ServiceBridge

par ServiceBridge

4 / 5 109 avis
ServiceBridge

Pour qui ?

Growing field service teams and multi-location service companies in the handyman, repair, HVAC, mechanical service, cleaning, and pool service space.

Notes moyennes

109 avis
  • Note globale 4 / 5
  • Facilité d'utilisation 4 / 5
  • Service client 4 / 5
  • Fonctionnalités 4 / 5
  • Rapport qualité-prix 4 / 5

Informations sur le produit

  • À partir de $24.5/mois
  • Prix Starter: $49/mo    Professional: $199/mo    Premium: $599/mo
  • Version gratuite Non
  • Version d'essai gratuite Oui
  • Déploiement Cloud, SaaS, web
    Mobile (iOS natif)
    Mobile (Android natif)
  • Formation Formation présentielle
    Formation en ligne en direct
    Webinaires
    Documentation
  • Ressources d'aide Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • ServiceBridge
  • https://www.servicebridge.com/
  • Fondé en 2013

En savoir plus sur ServiceBridge

ServiceBridge provides service-focused businesses and franchises with a powerful platform for field service management and franchise management. Work order management, detailed forms, route optimization and more to help your team execute in the field. Royalty reporting, real-time analytics, full location management for franchisors. Everything you need for your field service franchise to grow and succeed.

ServiceBridge - Fonctionnalités

  • Accès mobile
  • Base de données de contacts
  • Devis
  • Expédition
  • Facturation
  • Gestion des contrats
  • Gestion des ordres de travail
  • Gestion des stocks
  • Horloge
  • Planification
  • Recouvrement des paiements sur le terrain
  • Routage
  • Signature électronique
  • Suivi de l'historique des services
  • Devis
  • Facturation
  • Gestion des expéditions
  • Gestion des ordres de travail
  • Gestion des stocks
  • Paiements mobiles
  • Signature électronique
  • Suivi du temps
  • Traitement des paiements
  • Accès mobile
  • Devis
  • Facturation
  • Gestion des clients
  • Gestion des ordres de travail
  • Planification
  • Relevés chimiques
  • Routage

Avis les plus utiles sur ServiceBridge

Great CRM tools for services industries

Traduire avec Google Translate Publié le 13/01/2017
Jennifer L.
Construction, 13-50 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
4/5
Note globale
3 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: The over all functionality seems pretty smooth after acclimating and changing the required fields to be applicable. Also, some terminology is used differently but the staff is available and well informed when we need a review. Not to mention they are patient. We are still getting set up and used to the additional entry during the set up phase, (excel being out old method), still yet to use the field app. I think it would be fair to give an update review once we are using the software in the office and the field.
J.Lee

Avantages: communication with field crews and tracking of job status. Uploads of property photos for future reference. There are things that seem like a hindrance to me right now but I can also see how they will be of benefit in the future. Such as, I am used to typing out an entire proposal that covers a lot of details to address on a property. Also, I have verbiage that is standard disclosure. Appears the disclosures will now be broken out of the actual proposal... it will be attached as a sep doc. Then, there are the details that are template-able to some degree. There is a section where I can upload templates and then alter the verbiage accordingly .. this will show up on the proposal. I am guessing that since we are all electronic and not paper, having several sheets / pages as part of the proposal is ok. We will see. All in all the ideas seem to be functional. We are entering vendors as well.

Inconvénients: MY CPA does not use online Quickbooks so we are not venturing into the accounting area... yet. We may determine that it is an expense we will take on regardless. Just some terminology bumps that stump me up from figuring things out without a guided session... like, ... I use a lot of photos from google earth and zillow to obtain information about a property and to point things out to my crew. When I was exploring the software from the office I could not find where to upload my photos... then Russ showed me it is uploaded as a document... not a photo. There is quite a bit of set up; however, I a looking forward to the reward of a more auto pilot once that set up is complete.

Réponse de l'éditeur

envoyé par ServiceBridge le 17/01/2017

Hi Jennifer,

Great to hear that overall ServiceBridge is working well for you! We pride ourselves on the quality of support we provide - I'll pass your comments on to Russ.

We understand that implementing a new software program can be difficult. We really like your approach of tackling it during the slower periods of the year so that when it gets busy, your team is already familiar with the system and ready to go.

Our account executives are always here to help. In addition, you can visit our support website at https://support.servicebridge.com/hc/en-us for helpful articles, videos, and more. We even have a feature request board where you can tell us what features we should implement next.

We look forward to continuing to serve you and look forward to your thoughts and feedback as you become more acclimated with our software.

Thanks,

- ServiceBridge Team

Easy to use field software with a nice mobile app

Traduire avec Google Translate Publié le 31/01/2017
Travis W.
Marketing Director
Construction, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
5 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
4 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Service bridge is easy to use and comes at a reasonable price. Custom reports, custom fields and other information is easy to add to make the software fit your process. Its great for service work orders.
There are only 2 reasons I can't rate the software 5 stars.
1) They frequently add new features (which is great) but don't enable them unless you send a request for a very specific feature. Most of their features are very intuitive and require no real training but there has been multiple times where I've talked to their customer support and heard "oh we just need to enable that on your account". Its also been very hard for to get a full list of features that can be enabled for some reason. I'm not sure why they don't just set all accounts for all features as a default like most other software companies.
2) The software has a very limited sales presentation capability. It has pictures with comments which are great but there isn't a way to offer a customer product/package options (like good, better, best) within a single work order or estimate. You can create multiple estimates for the same customer but it becomes confusing and difficult to present to a customer. They offer custom forms which are nice except reports can't be created from data entered into a custom form. For some strange reason its also not possible to cancel work orders than have been marked won, which can create confusion for our accounting and installation departments.

Avantages: Custom fields are very easy to add, reports are very easy to generate, and the software is easy to use.

Inconvénients: All features aren't enabled by default. Limited sales presentation features.

Réponse de l'éditeur

envoyé par ServiceBridge le 01/02/2017

Hi Travis - thanks for the great review! We appreciate the straightforward feedback. Regarding your concerns:

1) The reason we don't automatically enable new features across the board is because some functions are tailored to a specific industry; and try to personalize the software to the needs of each client.

That said - we can definitely see your concern in this area and will be discussing how we can improve feature roll out in the future so that some of the product updates become automatically enabled for you.

2) Good/Better/Best does make sense from a estimate standpoint, we can consider adding that to the roadmap (and finding a way to enable it faster for you). Your notes have been passed onto the product team to figure out how we can improve custom data in reports and work order management.

Overall, we're glad ServiceBridge is working for you, and look forward to continuing to improve so that we can earn 5 stars.

- The ServiceBridge Team

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