Tidio

Tidio review

Avantages :

Il est facile à utiliser, abordable et offre des fonctionnalités qui m'ont aidé à développer mon business

Inconvénients :

Le prix est assez abordable mais il pensé a ajouter une version gratuite 😊

Good Customer Service

Commentaires : I have always been intimidated by investing in automation and marketing systems. I am so glad I found Tidio - it has really simplified my life and saved me a ton of time, a valuable resource for any entrepreneur!

Avantages :

It's easy to use, affordable, and offers features that have helped me grow my business and reach new customers. It's not too expensive, you can use it for free, and the automation tools are very easy to set up.

Inconvénients :

hmm not too expensive 🤔 but it will be good if they add more "free" options 😁

Tidio, an interactive platform aimed at increasing the service process and increasing sales.

Commentaires : Tidio is an efficient and stable platform, it has analytical tools to understand the behavior of our customers and make constant improvements in our service processes, on the other hand, it integrates with third parties to increase the experience with customers and within our organization. It records visitor history and makes it easy for us to follow up to convert leads into customers, and in general, makes the job of customer service agents a lot easier.There is no doubt that TIDIO's live chat software empowers interaction effectively and offers the fastest and easiest way to help our website visitors.

Avantages :

The Tidio implementation process is simple and fast, and after a quick installation, we can start interacting in real-time with our leads and clients or offline. The widget to interact offline indicates to the user that there is no service agent at this time and the offline status is distinguished with a brief note so that our customers know that they can contact us with a form that will allow us to serve them as soon as possible. brevity.With Tidio, the offline email notification option is very useful as it allows us to receive queries from our website visitors directly in our email. And in the event that we are online, we can receive automatic notifications about new chats, new messages, and data about visitors who enter our website.

Inconvénients :

Tidio is a very stable and efficient platform when it comes to registering and providing a service process in real-time or offline in a web environment, for small and medium-sized companies. In general, it provides all the mechanisms to monitor for continuous improvement. It also favors analytics-based tracking, which is really the biggest advantage of using this type of platform and as long as we're not talking about large corporations, Tidio will be able to cover all our needs.

Always responds to customer queries even when we are offline

Commentaires : Tidio helps us maintain effective communication with our customers. Great product.

Avantages :

We use Tidio to build chatbots which respond to client questions when certain keywords are included in the questions. We also love the live chat feature which we use to respond to website visitors.

Inconvénients :

The only thing I dislike about Tidio is that it does't show a queue to the clients to know where they stand when they ask a question on the website.

Wouldn't consider any other service

Avantages :

We have several websites that a single team of customer service agents run. Tidio makes that possible! We seldom miss any inquiries because of their awesome notification settings which are super simple to set up. With our business, it's also super important to be able to share files back and forth. Believe it or not, many chat softwares don't allow you to do that, but Tidio does. We have tried many softwares in the past but I have a hard time believing we will ever go with any of them again after finding Tidio.

Inconvénients :

Since we use the live chat on multiple websites, it would be nice to be able to put our unique branding on the live chat for each site that we use this service for.

Alternatives envisagées : Zendesk Suite

Pourquoi choisir Tidio : Shopify Inbox makes it so difficult to use the software on multiple websites. You have to log out and back in for the next project every time you get a live chat request. It was a free option with some pretty good features, but that alone made it impossible to work with when you have more than one project.

Pourquoi passer à Tidio : Ultimately, we had used Tidio before and knew that we already liked it. And Tidio ended up being cheaper anyway so we just came back to you guys.