Teamwork Desk
Description de Teamwork Desk
Riche en fonctionnalités, Teamwork Desk vous aide à gérer votre communication entrante et chaque cas d'assistance, depuis sa création jusqu'à sa résolution, tout en restant invisible aux clients. Desk est un centre de support complet pour la communication entrante et la création de documents d'aide qui vous permet d'être opérationnel 24h/24 et 7j/7. Mesurez ce qui compte : la satisfaction de votre client, la productivité de votre équipe et vos canaux de trafic. Intégration fluide avec Teamwork Projects et les outils que vous connaissez et aimez déjà.
Qui utilise Teamwork Desk ?
Les entreprises qui ont besoin d'un logiciel de support qui permet de nouer de meilleures relations.
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Teamwork Desk
Alternatives à Teamwork Desk
Avis sur Teamwork Desk
Lee Yin
Easy to use Application with Sleek UI
Commentaires : Able to support day to day functions well, reliable but could improve in generating useful analytics that help motivate agents to perform better.
Avantages :
Teamdesk was designed very nicely with simple UI yet very functional. Has successfully implemented the software with 80% of the workforce using it daily.
Inconvénients :
The ability to export information and flexibility of creating user definable analytics report for management viewing.
Réponse de l'équipe de Teamwork.com
il y a 2 ans
Hi Lee Yin, Thanks for taking the time to leave a review of Teamwork Desk - this type of feedback really helps us improve our products. It's great to hear Teamwork Desk supports your day to day functions! I've noted your comments on analytics and will pass them onto the product team to investigate this further. Have a great day, Karen at Teamwork
charles
Teamwork at SSI
Commentaires : Ticket Management and Project Management -- SSI uses the Project Management every day we switched from BaseCamp which had very good Project Management we have found Teamwork to equal or surpass Basecamp in this aspect -- but switched for the Ticket Management -- We previously had NO Ticket Management -- As a growing Company with 200+ Customers we had to Automate Ticket management to provide the level of support required by Customers
Avantages :
SSI uses the Project Management every day -- but switched for the Ticket Management -- We previously had NO Ticket Management -- As a growing Company with 200+ Customers we had to Automate Ticket management to provide the level of support required by Customers
Inconvénients :
at this time I do not have any negative or issues
Réponse de l'équipe de Teamwork.com
il y a 2 ans
Hi Charles, Thanks for your review of Teamwork Desk. We are delighted you are enjoying our product! Stay in touch with us at support@teamwork.com, if you ever have any issues or need to submit a feature request. Kind regards, Karen at Teamwork
Lucas
Alternatives envisagées :
Too many major issues. Would be perfect otherwise, easy to use, beautiful interface.
Commentaires : The customer service team offer fast and friendly responses. I really hope they sort out the cons, otherwise we will have to go elsewhere.
Avantages :
easy to use, beautiful interface, lots smarts... seemingly does everything you need and more.
Inconvénients :
• No integration between Desk and Teamwork CRM Companies/contacts which is absurd. • If a spammer contacts our desk, a customer/contact is permanently created, issue raised a year ago and not fixed. Our client database is a now mess, it cannot be maintained due to these spam contacts. • No way to archive a customer who has left. If customer is deleted, all ticket history is deleted. • Reports constantly fail to load in dashboard.
David
Alternatives envisagées :
Easily the best support management tool
Commentaires : Great product from a great company, always very quick to reply if you request support from them or need their assistance.
Avantages :
Easy to setup and use, teamwork desk provides the best solution for anyone managing a support desk. You can assigning incoming tickets to agents and agents can gain assistance from colleagues using the notes feature.
Inconvénients :
Some features are only available on the higher costs subscription packages
Réponse de l'équipe de Teamwork.com
il y a 2 ans
Hi David, It's great to hear Teamwork has helped your customer relationships. Stay in touch with us at support@teamwork.com if you ever have any issues or need to submit a feature request. Kind regards, Karen at Teamwork
Ramin
Why Rhino Users Teamwork Desk
Commentaires : We use Teamwork Desk as a means of taking care of our clients and their employees on a daily basis. Whether it is Desktop support related or related to a task inside of an ongoing project, we use this every day!
Avantages :
I have used Teamwork products on and off for over 7 years now. Everytime I come back (frankly because everything else out there is not as good), I am impressed by all the work that has gone into it while I was gone. This time, I came back because we have some large projects and I was migrating away from Saleforce.com. The product simple to set up, it does what we need it to do and it integrates with many of the services we use every day to support our client base. The other thing that I love about Teamwork, in general, is the support. I am in the US on the Pacific coast and Teamwork are in Ireland. Regardless, I am always replied to in a timely manner and the responses I get are not canned (something I hate about other organizations and their attempt to shove support into a dark closet).
Inconvénients :
Missing features would be such things as: * Integration with Ring Central or 8X8 or Mitel hosted VoIP platforms. * Integration with remote access software like, SplashTop (splashtop.com) or LogMeIn. *Two way integration with Teamwork Projects and Teamwork CRM and Teamwork Chat. This little gem would be a game changer as I imagine being able to do data entry about a client in the CRM and have all of their company contacts, and information propagate across all the products so my team does not have to go hunting for information. * Integration with IT Glue (itglue.com). This is quickly becoming an industry standard platform for MSP documentation and it would be great to pull up all the machine data for a client who sends us a ticket from inside the ticket. There are more but this is a good start ;-).
Réponse de l'équipe de Teamwork.com
il y a 2 ans
Hi Ramin, Thanks for taking the time to leave such a detailed review of Teamwork Desk - this type of feedback helps the design team to continuously update and improve our product. Our support team will be delighted with your kind comments - I will make sure to pass them on. This detailed list of suggestions is really useful and I will forward it onto the integration team to investigate these further. Don't forget to stay in touch with us at support@teamwork.com if you ever have any issues or wish to submit a feature request. Have a great day, Karen at Teamwork
