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MobileServe
Description de MobileServe
Les applications mobiles et web de MobileServe permettent aux individus de suivre et de vérifier facilement leur travail de maintenance, tout en fournissant aux établissements des données précieuses à propos de leurs bénévoles. Les administrateurs ont accès à un tableau de bord affichant des données agrégées en temps réel et des données individuelles concernant les bénévoles, leurs activités de service et leur impact économique. Le tableau de bord fournit des rapports détaillés, ainsi que des fonctionnalités de gestion des événements et de suivi des objectifs.
Qui utilise MobileServe ?
Les entreprises, universités, écoles et fraternités étudiantes qui suivent les heures de service pour leurs membres. Organismes à but non lucratif qui suivent les bénévoles et les heures de service.
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High School use of Mobile Serve
Commentaires : It has overall been a positive move. It makes performing service hours quite easier.
Avantages :
I liked that it really helps me save time and gives me an accurate account of where everyone stands with hours in each class. I do like the Dashboard.
Inconvénients :
When I check the students hours I have to remember to make sure I put in the starting date. One of my teachers cannot get into mobile serve to check her students. No one has been able to assist us. Some of the student have difficulty in linking their hours to my dashboard.
MobileServe
Commentaires : Overall, I think the program is good and will be sticking with it for another year. The customer service is outstanding! Because of that I was able to overcome the learning curves easily, and then help students do the same.
Avantages :
Online tracking is way easier than my old spreadsheet method. Having students be responsible for reporting their own hours (although with some pitfalls) was much nicer than having faculty in charge of recording and reporting hours. The personal responsibility associated with it is good for character building. Even though they occasionally made mistakes on their logs, learning to be diligent, follow up, and check afterwards is a good lesson. The analytic features, being able to easily break down hours by individual, grade, organization, etc. was great.
Inconvénients :
We found the homepage display confusing, as it displayed the total hours entered, and not approved. Students have to check the "Activity" page to see what has been verified. In many cases students would misprint an email address, hence the faculty would never see it to approve it, but the student would glance at their home screen and think they have logged it correctly. This learning curve created a few instances of confusion and negative feelings. Likewise, there were a few minor details that students needed to learn in order to submit logs correctly, like making sure they select a category, or enter the email address in the correct line. Again, this is just a learning curve issue that made it less user friendly initially.
In theory this is great, but in practice it's difficult
Commentaires : Frustrating and difficult.
Avantages :
Mobile & online access was my most appreciated part, but unfortunately the mobile access backfired when it came to our largely not-tech savvy parent population.
Inconvénients :
Active reporting - when I try to print out a volunteer list for an event it does not separate it into a format that is easy to decipher -- all the info is bunched up in a strange document that does not clearly indicate who signed up for what shift, and what that person's contact phone or email is. To me it is not intuitive on the user side either. If the shift or the name of the event or the time is not recorded correctly, or the user doesn't know the name of the event they end up creating their own sign in/out, and it does not point back to the actual event they are working. Additionally when trying to print the volunteer schedule, the times of the shifts change to Eastern time. We are using this software in the Pacific time zone, and the shifts when printed change to 3 hours later. It makes it confusing and difficult. I don't believe I received adequate training on setting things up, and don't know the features available.
Excellent tool for tracking service hours
Commentaires : The students find the app very user-friendly and reporting hours is much easier for them now. I like that there is a way to put in volunteer shifts now with the number of volunteers needed so that students can sign up for specific time slots. The mobile app checks them in when they arrive, which is very convenient. Also, when we have events on campus, the students can sign in and out using the kiosk mode.
Avantages :
The customer service is excellent. The team is very responsive to our needs and to our suggestions for future upgrades. I manage the service hours for over 150 students a year. MobileServe makes it easy to track and verify hours as well as to communicate with volunteers. I love the ability to set goals and also to create reports from all the data.
Inconvénients :
The only things I wish this software had that it doesn't are: 1) The ability to attach a file to a service event. Many service opportunities require an application and I can't attach the applications to the event announcement. 2) The ability to announce/advertise an open-ending volunteering opportunity. The opportunities have to be an event or something that occurs on a recurring date. If there is an organization that has flexible hours and/or that is looking for students to volunteer over a long period of time, I can't use the event feature.
Quick and easy communication with groups and individuals!
Commentaires :
The students can take it with them and be accountable to get the signatures and keep a running log of their hours.
I did miss emails sometimes to go in an sign-off as an advisor for some of the students and it threw them behind on knowing how many hours counted for them. We did get a bit better over time with them reminding me.
Avantages :
Having the students to be organized and accountable on the spot with their Community Service hours is fantastic! Being able to keep in contact with so many people in so many different places at one time, ease of use, and user-friendly updates from our suggestions are all fantastic.
Inconvénients :
Getting the students to consistently use it to track their hours and would love a quick-high school friendly tutorial within the app. so they could learn how to use it quickly.
