Pour qui ?
Toute entreprise cherchant à moderniser sa réception, avec comme souci principal la satisfaction des visiteurs et la sécurité.
Notes moyennes285 avis
- Note globale 5 / 5
- Facilité d'utilisation 5 / 5
- Service client 5 / 5
- Fonctionnalités 4.5 / 5
- Rapport qualité-prix 4.5 / 5
Informations sur le produit
- À partir de 99,00 $US/mois
- Version gratuite Oui
- Version d'essai gratuite Oui
Cloud, SaaS, web
Mobile (iOS natif)
Mobile (Android natif)
Formation en ligne en direct
Support en horaire de bureau
Informations sur l'éditeur
- Fondé en 2013
En savoir plus sur Envoy Visitors
Utilisé par des entreprises comme Box, Pandora et Yelp, Envoy est un produit d'enregistrement des visites qui modifie la façon dont les visiteurs sont accueillis dans de nombreuses entreprises du monde entier. Les entreprises modernes se débarrassent des méthodes d'enregistrement papier et utilisent Envoy pour fournir une expérience simple et rapide sur iPad. Envoy automatise l'impression de badges, les notifications d'hôte et les accords juridiques pour une visite plus sécurisée et plus agréable. Envoy a fourni ses services à plus de 14 millions de visiteurs dans 62 pays différents. Lisez l'étude de cas pour savoir pourquoi POPSUGAR aime Envoy.
Envoy Visitors - Fonctionnalités
- Entrée en libre-service
- Gestion des badges
- Gestion des documents
- Gestion des inscriptions
- Liste de suivi
- Scan de cartes d'identité
- Suivi des visiteurs
- Certifié CASS
- Designer graphique de courrier
- Gestion des doublons
- Gestion des tâches
- Lecture de codes-barres
- Prise en charge intelligente du courrier
- Saisie de signature
- Suivi des packages
- Tri préalable certifié PAVE
- Collecte de données
- Files d'attente d'alarme multiples
- Gestion des clients
- Gestion des enquêtes
- Gestion des incidents
- Gestion des événements
- Suivi des points de contrôle
Avis les plus utiles sur Envoy Visitors
Publié le 21/12/2018
Envoy is the best solution for managing visitors on multiple floors and managing package delivery.
Commentaires: It really is a simple solution for front desk communication, it cuts down on the panic when a VIP arrives and you need to locate their contact. Staff really appreciate getting the instant message with a photo of the visitor. Signing in is as easy as 123, first name and last name and an e-mail. Also responding to a notification is literally a one-click deal. It really cuts down on the build up of packages at front desk. It is simple and it is a great tool for the front of house operations.
Avantages: Having tried out various solutions over the past 5 years. It is obvious that Envoy is the best solution for managing visitors on multiple floors and managing packages. It is convenient to set up the iPad app, users appreciate getting notifications when Interview candidates arrive at the front desk, they can get a notification message by E-mail or Text message and Slack instant message. Also when packages arrive for employees, they also get a photo of the package label sent to them, this is great for locating priority packages, once collected the user just clicks on a button to mark it as picked up.
Inconvénients: Our location uses Apple iOS iPad minis with 8 inch screens, the app is certainly a stable build for iOS devices. However the few brief moments when I decided to use Envoy on a Android smart phone I did experience several crashes. That was annoying but I believe these bugs may have been addressed in a more recent build. For now we decided to only use the iPads as they seem to do the trick.
Publié le 26/02/2019
Visitors are Wow'ed
Avantages: I must say, that for a small business / office, we have wowed clients and visitors from multi-nationals whenever they arrive at the receptionist area and sign-in via the iPad terminal using Envoy. Back track a little, one of my favorites features is the ability to pre-register your visitors. This, depends on the setup of your IT, sends an email and calendar invite to your visitor. This email can include map to the office, some reminders (like dress code, parking), and this makes their sign-in a breeze upon arrival at the reception, they just say their names, and they're in the fast lane. Analytics. Yes, I'm a fan of numbers and figures, and Envoy gives us a quick data analytics dashboard to see how many visitors came per month/year, who has the most visitors, deliveries, etc. The data helps our planning for Building management (e.g., add new Envoy terminal, extend the security/reception area, promote pre-registration). It's just a beauty to use. And accessible via web from anywhere, and via a mobile app (passport as well).
Inconvénients: If your office has multiple entrance/exit points, note that Envoy will treat it as having multiple locations, hence additional payment. Well, technically it's just the same office. But you can just create a sign-in field to indicate which entrance/exit they are in (just so you get to distinguish it when crunching the visitor data).
Publié le 28/06/2018
Our visitors are very impressed!
Commentaires: Your visitors will love using the iPad app to register (much impressive than the usual pen/paper, or receptionist doing all the typing). Notifications are very useful to let you know when a visitor has arrived. Pre-registration sends them an email which can be customized to include map directions, SOP's in the office, etc. All logs are easily downloadable for numbers and data analytics (This is good for office planning).
Avantages: The iPad app is very user-friendly. Just a few taps, and we get to capture important visitor info (including photo). It gives the front desk a wow factor. The notifications is the feature most appreciated by our company, since they get notified in real time via email/sms/slack upon visitor registration of their guests. The pre-registration of visitors makes the visitor experience more pleasant. They receive an email/calendar invite about their appointment (which is customizable). Envoy also provides basic analytics dashboard to quickly view how many visitors there are/have been, and which persons/places are most visited. The visitor log is easy to extract as .csv for further data analytics.
Inconvénients: There is no provision to use Android devices instead of an iPad. Currently, it's not possible to select multiple hosts (persons to visit/destination).
Publié le 08/03/2018
As a long time receptionist I find this software to be an invaluable time saver.
Commentaires: The stress of having multiple visitors, delivery vendors, ringing telephones and employees at reception with questions all at the same time was lessened, it didn't disappear; it just took one thing off the multi-tasking plate required to do the job well. I was able to quickly see at a glance what visitors were in the building. Following up with employees to collect their visitors was easier.
Avantages: Having been a Corporate Receptionist at other companies I have found this product to make the task of registering visitors unbelievably helpful. Visitors enter their own name into a system which then prints the badge and automatically notifies the employees. No more complaints about having misspelled a name or not notified an employee. We also use the photo function which makes it very easy for our employees to identify their visitor when collecting them from reception. Our clients are also impressed with our high tech sign in process.
Inconvénients: The software itself leaves little to be desired. It has been well thought out. Our issues have been with employees not receiving the notification emails in their inbox. The junk filter on email software will place the email in junk or spam folder. Clearly explaining this issue to employees would save some frustration.
Publié le 26/03/2019
Never Miss a Guest w/Evvoy
Commentaires: Love it! It's like having your front desk on autopilot!
Avantages: Envoy is incredibly useful for being alerted when someone arrives. We use it in the office at an unattended front desk. The interface is obvious, easy to use, no wondering what to do next. I also like that it takes a photo of the guest and prints a badge all before the visitor engages with the person they are here to meet. It required wifi and electricity, but other than that it's compact, standard tablet size, and reliable. I've never had a breakdown. Envoy pings the person waiting on the visitor automatically when they sign in to Envoy through our chat client. No need to physically go and get the person. Envoy allows for multiple people to be on an alert in case it's multiple people in the meeting or if you need someone to act as a backup in case something's come up with the person they are here to meet.
Inconvénients: Sometimes the height of the Envoy is lower than the person making for difficulty with taking the photo. We ordered a stand but it was flimsy and we had to return it.