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Studio Ninja
Description de Studio Ninja
Logiciel de gestion de studio basé sur le cloud pour les photographes, qui contribue à la croissance de l'entreprise, libère du temps, maintient automatiquement le contact avec les clients et contrôle que tous les travaux restent sur la bonne voie ! Les fonctionnalités comprennent la facturation, l'automatisation, la gestion de calendrier, le carnet d'adresses, la passerelle de paiement, les rappels de factures en retard, les signatures électroniques et bien plus.
Qui utilise Studio Ninja ?
Le logiciel est principalement conçu pour les photographes (mariage, portrait, événement, commercial, etc.), mais il est aussi excellent pour les petites entreprises, les entrepreneurs et les commerçants indépendants.
Studio Ninja ne vous convainc pas tout à fait ?
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Studio Ninja
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Avis sur Studio Ninja
Best Photography Studio Management Software
Commentaires : It helps me to easily keep track of all my projects, leads, invoices and emails. It's a game changer, saves me a lot of time and stress.
Avantages :
I can create workflows that save me time , increasing my efficiency. Customer support is outstanding. They help you transfer all your current and future jobs at no additional cost to your subscription. Software is extremely user friendly.
Inconvénients :
Well, I totally love this software. If I have to mention something... I would say it's not fully developed, which is not bad at all. They are constantly adding new features according the feedback user provide.
Looks good on surface, missing important key components
Commentaires :
I researched and tested every Photography CRM I could find and also read all the Facebook group comments for each app and settled on Studio Ninja solely because 'at the time', the comments were positive and the support seemed to be responsive.
THEN - Studio Ninja (SN) was bought by ImageQuix! Ever since then, the support has come to a grinding halt in terms of SN addressing key issues and problems users were having. Support has promised many features but rarely gives any specific timeline as to when they will actually get a feature added or fixed. According to long-term users, some of the promises are over a year old with no action. Anmd any promises they have made are 6 months to a year out!
I addressed this directly with SN support and told them everything that has changed for the worse since they got bought out. All I got was a "Thank you for your concern, we'll forward your concerns to someone else". Never heard anything back. I went on the Facebook group and started to ask some hard questions and because their support told everyone that it is not easy to make the changes they are requesting, due to the complex relationships between the data, I took that to mean that either they don't have the expertise to do it in a timely manner, or their software is faulty in that it can't be upgraded easily. Other apps seem to be able to make upgrades quickly.
I speculated this on their FB group and my post was removed!
If you read the SN Facebook comments now, there has been a shift - users are constantly asking for the most basic of changes and are being told it is not that easy, but they'll "put it on the list of future upgrades".
It is very disappointing that SN (or is it ImageQuix?) has done such a poor job during this buy-out process.
I have been involved in many buy-outs of companies and in my experience, you only buy a company out to get their client list, or to get their technology, to keep a company from being a competitor, or to integrate one company with the other.
Both SN and InageQuix have described the buy-out as being a 'win-win' where ImageQuix will be able to offer 'more' to it's customers.
In the meantime, Studio Ninja seems to be struggling to keep their current customers and, they just sent out a Price Increase without improving much of anything. A lot of users did not appreciate that.
Avantages :
The interface is clean and straight forward in Settings
Inconvénients :
There are MANY basic key components that other CRM's have that Studio Ninja does not have.
Look elsewhere
Commentaires : We needed a simple CRM and payment system, and while we got the simple part, so many other issues came up that I wish I'd gone somewhere else. I now understand the value of choosing and learning a more complicated set up because ultimately it will be more flexible, and probably better service and support too. I very much regret paying for a whole year, though it does mean I have time now to move to another system.
Avantages :
It's seemingly easy to use, mostly because there aren't that many features to confuse first timers.
Inconvénients :
It is, at best, an immature product. The roadmap on their Facebook User page is regularly updated, but most of those features are just catching up to other established systems. The core functionality has a veneer of polish but once you use it for a few months cracks appear. For one thing, it is slow. If you check off two or three items quickly in the workflow it takes a second for the server to catch up, and it unclicks itself. You have to wait to make sure it is clicked before you move onto the next step. Automations make no sense, you can have it automatically send an email at a particular time but only in steps of hours and days -- so if you want to have an automation to send an email after something is filled in the soonest is "1 hour after" the event, there's no option for immediately. And the automation email only sends it to the client, there's no way to have a reminder email sent to any other address! So if you have multiple clients then the automation only sends it to one. There are tons of other issues just like this, making the overall experience incredibly frustrating. This is made worse by the fact that one of the staff who is active on the Facebook User page is rude, defensive, and prefers to reply with accusations and snide comments rather than to listen to issues their users have. His solution to a few of the common issues is for the business to change its workflow, not for the software to accommodate. Join the group to see for yourself.
An absolutely essential part of my daily business workflow
Commentaires : Studio Ninja is an essential aspect of my daily workflow. I literally couldn't do my job without it!
Avantages :
It's easy to set up, intuitive and clear. Functions are laid out in a simple manner, and once set up, using the system is quite painless and simple.
Inconvénients :
I don't really feel much is missing; as soon as something is identified, the team is on it and updates that aspect of the platform. They're very responsive to community requests and suggestions.
Alternatives envisagées précédemment :
The Best
Commentaires : Nothing but amazing.
Avantages :
Everything about it, from the quick customer service to the connection to Xero. The team is consistently improving it and taking suggestions from the Facebook forum, and are super quick to reply to all inquires. My clients love how easy it is to book and the fact that there is an easily accessible app to use on the go is awesome as well.
Inconvénients :
Sometimes there are errors that I don’t know how to fix, but again.. I just have to contact the team and they walk me through it easily.
