MobileServe

MobileServe

par MobileServe

Qui utilise MobileServe ?

Companies, universities, schools, and Greek organizations who track track service hours for their members. Nonprofits that track volunteers and volunteer hours.

Description de MobileServe

MobileServe's mobile and web apps make it easy for individuals to track and verify their service work, while providing institutions with valuable data about their volunteers. Administrators have access to a dashboard that shows real-time aggregate and individual data about volunteers, their service activities, and economic impact. The dashboard offers robust reporting, event management and goal tracking.

Informations sur MobileServe

MobileServe

http://mobileserve.org

Fondé en 2015

Prix de MobileServe

MobileServe est disponible en version gratuite et propose un essai gratuit. La version payante de MobileServe est disponible à partir de 500,00 $US.

À partir de

500,00 $US

Prix

By number of locations and/or by number of users.

Version gratuite

Oui

Essai gratuit

Oui

Déploiement

Cloud, SaaS, web

Mobile (iOS natif)

Mobile (Android natif)

Formation

Formation présentielle

Formation en ligne en direct

Documentation

Ressources d'aide

Support en horaire de bureau

En ligne

MobileServe - Fonctionnalités

Logiciels de gestion des bénévoles
Accès mobile
Gestion de la reconnaissance
Gestion des abonnements
Gestion des calendriers
Gestion des inscriptions
Gestion des événements
Outils de communication
Planification
Portail libre-service
Recrutement de bénévoles
Répertoire de membres
Suivi des présences

Avis sur MobileServe

Afficher 5 avis sur 193

Note globale
4,3/5
Facilité d'utilisation
4,2/5
Service client
4,6/5
Fonctionnalités
4,1/5
Rapport qualité-prix
4,3/5
Antigona M.
Director of Development
Affaires internationales, 13-50 employés
Temps d'utilisation du produit: Essai gratuit
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 18/01/2019

"Functionality at its best"

Avantages: The texting capabilities. you are able to reach everyone.

Inconvénients: it needs more warmth on its platform. Have more personality dpeneding on the organization mission.

  • Provenance de l'utilisateur 
  • Publié le 18/01/2019
Teresita G.
Coordinator Community Service
Gestion de l'enseignement, 201-500 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    3/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    8/10
  • Provenance de l'utilisateur 
  • Publié le 26/03/2020

"MobileServe happy customer"

Commentaires: I am very happy with MobileServe in general. I am always excited when they put out new features and their customer service is excellent. They seem to be a company that adapts to the changing needs of customers

Avantages: This product is very useful to cut down on unnecessary paperwork and files! The student apps have been seamless with our system so that everything is in real time. The reports that it exports are very fast and I am constantly running reports that I was unable to do before. The customer service is excellent. The updates are always improving functionality and they seem to really listen to the customer and innovate the app accordingly.

Inconvénients: The language of the app takes some getting used to. Also since it is built for individual volunteers,service agencies and also schools, at times it is not one size fits all with the features. I would very much prefer that it did not post the total hours submitted when the student opens the app, because in our program the student's approved hours are what matters, and also the student starts at zero each school year. So it is a challenge to have to tell them to look past that number. Also the kiosk mode is hard for a school to use. Made more for another setting I think.

  • Provenance de l'utilisateur 
  • Publié le 26/03/2020
Vicky L.
Director of Special Events
Gestion de l'enseignement, 51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    2/5
  • Facilité d'utilisation
    1/5
  • Fonctionnalités
    1/5
  • Support client
    2/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    2/10
  • Provenance de l'utilisateur 
  • Publié le 20/08/2019

"In theory this is great, but in practice it's difficult"

Commentaires: Frustrating and difficult.

Avantages: Mobile & online access was my most appreciated part, but unfortunately the mobile access backfired when it came to our largely not-tech savvy parent population.

Inconvénients: Active reporting - when I try to print out a volunteer list for an event it does not separate it into a format that is easy to decipher -- all the info is bunched up in a strange document that does not clearly indicate who signed up for what shift, and what that person's contact phone or email is. To me it is not intuitive on the user side either. If the shift or the name of the event or the time is not recorded correctly, or the user doesn't know the name of the event they end up creating their own sign in/out, and it does not point back to the actual event they are working. Additionally when trying to print the volunteer schedule, the times of the shifts change to Eastern time. We are using this software in the Pacific time zone, and the shifts when printed change to 3 hours later. It makes it confusing and difficult. I don't believe I received adequate training on setting things up, and don't know the features available.

  • Provenance de l'utilisateur 
  • Publié le 20/08/2019
Jessi B.
Head of Humanitarian Service
Enseignement primaire et secondaire, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 06/09/2019

"Excellent tool for tracking service hours"

Commentaires: The students find the app very user-friendly and reporting hours is much easier for them now. I like that there is a way to put in volunteer shifts now with the number of volunteers needed so that students can sign up for specific time slots. The mobile app checks them in when they arrive, which is very convenient. Also, when we have events on campus, the students can sign in and out using the kiosk mode.

Avantages: The customer service is excellent. The team is very responsive to our needs and to our suggestions for future upgrades. I manage the service hours for over 150 students a year. MobileServe makes it easy to track and verify hours as well as to communicate with volunteers. I love the ability to set goals and also to create reports from all the data.

Inconvénients: The only things I wish this software had that it doesn't are:
1) The ability to attach a file to a service event. Many service opportunities require an application and I can't attach the applications to the event announcement.
2) The ability to announce/advertise an open-ending volunteering opportunity. The opportunities have to be an event or something that occurs on a recurring date. If there is an organization that has flexible hours and/or that is looking for students to volunteer over a long period of time, I can't use the event feature.

  • Provenance de l'utilisateur 
  • Publié le 06/09/2019
Oscar C.
Teacher
Institutions religieuses, 51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    8/10
  • Provenance de l'utilisateur 
  • Publié le 25/08/2019

"Basic Program but meets my needs"

Commentaires: I would say my overall experience has been good but there needs to be improvements to the website and dashboard. The app and the website is a basic program. It would help me a lot if there was a "admin" app to work from on my phone.

Avantages: I like the ability to be able to monitor the hours in one single location.

Inconvénients: There is not an easy way of switching from one record to another. I have brought this up with the software team about 8 months ago. They mentioned it will be fixed over the summer and still have not see any improvements. If a character or word is left in the search field, it does not go away unless you delete it. If I was not aware of the program, it would stay there until I ask for help. On the main website, they have a "chat" feature but it is not manned 24 hrs a day. Therefore, what is the purpose of the chat function. It would be nice that when the users enters hours on the app, that all fields be required or it can not be submitted. I have had many troubles with students not entering all the information such as category, supervisor names, supervisor's email, etc. If the student does not enter category, then I as the admin is not able to see the entry.

  • Provenance de l'utilisateur 
  • Publié le 25/08/2019