Pour qui ?

Anyone using Gmail/G suite for work.

Notes moyennes

51 avis
  • Note globale 4.6 / 5
  • Facilité d'utilisation 4.5 / 5
  • Service client 4.7 / 5
  • Fonctionnalités 4.4 / 5
  • Rapport qualité-prix 4.3 / 5

Informations sur le produit

  • À partir de 14,00 $US/mois
  • Prix 2 Shared Mailbox 8 Filters (Views) Collision Detection Email Templates
  • Version gratuite Non
  • Version d'essai gratuite Oui
  • Déploiement Cloud, SaaS, web
    Mobile (iOS natif)
    Mobile (Android natif)
  • Formation Formation en ligne en direct
    Webinaires
    Documentation
  • Ressources d'aide Service de support permanent (réponse directe)
    En ligne

Informations sur l'éditeur

  • GrexIt
  • http://hiverhq.com
  • Fondé en 2011

En savoir plus sur Hiver

Hiver is an email collaboration tool for businesses. It lets teams manage shared inboxes like support@ or sales@ without having to leave Gmail. Support teams use it as a help desk. Sales and account management teams use it for managing customer conversations. Finance teams use it for workflow management. Hiver makes all your teams more productive at email management.

Hiver - Fonctionnalités

  • Archivage des e-mails
  • Bloqueur de spam
  • Boîtes de réception partagées
  • Gestion des réponses
  • Gestion des signatures
  • Gestionnaire de files d'attente
  • Liste blanche / liste noire
  • Routage
  • Récupération de données
  • Suivi des e-mails
  • Alertes et remontée des problèmes
  • Chat en temps réel
  • Communication multicanal
  • Gestion de la base de connaissances
  • Gestion des accords de service
  • Gestion des billets
  • Gestion des ressources informatiques
  • Intégration des e-mails
  • Monitoring réseau
  • Portail libre-service
  • Routage automatisé
  • Stockage de documents
  • Stratégie de marque personnalisable
  • Suivi des interactions
  • Brainstorming
  • Conférences vidéo
  • Correction en temps réel
  • Forums de discussion
  • Gestion de contenu
  • Gestion de projets
  • Gestion de versions
  • Gestion des calendriers
  • Gestion des contacts
  • Gestion des documents
  • Gestion des tâches

Avis les plus utiles sur Hiver

Hiver has been a game changer our account management team!

Publié le 10/09/2019
Bryn S.
Director of Operations
Services et technologies de l'information, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: Hiver has made it so much easier for our client-facing teams to collaborate with each other and better serve all of our clients' needs. Everybody can see all the emails coming in, leave internal notes for each other, mark emails as pending/closed, use templates...the list goes on. It's been a huge game changer!

Inconvénients: I wish we could use Hiver for even more. Everything about it is great, including amazing customer service, and so now I want to get rid of our other software/integration app providers and just use Hiver exclusively.

Managing a team was never easier!

Publié le 18/09/2019
Juan david N.
Customer Care Rep
Électronique grand public, 51-200 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: KPI measurement Prioritizing emails, Coworking with shared inboxes, Highlight important emails that need immediate attention.

Avantages: This add will make teamwork 100% easier and more efficient. I can start by saying that the fact that it will sort every upcoming email to the person in charge is amazing, not only because it will help to have a more organized shared box, but it will also let us supervise the email flow from our colleagues and give them a hand whenever they need or are out for vacation. On the other hand, having the option to leave comments on the memo field, will also help us to remind important information or simply inform our colleagues about something. Last but not least, Hiver gives us the opportunity to work with shared mailboxes and prioritize whatever is important for the team and allows us to "Close" every task that no longer needs our attention.

Inconvénients: It was hard for me to find a con for this tool as it offers all the essential features that I need to sort my emails
and supervise the email flow for our team. However, I found probably a glitch when emails that are on "pending" status are not automatically opened whenever they get a reply.

A very effective alternative to other email support ticketing systems

Publié le 11/04/2019
Utilisateur vérifié
Administrator
Formation professionnelle et coaching, 13-50 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Sales and Support has been very accommodating, friendly, and helpful.
Support is readily available.
I should point out that I didn't give 5 stars under value because the price has increased since my team became a user, and to my knowledge Hiver doesn't support social media monitoring, text etc. unlike much of the support ticketing competition, but maybe that's on the horizon.

Avantages: Ease of set up, and implementation because it kept the team working in a the G-Suite email platform they were already accustomed to operating in.
Improved Transparency, Communication, and Support between team members.
Hiver is constantly working to improve functionality and add features as new functional use cases come to light.

Inconvénients: Limited user restrictions that could pose issues for larger companies with less trust between employees.
Limitations on workflows.
There have been some complications in functionality in certain use cases, that are out of the ordinary, however.... See last sentence under Pros.

Hiver Is A Must For High Volume Inboxes

Publié le 12/09/2019
Daniel J.
Finance Team Lead
Loisirs, voyage et tourisme, 1 001-5 000 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: Hiver is great for my team as we have several high volume inboxes. Prior to Hiver our teams would all log into a separate inbox and choose pages to work from which became increasingly less efficient. Hiver has changed this by adding all our inboxes in one place. The ability to assign emails and collision detection has also greatly reduced instances of double up on work as well. The collaboration tools are great with the ability to leave notes and @ mention other users as in the past we would be creating drafts in the emails to leave notes. It also provides the ability for automation which allows us to prioritize specific items

Inconvénients: It would be nice to have the ability to sort emails from oldest to newest Analytics can be a little hard to follow at times, though they do allow you to export the raw data and extrapolate from there

Team Email Management

Publié le 13/09/2019
Virginia T.
Pulse Manager
Immobilier, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Great experience, if we have an issue the support team is there to help.

Avantages: Hiver has made our shared email process so easy! We tried several other products but this was the only one that solved our issues. We can make folders for separate teams, email templates and add access to those who need to be involved only. You can also schedule dates/times of when you would like the email to be sent. Google Chrome extension is available, if needed.

Inconvénients: Would like more user analytics for tracking employees

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