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Debt Collection Agencies, process servers, repossession and field agents

Notes moyennes

16 avis
  • Note globale 4.5 / 5
  • Facilité d'utilisation 4.5 / 5
  • Service client 4.5 / 5
  • Fonctionnalités 4.5 / 5
  • Rapport qualité-prix 5 / 5

Informations sur le produit

  • À partir de 210,00 $US/mois
  • Version gratuite Non
  • Version d'essai gratuite Oui
  • Déploiement Cloud, SaaS, web
  • Formation Formation présentielle
    Formation en ligne en direct
    Webinaires
    Documentation
  • Ressources d'aide Support en horaire de bureau

Informations sur l'éditeur

  • DebtCol
  • http://www.debtcol.com.au
  • Fondé en 1999

En savoir plus sur DebtCol

DebtCol helps Collection Agents and Law Firms to collect debt faster. The whole debt collection process including litigation, repossessions, process serving, field investigation and online database searching is covered in a single application that has been proven to be successful and is used daily by more than 1800 users. 18 years of listening to feedback has ensured that the software is practical and easy to use by anyone. Faster collection means better service a huge competitive advantage.

DebtCol - Fonctionnalités

  • Automate d'appel
  • Avis automatisés
  • Collectes internes
  • Gestion de la conformité
  • Gestion des agences
  • Gestion des clients
  • Gestion des commissions
  • Gestion des contacts
  • Gestion des transactions
  • Planification des rappels
  • Plans de paiement
  • Rapports de bureau de crédit

Avis les plus utiles sur DebtCol

Experience has been good.

Publié le 09/01/2018
Paul M.
Director
Services financiers, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Ease of use, ability to access all parts of the software anywhere anytime and the price.

Avantages: Ease of access,-I can access it on Mobile, Tablet, Laptop and home pc. I have accessed it while on holidays overseas and even completed a monthend rollover while there. Simple interface- Windows friendly interface makes it easy to navigate to what i want and great service to support it- In 6 years have always been responded too withing 10 minutes of any issue and have never been left waiting.

Inconvénients: I only have one small bug bear and it is when you go it to Case Manager and although you can see the My Lists tab it will go straight to Case file. I would rather the system stopped at the main pain and allowed you to make the choice than waiting for it to load case file and then requesting the the My List Tab.

Réponse de l'éditeur

envoyé par DebtCol le 10/01/2018

Thanks for your review Paul. We're delighted you are happy with the product. In the cons you stated you wanted the system to default to the My Lists page. This is just a user profile setting, which we have changed for you this morning. Once again, many thanks for your time to provide us with a review.

Easy to operate

Publié le 09/01/2018
Richard A.
CEO
Services financiers, 2-10 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Since getting this system I have a better functioning operation and I have more time on my hands from not having to have manual and additional systems. Now it's all integrated

Avantages: Allows me to keep on top of the financial situation at all times. All emails per the particular debtor are all in that debtor's file. Being able to add notes is a plus as well. The diary system for payments is easy to use too. But what is good - is that I can go anywhere in the world and it's all right there. It is equivalent to taking all your files with you on the trip. Anyway, I love the system.

Inconvénients: End of month is all too easy. It use to take me all day to do the statements and MYOB ledgers previously. Now, all I do is just push the button and it's all done. All clients have their statement and invoices. I still prefer to manually EFT the funds to their respective accounts - but that's my choice.

Réponse de l'éditeur

envoyé par DebtCol le 10/01/2018

Richard, thank you for taking the time to provide your review of the DebtCol product. It is really appreciated and we're glad to hear you are happy. Many thanks once again.

Excellent Debt Collection Software

Publié le 01/10/2018
Debbie H.
Director
Services financiers, 2-10 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: DebtCol is what we need for our agency to operate in a professional manner. All the information needed, for us to assist our Clients, in the recovery of overdue accounts, is quick & easy to access. The staff have always been very pleasant & helpful to deal with. Any questions/concerns, have always been dealt with in a very quick time. We have never been "held up", so we can deliver top service to our Clients.

Avantages: First of all, the staff of DebtCol have always been VERY helpful & patient. When 3D Collections first starting using DebtCol, the service and training we received was excellent. We could not fault them at all.

Inconvénients: I cannot fault DebtCol at all. It gives us all that we need to operate our business.

Réponse de l'éditeur

envoyé par DebtCol le 03/10/2018

Debbie,

Thank you so much for providing your feedback to us. I am thrilled to hear the team have looked after you so well. This is something we pride ourselves on, so it's nice to hear it mentioned. Most importantly, the software is providing you the benefits you expect to run your business. Look out for the next release which is due out shortly; we have a lot of new and exciting features that I'm sure you'll love.

All the best
Sandy Barrett

The best collection system i have used.

Publié le 09/01/2018
Shannon D.
Director
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix

Commentaires: Starting a new collection agency this software allowed me to grow as i needed and was so easy to use took a huge worry away.

Avantages: Easy to use, and easy to teach new staff. I like how easy it is to jump between debtors screen and client managment

Inconvénients: can be difficult and time consuming to generate reports as they have to be made they are not pre programmed.

Réponse de l'éditeur

envoyé par DebtCol le 11/01/2018

Shannon, thank you for taking the time out of your day to provide this review. DebtCol does come with 100+ pre-defined reports, so let's get together to work out what your specific reporting needs are so they can be addressed. Once again, thank you for your review of our product.

Regards
Sandy Barrett
Managing Director

Easy to use and customer service second to none

Publié le 05/05/2017
Chris H.
Managing Director
Services financiers, 2-10 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Increased productivity

Avantages: The DebCol package is so rich in features that it is possible to run an entire debt/legal recovery operation solely using this software package. It is very customizable and focuses heavily on streamlining tasks which are very labour intensive. This allows team members to focus valuable time on other areas to improve productivity.

Inconvénients: The software has a small learning curve, however, once you're familiar with such things as layouts and command prompt, everything is fairly straightforward. Cosmetically the system is ready to be updated, however I understand this is on the way.

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