par PDCflow4.6 / 5 55 avis Écrivez votre avis !
Pour qui ?
Accounts Receivable businesses and departments that want to streamline eSignature, document presentment, payment acceptance and compliance in one user-friendly application.
Notes moyennes55 avis
- Note globale 4.6 / 5
- Facilité d'utilisation 4.6 / 5
- Service client 4.8 / 5
- Fonctionnalités 4.6 / 5
- Rapport qualité-prix 4.6 / 5
Informations sur le produit
- Version gratuite Non
- Version d'essai gratuite Non
Cloud, SaaS, web
Formation en ligne en direct
Support en horaire de bureau
Informations sur l'éditeur
- Fondé en 2003
En savoir plus sur PDCflow
PDCflow's Payment Hub offers a single platform for Accounts Receivable teams to quickly send an invoice, collect a credit, debit or ACH payment and obtain a signature in one simple and secure workflow. The software offers text, email, chat and IVR payment channels, a customizable online payment portal and robust reporting ideal for debt collection agencies, medical billing companies, hospitals and healthcare organizations. Quickly set up custom workflows to meet your A/R needs.
PDCflow - Fonctionnalités
- Facturation récurrente
- Gestion des collectes
- Grand livre comptes clients
- Paiements partiels
- Relevés clients
- Suivi de l'évolution des factures impayées
- Traitement des chèques
- Traitement des paiements ACH
- Traitement des paiements en ligne
- Traitement des trop-perçus
- Analyse de documents
- Modèles personnalisables
- Piste d'audit
- Rappels automatiques
- Signature de plusieurs parties
- Signature mobile
- Suivi de la progression des tâches
- Compatible avec le bitcoin
- Facturation récurrente
- Gestion des cartes cadeaux
- Impression de reçus
- Paiements en ligne
- Paiements mobiles
- Payment Processing Services Integration
- Prise en charge des cartes de crédit
- Saisie de signature
- Transactions ACH
- Transactions aux points de vente
Avis les plus utiles sur PDCflow
Publié le 23/08/2019
Avantages: I like the use and the ease of this software! It is very easy to explain how to use to other users as well. In a digital world, it's great to have the option of emailing receipts or payment plans to patients. I like the alert that comes up that there has already been a payment on a patient account. The automatic payment plans are really nice too, for the patient to see how long it is going to take for them to pay something off, it works for the patients schedule, can start and stop a schedule at anytime and makes it affordable for patients to pay. We have a link on our website, which has been awesome!
Inconvénients: I would like it to talk to our EMR system. It is not a big deal that we have to manually post payments, but it would be nice.
Réponse de l'éditeur
envoyé par PDCflow le 26/08/2019
We strive to make our products user-friendly and convenient. Thanks for letting us know how we're doing.
Publié le 19/08/2018
Efficient and easy platform for accepting online payments
Avantages: PDCflow is a great platform for payment processing and digital signature solutions that every business need. The best feature of PDCflow is integration ability. It is compatible with most merchant services providers. It can also be integrated with other new created platforms thanks to application programming interface. It makes PDCflow unique platform with unlimited opportunities. PDCflow have bunch of other cool features. If online payment is not possible for customers, businesses can accept payments over the telephone too. It increases customer satisfaction and business revenue. Payment recurrence is also useful feature which saves time and money. PDCflow is cloud based payment and digital signature application which makes it possible to make payment and collect signature from a mobile device. Overall I recommend PDCflow if you want to be successful in ecommerce world.
Inconvénients: My only concern is monthly fees. It can be high if you have less products to sell and ofcourse you will get less revenue. But if your business is doing good enough then PDCflow is absolutely for you. Newbies don’t give up so early because PDCflow gives you a great opportunity by offering one month trial period.
Publié le 17/02/2017
Commentaires: Customer service are hands down some of the most awesome customer service reps ive worked with. they never make me feel dumb or slow because I (and we as in CCC) stay behind the times talking in terms of the tech world. I appreciate a business of your size working with a company of our size. I know a lot of companies wouldn't fool with us. I love your product and I'm the primary user of it. as long as things keep going as smoothly we will be staying with your company. FYI any telemarketers have to get through me to get to the representative and since I'm so very happy with your service....that almost never happens in regards to credit card software. thanks again for all you
Avantages: easy to use, even those who aren't high tech users can master this with very little trouble
Inconvénients: honestly my only problem is not being able to tab from my customer id to the username field. I swear that's my only problem now since you all fixed the number disappearing on the retry field on declined transactions.
Publié le 06/05/2016
We use it
There are a lot of features that we didn't know anything about. There is not a lot of customer education for new or existing features or products offered, particularly when there is no charge for additional options.
Con: The exception report skips days and we miss batches until they're actually deposited, then we can go find them. This has been a persistent problem for months that we can't seem to get fixed.
Con: The search process doesn't always bring the results it should. If searching by a name, the name should come up and it doesn't always. The date range or specific date doesn't always yield all the results either. Pro: Lots of customer-friendly features, but they could use some updating.
Pro: System is fairly reliable. When it has gone down it's come back up quickly.
Réponse de l'éditeur
envoyé par PDCflow le 10/05/2016
Thank you for your review. We appreciate your feedback and value ACC's long relationship with us. We are always striving to improve our communications and relationships with our clients, so we have recently implemented a quarterly newsletter, sent to all clients in April. The newsletter featured the latest PDCflow updates and information on our Online Help Center, https://support.pdcflow.com, which does provide Video Tutorials on products/features, along with step by step How to Articles. Please be sure to whitelist pdcflow.com in your email filters, so that you do not miss any of these important updates and it should also permit delivery of your Exception Reports.
You also have the ability to pull an exception report from within your PDCflow account. We will reach out to you with the links to the how to articles.
Free online training and refreshers for established clients are always available upon request.
Customer Success will reach out to you to see if we can assist further.
Publié le 17/08/2019
PDCFlow User Admin
Commentaires: So far the software has offered an online portal which the hospital has customized to it's preference to allow patients know they are making secure payments to the hospital. Customer Support has been excellent and any issues are addressed in a timely fashion. The software is user-friendly.
Avantages: Ability for patients to manage payments online and the Business Office getting notification when payments are made.
Inconvénients: Limited reporting options for users assigned "Cashier" functions.
Réponse de l'éditeur
envoyé par PDCflow le 27/08/2019
Thanks for your feedback! Happy to hear our Customer Success staff is meeting your needs.