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Description de Hapana

OneFitStop est le logiciel de choix pour les entraîneurs personnels en automatisant les opérations commerciales, en augmentant les revenus et en entretenant les relations avec les clients. Ce logiciel est approuvé par les propriétaires d'entreprise dans le monde entier pour gérer, automatiser et développer leurs activités de fitness grâce à la planification, la réservation en ligne, l'autofacturation, les paiements automatiques, la gestion des membres, les points de vente, les outils de reporting, la réservation de ressources, le suivi de la condition physique et l'accès à un réseau d'applications mobiles des entreprises.

Qui utilise Hapana ?

Les opérations commerciales des salles de fitness de type boutique et grandes entreprises qui nécessitent une planification détaillée, la facilitation des paiements, la gestion des membres, la gestion du personnel, le suivi de la condition physique ainsi que des analytiques et un reporting approfondis.

Hapana Logiciel - 1
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Hapana Logiciel - 5

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Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur Hapana

Note moyenne

Note globale
4,2
Facilité d'utilisation
4,1
Service client
4,2
Fonctionnalités
4,0
Rapport qualité-prix
4,2

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
66%
4
18%
2
2%
1
14%
Chris
Director (Australie)
Santé, bien-être et fitness, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Extremely Satisfied

5,0 il y a 2 mois Nouveau

Avantages :

As a gym owner who's implemented One Hapana into our daily operations, I couldn't be more pleased with the impact it's had on our business. The platform is a game-changer, streamlining client management, scheduling, and financials—all in one user-friendly interface. Its features have significantly reduced administrative workload, allowing us to focus more on client interaction and service quality. The integration capabilities with other fitness apps and wearables have also enhanced our ability to provide personalized fitness plans. Overall, Hapana has not only improved our operational efficiency but also elevated our client satisfaction. Highly recommend it to any fitness business looking to upgrade their management system.

Inconvénients :

While Hapana has been a fantastic tool for our gym, a few cons are worth mentioning. The initial setup and customization can be time-consuming, requiring a significant upfront investment of time to tailor the platform to specific business needs. Additionally, for those less tech-savvy, there might be a slight learning curve. Lastly, while the integration with other apps is generally strong, there are a few key fitness and wellness apps that it doesn't yet support, which can limit the comprehensiveness of client data. Despite these points, the overall value and efficiency gained still make it a top choice for us.

Réponse de l'équipe de Hapana

il y a 4 semaines

Thank you Chris for such a detailed and thoughtful review, we really appreciate the feedback. We will definitely take on your constructive comments regarding our integrations and initial set up and hopefully get this streamlined further in the future.

Kelly
Owner and Master Teacher Trainer (É.-U.)
Santé, bien-être et fitness, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Hapana meets a complicated business model and nails it.

5,0 le mois dernier Nouveau

Commentaires : My overall experience has been great. I came from Mindbody and have researched a number of other scheduling platforms. There has not been am issue Hapana won't tackle and I have had amazing response to any concerns I have had. My clients experience is even more important to me and they love the app and the website integration.

Avantages :

The custom app for client side interaction, my personal customer service rep, the growth in features over the past few years, the ability to accommodate my complicated pay structure, multiple studios and new WIX platform integration for a seamless client experience.

Inconvénients :

I would like to have one place to enter a new teacher, class type, client, promotion, etc and then be able to associate that new teacher etc with the studio locations they will be working from - rather than having to enter that new teacher at all three locations. Also, everyone is paying with Apple Pay and we cannot accept it. This is becoming a bigger issue in my area. We would also prefer to have an in studio CC swiper to save so much time inputting card info at the front desk.

Réponse de l'équipe de Hapana

il y a 4 semaines

Thank you for your review Kelly, its so great to hear how much you enjoy using Hapana and how we have supported the success of your studio. We will definitely pass on your feedback on our payments through the software as we know this is such an important part of daily runnings.

Trent
Owner (Australie)
Santé, bien-être et fitness, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Outrageous Sales Tactics - With No Service

1,0 il y a 3 mois

Commentaires : Steer clear, much better options out there.

Avantages :

Nothing, what's the point of making a product that you doesn't work as intended?

Inconvénients :

They paint the picture of a dream studio when signing onto their Grow & Core network, all these shiny slides and excitement about the ease of product use. I couldn't be more unhappy from working with them, it takes 7 - 10 days to get any response from their support team. Their products are inferior to almost everything else on the market, difficult to use, slow & doesn't allow to open new tabs seamlessly. I wont be sticking around with these guys much longer, I feel mislead and lied to and cant believe a company this big can be so bad at offering management software. Not a single person ever call you outside of trying to sell you something. You cant find any customer support numbers anywhere because they probably don't exist.

Mikaela
Co-Owner and Director (R.-U.)
Santé, bien-être et fitness, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Hapana wasn't the first software we used but it will be the last!

5,0 il y a 2 mois

Avantages :

- The wide variety of products allows us to keep all of our operations in one place! - The people! All Hapana Staff interactions we have had over the last 4 years have been enjoyable. You can tell the staff enjoy working for Hapana. - When we started with Hapana the company was very new and as such had a lot of features we wanted but were not available at the time. The team have been very good at taking feedback and ideas onboard to continually improve the offering available.

Inconvénients :

We would love to see more communication around new feature releases. This year we have noticed more and more knowledge base articles being released which is great but would love to receive these in our inbox so we don't miss any.

Réponse de l'équipe de Hapana

il y a 2 mois

Thanks for your review Mikaela! We will certainly look into providing clearer and more frequent comms on our product releases. We are thrilled you're loving Hapana!

Anita
Director (Australie)
Santé, bien-être et fitness, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Fantastic Customer Service & Support

5,0 il y a 2 mois

Commentaires : Fantastic! The support has been incredible and we haven't looked back.

Avantages :

The support is second to none. The management system is simple, effective and a great user experience for our clients.

Inconvénients :

Sometimes difficulty optimising our customer sales flow.

Réponse de l'équipe de Hapana

il y a 2 mois

Thank you for your kind words Anita. Our team takes great pride in our client relationships so we are thrilled you see the hard work we put in here!