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Teamwork Desk
Description de Teamwork Desk
Riche en fonctionnalités, Teamwork Desk vous aide à gérer votre communication entrante et chaque cas d'assistance, depuis sa création jusqu'à sa résolution, tout en restant invisible aux clients. Desk est un centre de support complet pour la communication entrante et la création de documents d'aide qui vous permet d'être opérationnel 24h/24 et 7j/7. Mesurez ce qui compte : la satisfaction de votre client, la productivité de votre équipe et vos canaux de trafic. Intégration fluide avec Teamwork Projects et les outils que vous connaissez et aimez déjà.
Qui utilise Teamwork Desk ?
Les entreprises qui ont besoin d'un logiciel de support qui permet de nouer de meilleures relations.
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Teamwork Desk
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Avis sur Teamwork Desk
Easy to use Application with Sleek UI
Commentaires : Able to support day to day functions well, reliable but could improve in generating useful analytics that help motivate agents to perform better.
Avantages :
Teamdesk was designed very nicely with simple UI yet very functional. Has successfully implemented the software with 80% of the workforce using it daily.
Inconvénients :
The ability to export information and flexibility of creating user definable analytics report for management viewing.
Réponse de l'équipe de Teamwork.com
il y a 4 ans
Hi Lee Yin, Thanks for taking the time to leave a review of Teamwork Desk - this type of feedback really helps us improve our products. It's great to hear Teamwork Desk supports your day to day functions! I've noted your comments on analytics and will pass them onto the product team to investigate this further. Have a great day, Karen at Teamwork
Alternatives envisagées précédemment :
A clean and easy to use system that is easy to climb into and very quickly get cozy
Commentaires : It has been a real pleasure to use this platform to ticket management. It has really helped us to stay on top of things and handle tickets effectively as a team.
Avantages :
It is very simple to get used to. The interface is clean and simple and it is not layered with too many dashboards that would make it intimidating to use.
Inconvénients :
Variables can only be inserted from canned responses. It would be nice if we could add variables into our tickets as we type them, perhaps with a keyboard shortcut.
Réponse de l'équipe de Teamwork.com
il y a 4 ans
Hi Lester, We really appreciate your feedback! Our design team will be delighted that you are enjoying Teamwork's interface. I've submitted your feature request to the product team - they like a challenge! Have a nice day, Karen at Teamwork
Its pretty good..... but needs more features!
Commentaires : * Could use a more customizable Gantt chart options (not show weekends, calculate hours of a project by working hours in a day) * There is a security flaw on the mobile app that allows my client to see internal private messages not intended for him to see, from his notification bar on his iPhone. TW claims this is not possible, but it keeps happening. * Would like to be able to embed text into a new task to encourage people who open a new task to fill out all the required fields. This was any time they create the new task its there. * The tagging system should be project specific.
Avantages :
its relatively easy to use
Inconvénients :
Mobile app is slow and hard to navigate
Réponse de l'équipe de Teamwork.com
il y a 7 ans
Hi Sarah, Thanks so much for the great review. It looks like you're talking about Teamwork Projects instead of Teamwork Desk but that's ok :). We really appreciate you taking the time to give us your feedback. We're delighted to hear that you've had a positive experience with the product. I've passed on your feedback to the team for their consideration. Can you double check the permissions on your external clients and ensure they do not have access to messages or projects which you don't want them to see. You can do this from the People section in your menu tab. If your still seeing problems can you send us an example to support@teamwork.com and we'll look into it right away. Tags are customizable so that they will benefit all of our users. You can use priorities for more specific needs. Hope this helps. If you have more suggestions on how we can improve this, we'd love to hear it just shoot us a message to support@teamwork.com. Best regards, Therese
Great tie-in to Teamwork Project Management
Commentaires : Overall it's been effective and easy to use.
Avantages :
The ease of assignment to team members and the ability to create tasks in Teamwork (Project Management) directly from the ticket (email) are my top two features. Spam control is ok but could use some work - emails that are obviously spam make it into the mailbox but mostly can be control with the whitelist/blacklist control setting. The ability to add notes and notify a team member is also great and can be done without assigning the ticket to someone.
Inconvénients :
Does not always bring in forwarded messages from clients. I've had to have them forward to my Gmail account in order to get it. It would also be nice to be able to add all team members up to a certain number with our package instead of paying per person.
Réponse de l'équipe de Teamwork.com
il y a 4 ans
Hi Debbie, Thanks for your review of Teamwork Desk! We really appreciate the positive feedback. Please don't hesitate to contact us on support@teamwork.com if you require assistance with this messaging issue Many thanks Karen at Teamwork
Time Saver
Commentaires : We are absolutely in love with this platform, we have used several other platforms in the past and Teamwork have made our work easier, creating projects, communicating with customers and organizing our task through the day
Avantages :
Features Integration the ability to communicate with customers in the outside and team in the inside with the same platform.
Inconvénients :
Storage options, very limited and the upgrade options are too pricey.
Réponse de l'équipe de Teamwork.com
il y a 4 ans
Hi Marielle, Thank you so much for the nice review. We are delighted to see a 10/10 score, a big win for us at Teamwork. I will pass your feedback about the limited storage space and upgrade pricing onto the product team. Kind Regards, Teamwork
