CAKE Point of Sale

CAKE Point of Sale

par CAKE from Sysco

Qui utilise CAKE Point of Sale ?

L'éditeur propose un système conçu pour les services de restauration rapide et les restaurants qui recherchent des solutions aussi efficaces qu'eux.

Description de CAKE Point of Sale

CAKE, de Sysco, a conçu son système de caisse pour répondre aux exigences du secteur de la restauration traditionnelle et rapide. Un système simple, intuitif et économique.

Gérez facilement les heures de pointe de votre service de restauration rapide avec des OrderPads qui contrôlent le flux de trafic et un affichage permettant aux clients de payer, de laisser un pourboire et de signer sur leurs propres écrans. Optimisez votre système de caisse de restaurant avec des profils clients riches et des mises à jour automatiques de l'occupation des tables. CAKE POS permet aux restaurants d'en faire plus jour après jour.

Informations sur CAKE Point of Sale

CAKE from Sysco

http://www.trycake.com/

Fondé en 2011

Prix de CAKE Point of Sale

CAKE Point of Sale n'est pas disponible en version gratuite et ne propose pas d'essai gratuit. La version payante de CAKE Point of Sale est disponible à partir de 69,00 $US/mois.

À partir de

69,00 $US/mois

Version gratuite

Non

Essai gratuit

Non

Déploiement

Cloud, SaaS, web

Mobile (iOS natif)

Formation

Formation présentielle

Formation en ligne en direct

Webinaires

Documentation

Ressources d'aide

Service de support permanent (réponse directe)

Support en horaire de bureau

En ligne

CAKE Point of Sale - Fonctionnalités

Logiciels de caisse
Caisse pour détaillant
Caisse pour restaurants
Carte de fidélité
Emplacements multiples
Gestion des cartes cadeaux
Gestion des commissions
Gestion des remises
Gestion des retours
Intégration e-commerce
Lecture de codes-barres
Profils de compte client
Signature électronique
Carte de fidélité
Gestion des cartes cadeaux
Gestion des conseils
Gestion des employés
Gestion des stocks
Gestion des tiroirs-caisses
Partage de l'addition
Vérifications distinctes
Accès mobile
Carte de fidélité
Commande en ligne
Gestion de table
Gestion des cartes cadeaux
Gestion des conseils
Gestion des livraisons
Gestion des stocks
Partage de l'addition
Rapports et analyses
Vérifications distinctes

Avis sur CAKE Point of Sale

Afficher 5 avis sur 323

Note globale
4,6/5
Facilité d'utilisation
4,7/5
Service client
4,6/5
Fonctionnalités
4,4/5
Rapport qualité-prix
4,6/5
Allison S.
CEO
Restaurants, 13-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 08/06/2020

"Review of CAKE "

Commentaires: I enjoy that there is 24/7 customer support with any issues. (love the new text feature)

Avantages: I like that I can access it anywhere remotely to make changes, add menu items, and view sales.

Inconvénients: I don't like the new update. I feel the original version is easier to use.

  • Provenance de l'utilisateur 
  • Publié le 08/06/2020
Tammy C.
Owner
Produits alimentaires, 13-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 30/04/2020

"CAKE, WOW!!!!!!"

Commentaires: 24/7 Friendly, Supportive and Caring CAKE team member answer the phone ready to help! As a brand new business owner this is what we needed from day one of choosing CAKE to even now 18 months of being in business. I am never made to feel like my question is dumb or my confusion is stupid. The team member works with me until my issue is resolved or they offer to get additional clarification or help for me if needed. If you ever want to call me I will be happy to go into further detail as to how we could not have made a better decision for THE COFFEE SHOP, [SENSITIVE CONTENT HIDDEN]

Avantages: When starting our coffee shop we knew we needed a POS. We did not know where to start. Once CAKE came to our attention is was hard to look anywhere else. The help from understand our need as newbie's to walking us through every step of set up was fantastic. What I like most about the software would take too many words.

Inconvénients: There is not much I do not like about the CAKE software. If I had to choose a "least" favorite issue it would be that I wish the "Busy Hour" report was available on Universal Admin with a date range option. Also I wish Dashboard had a changeable date range option.

  • Provenance de l'utilisateur 
  • Publié le 30/04/2020
Barry M.
Owner / Operator
Produits alimentaires, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 08/05/2020

"Hard to beat, I've used several systems."

Commentaires: Everyone that touches it learns it almost instantly. Programming it is almost as easy too.

Avantages: Simple and covers all the bases. Cake has actually impressed customers! How often does a customer look at a cash register and think it's cool? Well, cake has, especially 4 years ago before everyone had an iPad. But we still get comments.

Inconvénients: Can't put my logo on the receipts, would love to be able to shop for my own credit processing. I know that's not going to happen. But my logo on a receipt should be able to.

  • Provenance de l'utilisateur 
  • Publié le 08/05/2020
Dennis H.
CO-Owner
Temps d'utilisation du produit: plus d'un an
  • Note globale
    1/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    1/5
  • Support client
    3/5
  • Rapport qualité-prix
    1/5
  • Probabilité de recommander le produit
    0/10
  • Provenance de l'utilisateur 
  • Publié le 28/08/2017

"Not ready for Prime Time. Crashes when you need it most."

Commentaires: I can't think of anything this POS does better than the one we replaced. If it wouldn't crash all the time, we could benefit from not having the servers leave the floor to put orders in and run credit cards, but since they are constantly crashing, we don't have that benefit.

Avantages: Easy to use interface.
Order Pads should allow servers to spend more time on the floor
Inexpensive POS System.

Inconvénients: It doesn't work when we need it to. We've been trying to get the issues resolved via Cake Support and Sysco Management for more than 8 months. It isn't getting any better. As soon as the dining room gets busy the Order Pad Apps crashes. All of our servers need to have paper and pencil ready at all times to complete their orders and stand in line at the terminal to enter them every rush. It seldom happens when we are slow. Orders get lost during entry causing double work to recover the in flight order, after printing in the kitchen causing them not to be charged on the customer's bill, and customer credit cards have been double billed as a result of Order Pad disconnects. We are spending hours with Cake Support that we should be spending working our business. We have to keep 1 person available to capture trouble shooting information for Cake Support during our rushes when (not if) the Order Pads go down. Cake Support is always busy, but will eventually call back. When they do, they aren't very knowledgeable with troubleshooting, they don't seem to be trained to go any deeper than the Cake University screens. The cheap price of the Cake system has become a huge expense in manpower and wasted time in our restaurant.

Réponse de l'éditeur

envoyé par CAKE from Sysco le 11/01/2018

Your CAKE hardware is definitely not performing as designed. Our Customer Success Team has reached out to resolve your issue. Thank you for the honest feedback, we'll use it to create better products and support in the future.

  • Provenance de l'utilisateur 
  • Publié le 28/08/2017
Kristin S.
Owner/Executive Chef
Restaurants, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 28/04/2020

"Value, Function, and Top Notch Customer Service"

Commentaires: We were so thankful at how easy it was to activate online ordering. Our customers feel confident providing their credit card information through a secure system, and we love that we can remove items from the online system from our POS when we run out of a certain special. We appreciate the way the user dashboard online is simple to navigate and provides a clean pie-chart or graph style analysis of our sales, popular items, labor vs. income, etc. Those graphic visuals are invaluable when we are quickly checking in during a busy shift to see where our numbers are. We have a wide range of literacy comfort levels at our restaurant and we feel like our employees are all able to navigate the system easily and effectively. We think that is important from an accessibility standpoint.

Avantages: We switched to CAKE from another POS system in 2016, after being in operation for 1.5 years. We have been impressed with the way CAKE constantly tries to provide new features. As a farm-to-table quick-service restaurant, our menu changes weekly and we find it simple and straightforward to make updates each week. Due to COVID-19, we recently activated the online ordering and we believe it has saved our business. We were able to activate and integrate it quickly and we love the reporting capabilities the system gives us. Our customer service has been top notch--from our sysco rep to our CAKE customer support manager, we have received a quick response to any question we've had. We feel very comfortable requesting new features and integrations based on our needs and we feel like they really listen to us and try to incorporate our ideas quickly and simply. We did not have this level of customer support with our previous POS system and we really value being able to get a live person on the phone quickly and easily when we have an issue. We love the intuitive, easy-to-read sales analysis reports and use them each week with our management team to evaluate our menu items and determine our next round of specials. We really like that we can make menu edits both on the POS and with the online platform---hoping for a mobile app next for very quick and simple edits!

Inconvénients: We first purchased in Spring 2016. The software felt a little sluggish and honestly, we were not sure if it would easily keep up with our pace. But we have been very impressed with CAKE's constant evaluation and roll-out of new features and integrations--they haven't missed a beat! We don't use all the features yet, but because of the recent success with our online activation, we are now considering two more apps. I would prefer a tiered/capped monthly pricing system depending on how many apps/additional software platforms we integrate (like accounting, customer management, 3rd party delivery apps, etc)--rather than installing each a-la carte, but hopefully that will be an option in the future. The additional monthly fee per app has made us hesitant to try new ones. We would also like to have more control over the look and feel of the online ordering page--functionally it meets our needs, but would love to integrate it into our own website and select the background color, text color, etc, to make it feel like a seamless integration rather than making our customers feel like they are "leaving" our site to go to another. There are some features/edits that are only available from the POS system (not menu items, but system preferences/settings categories) In the future, I hope they make those features editable from the online access platform as well, because sometimes I want the flexibility of making certain adjustments from home on my computer during off-hours.

Réponse de l'éditeur

envoyé par CAKE from Sysco le 29/04/2020

Thank you Kristin for the detailed review about your experience with CAKE Point of Sale and being a customer since 2016! We're excited to hear that you've had such a great experience so far and we'll definitely forward your suggestions to our product team.

  • Provenance de l'utilisateur 
  • Publié le 28/04/2020