Description de DocXellent
DocXellent is a leading electronic document control and specification management software provider with over 30 years of experience. Our ENSUR software application automates the management of documents and their workflows, helping you streamline your business processes and improve quality practices across your organization.
Qui utilise DocXellent ?
Companies that need an excellent solution for managing critical business documents, product/packaging specifications, quality processes, and regulatory affairs.
Où peut-on déployer DocXellent ?
Cloud, SaaS, web, Windows (sur site)
À propos de l'éditeur
- DocXellent
- Fondé en 1983
- Support téléphonique
- Support 24/7 (réponse directe)
- Chat
Pays disponibles
États-Unis
Langues
anglais
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À propos de l'éditeur
- DocXellent
- Fondé en 1983
- Support téléphonique
- Support 24/7 (réponse directe)
- Chat
Pays disponibles
États-Unis
Langues
anglais
DocXellent en vidéos et en images
Comparez le prix du logiciel DocXellent avec ses alternatives
Fonctionnalités - DocXellent
Alternatives à DocXellent
Avis sur DocXellent
Albert
Fantastic Document Management System
Commentaires : Ensur has dramatically reduced the number of errors and miscommunications with controlled documents and forms. If we ever have an issue, question, or just a suggestion, Ensur customer service is always listening and eager to assist. To date, it remains as one of our most successful system launches impacting almost every employee.
Avantages :
Ensur provides rapid development and management of different document content easily. I can trust the data integrity of information provided from the system to users, through reports, and when needed through audit trials.
Inconvénients :
The training management portions of the system are not as robust as some of our business needs require. Capturing and triggering document training works well, however capturing external trainings, certifications, and gaps is not as intuitive as creating and managing documents within the system.
Melissa
Alternatives envisagées :
My favorite software team
Commentaires : We implemented ENSUR in December 2019. Being fully remote for two years, starting in March 2020, we rely on ENSUR for more and more all the time. We could not have handled our research and training documentation during the pandemic with ENSUR and the DocXellent team. We have used ENSUR for a vendor audit and were able to provide all requested documentation, with ease.
Avantages :
Implementation, creative problem solving support team, straightforward functionality.
Inconvénients :
Training management module is not useful to the way we track training.
Michael
Clunky and painful
Commentaires : There has to be better document control software on the market...
Avantages :
Nothing. This software makes what should be a simple process slow and clumsy.
Inconvénients :
The interface is very slow to update and lacks any coherent UI design. The system often lacks any positive confirmation that a choice has been accepted or that the system is working in the background. We recently moved from v4.2 to v4.4 and although some minor improvements were made to the look of the interface, functionally the software is actually worse.
Réponse de l'équipe de DocXellent
l’année dernière
Michael, thank you for your unbiased comments. We take our customers' feedback very seriously and we're sorry to hear that ENSUR has fallen short of your expectations. We are certain the latency issues you are experiencing could most likely be resolved with help from our technical support team. We would welcome the opportunity to have a call with you to assess the issues you are seeing and help with this situation. Our team may have some suggestions on how best to use features to make the flow of content more seamless. Please contact us anytime at support@docxellent.com to set up a time to chat. Respectfully, Amy Rodrigues, DocXellent
Chris
Alternatives envisagées :
Set up, Train, Implement, Go
Commentaires : One of the best customer support teams we've worked with. Outstanding product and smart updates.
Avantages :
The flexibility to import our existing content and immediately organize it easy access.
Inconvénients :
Super users would like more flexibility with custom reports, forms, and overlays. Routine users wish for better interface on mobile devices.
Alexandra
ensur is STILL the one...
Commentaires : DocXellent's Support team is fantastic - super responsive, pleasant to deal with, helpful and informative; they often try to offer more than one way to solve a problem. DocXellent's monthly newsletter and frequent webinars provide useful insights into features of ensur that we may not currently be using.
Avantages :
We have been using ensur since 2014 - lots of changes over 8 years, but ensur has handled them with ease. Whenever we discuss creating a new process, my go-to is always ensur. Slowly but surely we are transforming our old, paper-based processes to electronic, providing people with better access to the latest document versions, and more accurate tracking of approvals, in an easy-to-use, Part 11 compliant software program.
Inconvénients :
I only wish ensur would be more widely adopted across my entire organization (which has nothing to do with the software and more to do with exponential growth and limited resources).
