared to our previous platform. The beauty of the bots is that Tidio provides simple templates, that you can then customize to your needs - and the bots can be triggered on anything you want; a visit to a specific page, anytime a new person visits your site, anytime someone clicks the chat window, etc - and all of that can be accessed (in a limited fashion of course) for free. Plus as a bonus, Tidio offers native email responses to chats; so if you are like me and don't have people monitoring the chat 24/7, you can receive a notification about an incoming chat, and then respond via the chat window OR directly from Tidio via email - again, for free.
Tidio has many features, but can be a bit daunting at first. I loved the visual builder of the chat bots, but at the same time I found it was still limited in certain areas. For example, it's all drag and drop - so the entire chatbot can start to form a jumbled mess if you're not careful. As well, they don't offer multiple triggers for one bot - for instance, if I want a bot to trigger on someone's first visit AND when someone types in a certain keyword, I can't do that. As well, their pricing structure is interesting - with three different "options" each starting at $18/month - making it so if you want to have decent chatbots, and multiple operators, and send emails, you are looking at a hefty price per month. That being said, it still is cheaper than most other offerings, and the different options help you customize your experience to tailor fit your needs
Réponse de l'équipe de Tidio
Hello there! It's Maciek from Tidio Support Thank you so much for such an extensive review! We really appreciate all the kind words but also the flaws you have pointed out. We strive to provide you with a product that we can really be proud of, and hearing about your positive experience, it seems like we are heading in the right direction. Thank you for taking the time to share your opinion and rate us so highly!
Looks great on the outside but features not fully completed
The app looks great on the outside: email, chat, Facebook messenger, integrations. But once you fully test the product you notice the many flaws.
1. When a user leaves your page and an operator responds the user will not be notified. 2. The message box is only refreshed when the page is open, so if a visitor is using multiple tabs they will not receive replies. 3. Integrations are all manual, which means. You have to reopen all conversations, open the user profile, press the preferences and send the log to the integration. Imagine doing that to your crm, sync app and maybe email list. 4. I was mainly interested in Helpscout integration, and integration to integrate Facebook messenger with the app I use to manage several email accounts. Turns out, tidio created the integration but they decided not to integrate the mailbox feature. Which means if I send a chat log to help scout it be be places in a random mailbox because their app doesn't specify the mailbox. Explain this to support but got the responds: we're not looking to change integrations. 5. Validation messages aren't accurate. Sometimes you will get the message 'Saved to integration' or 'Message send' but an error prevented this from completion. I contacted support about this and time and time again there was an excuse but its my believe that I shouldn't have gotten a succes validation message, right. Support simply didn't respond to my question.
One of the best chatbots.
First of all, it has a free plan which gives up to 100 unique visitors per month and is best suited for small business websites that are just started. Its user interface and user experience are very nice and it also saves site visitors' data. A notification will be sent when a user is on our website which is wonderful. Customer support is very quick, they help us solve our problems within less time.
We have been using Tidio as a chatbot for our company website for 6 months, as far as my experience is concerned, I haven't faced any issues with Tidio.
Pourquoi passer à Tidio : 1. It has a free plan. 2. User interface and User experience are awesome. 3. Lot of customizations can be done for chat-bot. 4. And luckily its color blue is best suited for our website.
Réponse de l'équipe de Tidio
le mois dernier
Thank you so much for the feedback Akash! Should you need any help regarding Tidio let us know.
Best value for money I've seen.
Commentaires : Love Tidio. I'm just beginning to experience its full power, and they keep adding options!
Tidio is fully customizable, powerful, and fairly priced. You could easily end up paying 10X on some of the more extortionary chat platforms, without getting any more value.
I really can't think of any complaints. Tidio does the job very well.
Pourquoi choisir Tidio : Intercom is always trying to squeeze more money from you. Every new feature costs extra, and they also charge you extra for contacts. The combination of features I use on Tidio would probably cost hundreds of dollars on Intercom, without being any better.
Logiciel antérieur : Intercom
Pourquoi passer à Tidio : Value for money
Réponse de l'équipe de Tidio
il y a 2 ans
Thank you so much for the review! It motivates us very much, so thank you for the kind words :)