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Description de ConnectWise Automate

ConnectWise Automate, anciennement LabTech, est la seule plateforme RMM conçue pour fonctionner comme vous le souhaitez, car elle a été conçue par un MSP spécialement pour les MSP. Conçue avec une technologie d'agent de pointe, Automate offre une visibilité centralisée sans précédent des systèmes informatiques de vos clients. Ses moniteurs performants intégrés vous alertent lorsque des problèmes informatiques sont détectés. Vous pouvez ainsi résoudre les problèmes de manière proactive avant qu'ils ne provoquent des temps d'arrêt pour vos clients. Commencez votre version d'essai gratuite !

Qui utilise ConnectWise Automate ?

Fournisseurs de services informatiques et MSP (prestataires d'infogérance)

ConnectWise Automate Logiciel - 1
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mois
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Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur ConnectWise Automate

Note moyenne

Note globale
4,2
Facilité d'utilisation
3,7
Service client
3,7
Fonctionnalités
4,3
Rapport qualité-prix
3,9

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
50%
4
29%
3
14%
2
2%
1
5%
Robert
Robert
IT Manager (Australie)
Utilisateur LinkedIn vérifié
Produits chimiques, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Powerful but inexpensive IT service and control platform.

4,0 il y a 2 ans

Commentaires : It's been positive. It is essential for supporting remote workes and in the times that are in it it's gotten more important. There is good functionality around software installs and we actually use it to build up our SOE when we have new machines. Ot deosnlt do anything other similar systems can;t do but it is very fit for purpose for a small IT team.

Avantages :

There is a lot that it can do for a quite reasonable cost. IT is more suited for small or medium businesses as I don;t think it;s quite enterprise level but for control, scripting, monitoring and the like it is very good at what it does. It is also cloud based so can be accessed on any device with a browser.

Inconvénients :

It is not very good at monitoring. I can easily find out if computers have issues by selecting them but not really being notified that there may be a probelm. Scripting works well when it works but it's difficult to figure out if it's not worked and why.

Sam
IT Support Technician (É.-U.)
Réseaux informatiques, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Alternatives envisagées précédemment :

Connectwise Automate

5,0 il y a 5 ans

Commentaires : Connectwise Automate is a critical part of my business that I use. I could not work without it and I really enjoy working with this tool!

Avantages :

I really like the features that Connectwise Automate offers. The ability to remotely patch servers and endpoint devices is excellent.

Inconvénients :

The only issue we have with this software is the customer support and occasional instability of the software.

Ana
It Administrative (Espagne)
Électronique grand public, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

ConnectWise Automate is great for remote monitoring and management of IT systems.

3,0 il y a 5 mois

Avantages :

I love how easy it is to automate tasks and manage devices remotely.

Inconvénients :

However, the interface can be overwhelming and takes time to get used to.

Brian
IT Manager (É.-U.)
Bibliothèques, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Solid IT Tool

4,0 il y a 5 mois

Commentaires : Overall, it gets the job done and it's a good product.

Avantages :

Makes remote sessions with end-user computers and pushing scripts simple.

Inconvénients :

The interface is pretty utilitarian and could use an update.

Craig
Admin (É.-U.)
Services et technologies de l'information, Auto-entrepreneur
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

So far so good

5,0 il y a 6 mois

Avantages :

It's a strong suite for Remote Management and helping end users. I can easily assist quickly for them.

Inconvénients :

I haven't ran into issues yet. I'm still going through the trial and testing.

Benjamin
IT (É.-U.)
Compagnies aériennes/Aéronautique, 501–1 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis
Source : SoftwareAdvice

Alternatives envisagées précédemment :

Should be call "Connectwise Autodraft"

1,0 il y a 5 ans

Commentaires : The business is a con. They tell you they have a "guarantee" which they make impossible to obtain. will continue to bill you regardless fo whether the product works or not.

Avantages :

The software has its pros (connectwise screenconnect is the only good thing). The automation will automatically restart services or auto-approve and apply windows update on a schedule. When it isn't crashing or causing servers to crash that is.

Inconvénients :

It CONSTANTLY crashes. It will cause servers to crash. Only some automation features work. No support is ever avaaible to resolve issues. The ones that do respond don't know their own product.

Adrian
CTO (Espagne)
Biens de consommation, 11–50 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

ConnectWise Automate helps me keep all my IT systems in check, saving time and hassle.

4,0 il y a 5 mois

Avantages :

Automated tasks, easy remote monitoring, and powerful scripting capabilities make my job easier.

Inconvénients :

The user interface can be a bit overwhelming at first, and some features are not very intuitive.

Gerry
Gerry
Manager of Project Services (É.-U.)
Utilisateur LinkedIn vérifié
Informatique et sécurité réseau, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Great tool for an MSP

4,0 il y a 2 ans

Commentaires : We have been able to become much more efficient and organize our work much better.

Avantages :

Allows for management of a wide view of devices across a variety of ecosystems. Easy to use and get up and running. Partner community is great.

Inconvénients :

Support leaves a lot to be desired. When can get in touch, takes several attempts to resolve issue.

Jared
Jared
NOC Manager (É.-U.)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

RMM to the stars

5,0 il y a 5 ans

Commentaires : We used this tool when it was LabTech - and even in those days there was no comparing this to any other RMM platform. For years it had the edge in so many ways. To those willing to learn it this tool was capable of being the entirety of your platform for doing business!

Avantages :

The feature set has been astounding from day one. With the big rebrand and integration with ConnectWise Manage the duo are now all that much better, complementing each others previous, non-focused features.

Inconvénients :

Truly forward progress was the main issue. During the time we actively used LabTech/Automate was during the transition years of the name and aesthetic. Things are definitely driving into the right, unified direction for all of their tools and that is exciting to see! Learning the tool, like most ConnectWise products, can be daunting but there are lots of resources to pull from and well worth the investment. Again, I suspect due to the years of bringing the tools together, Automate seemed to somewhat stall/lag on added features for awhile. They certainly had the most initially so it wasn't a drastic fall-behind, but new tools were taking the slow moving to catch up and the market is certainly competitive again.

Christopher
Christopher
IT Consultant (É.-U.)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Manage multiple environments with ease

4,0 il y a 6 ans

Commentaires : Companies I have been working for have been leveraging this application for machine management for years.

Avantages :

This software provides multiple connectivity options. It can show a lot of information (see least favorite list below) Great organization! Easy integration with Connectwise Control and Manage Lots of option for Scripting and API connectivity to outside applications

Inconvénients :

The interface was changed to a much less intuitive environment about a year ago. I use it and have started to get used to it somewhat, but it still is not what I would call good. There's problems if you don't run the Control Center as an Admin, but it doesn't want to run as admin by default The uninstaller for the client can sometimes not uninstall.

Tyler
System Administrator (É.-U.)
Services et technologies de l'information, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis
Source : SoftwareAdvice

Alternatives envisagées précédemment :

Automate is just another piece of software written once and not really maintained

1,0 il y a 3 ans

Avantages :

Patch management is way easier than using WSUS.

Inconvénients :

User interface is not intuitive. Lots of training required. Very little useful documentation. Connectwise support will not help you understand the scripting features at all. The documentation for scripting is litterally 4 pages of what you can see in the user interface. The scripts debug process is horrid. It takes 50x longer to do a script in automate over doing a powershell and bash script to do the same thing. Change requests, and features are not being answered or added in a timely manor. This software is stale.

Ugwu
CFa (Nigeria)
Logiciels, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Mainstream connect wise reviews

3,0 il y a 2 ans

Commentaires : Its a good experience that helps planning and processing management functions

Avantages :

Navigation and automation of process in use

Inconvénients :

Real time sync should be worked on for process management

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Informatique et sécurité réseau, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

ConnectWise Automate, a great software

5,0 il y a 6 ans

Commentaires : Labtech, as it was previously known, is currently operating in our offices and infrastructures, operating correctly and providing an optimal service, over time we have applied favorable configurations such as the reproduction of events associated with ConnectWise Manage. Its monitoring offers us remarkable performance by tracking any device that is in the network, from the installed applications to the events presented by an error in the system. Its powerful command system manages to facilitate the deployment of any patch you wish to perform.

Avantages :

It has a large interface composed of various options that enhance its use, it works well enough to carry a monitoring on your devices, you will have detailed information of each action that this takes, you can even display any action by means of commands.

Inconvénients :

CW Automate is a fairly complete software, but with a support team that leaves a lot to be desired for certain problems, the resolution of problems is not very complete.

Joseph
Account Manager (É.-U.)
Informatique et sécurité réseau, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Patch management, Machine access and ease of use

5,0 il y a 2 ans

Avantages :

Pushing out the remote agent is very simple and you have an executable for machines that are not connecting under group policy. Monitor your clients whole network from one location.

Inconvénients :

Every now and then you may come across an issue, calling into support you need to get past the level 1 tech and go right to the level 2 tech.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

The IDEA of this software is awesome, the delivery of that promise is lacking though

3,0 il y a 7 ans

Avantages :

This software's scripting engine is hands down the best. I recently saw the new interface that is coming to align the product more with Connectwise's main product is really nice looking.

Inconvénients :

Many of the terms do not make sense (blacklist software, means you want to know if it gets installed, meanwhile blacklisted services mean you want to be alerted if it's not working). The old interface was dated but it had the functionality and details all in one place. The current version 11 interface is horrible. Getting support on the product is awful; slow response and frequently being told that whatever you ask about is out-of-scope.

Jamenn
System Technician (É.-U.)
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Connectwise Automate, formerly Labtech, works well for the most part.

4,0 il y a 7 ans

Avantages :

Before Automate/Labtech 12 the best thing about this software was being able to see, at a glance, all the information you needed about a particular managed computer. They are moving back in this direction it appears. The scripting and monitoring systems are robust and allow you to do pretty much anything you can think of.

Inconvénients :

The GUI update that came with version 12 is not good. It uses a bunch of giant squares to present information and you have to drill into each one to find the specific info you are looking for rather than the at-a-glance experience I had before. Support leaves something to be desired. Just starting to chat with someone there can take 45+ minutes, then the person you are chatting with does not have the knowledge to fix the problem so you have to open a ticket anyway. Lots of time wasted there. Furthermore sometimes the inexperienced technician will offer suggestions to resolve the problem that have nothing to do with the problem which underlines the fact that they do not understand the problem.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

ConnectWise Automate

4,0 il y a 6 ans

Commentaires : It's been positive, but I would recommend shopping around to get the best tool for your firm.

Avantages :

It packs a bunch of features and it's integration with ConnectWise manage is nice. The scripting is powerful.

Inconvénients :

Tool is very complex and even simple tasks can be tricky. Support for Automate is not nearly as good as with Manage. The product is expensive.

Ahmed
Information Systems Technician (É.-U.)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : GetApp

The BEST tool for an IT Army of One

5,0 il y a 6 ans

Commentaires : Its a love/hate relationship, but mostly love. I fought to have this at my company and I can not do my job without it.

Avantages :

You can access it anywhere. If I am on vacation in Mexico and the office back in the states needs support, I just open up chrome and go to my custom made website that CW gave me and I am in. I can see everything about a persons computer by just scrolling side to side or double clicking. Their customer service is also 24/7 AND they assign you technicians to help with implementation along with connectwise university to ensure you are ready to use their product to the fullest extent!

Inconvénients :

Its sort of difficult to learn. They have the university that helps with that, but some of their classes are outdated and some just sprint through the lesson in the hopes that you might have caught a thing or two that they just taught you. Also, their scripting language is their own(proprietary) and you have to learn it. So if you already know Java, C++, Python, etc, it doesn't matter.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

RMM

5,0 il y a 6 ans

Commentaires : This program helps us bring together all of our management abilities without the guessing game. Update and scripts works like a charm, ability to audit end user.

Avantages :

This RMM Toll will integrate with nearly every tool available. One pane of glass for management. Great support through implementation and afterward.

Inconvénients :

This can be costly and I would not suggest it for a small company. It takes a 2 to 6 months to be fully deployed depending on what your needs are.

Daniel
Daniel
Support Technician (É.-U.)
Services et technologies de l'information, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Easy to understand, difficult to master

5,0 il y a 6 ans

Avantages :

The ability to connect via web portal or application. I can see my items on the fly even when I'm out of the office

Inconvénients :

The application crashes quite a bit when not a very steady connection which makes it difficult to open items

Boston
Owner (É.-U.)
Services et technologies de l'information, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Must have for MSP

5,0 il y a 5 ans

Commentaires : Have been using it for years, love it.. Price is a bit steep for someone just starting out, but otherwise it offers alot of function, and ease of use once everything is setup and you know how to use it.

Avantages :

For a small to midsized MSP, connectwise makes a few must-have's. Connectwise Automate makes it easy to monitor, and perform tasks on remote systems, as well as offers a decent out of the box ticketing system, with end user ease.

Inconvénients :

Many Many options, Which is good, but a pain to setup and have working how you want it. Should have more out of box preset configs to get up and running quicker.

Clint
Clint
Senior Systems Administrator (É.-U.)
Utilisateur LinkedIn vérifié
Construction, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Automate formerly labtech

3,0 il y a 6 ans

Avantages :

Let’s me remote in and run scripts easily enough.

Inconvénients :

Scripts can be hit or miss. There’s a lot of “gotchas” when running them

Felipe
Felipe
Intégration TI (Canada)
Utilisateur LinkedIn vérifié
, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Best remote manage tool

5,0 il y a 7 ans

Commentaires : We reduce the amount of connections to the users devices interrupting their job. With this tool we can work in background and automate common fixes.

Avantages :

It's a great tool for remote management. You can get so so many information from their connected devices. Also the reports you can get from the dataviews are Excelent

Inconvénients :

The new interface version is slower than the previous one. Seems simpler but you spend more time trying to find the features and commands

Keith
System Administrator (É.-U.)
Utilisateur LinkedIn vérifié
Réseaux informatiques, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : GetApp

Has almost all the functions and features, but not support and hard to use

2,0 il y a 5 ans

Commentaires : We wanted a product to streamline the process. This is anything but that. We only contact support when its impacting customers, and have to wait days to get assistance from a live body.

Avantages :

The product has a lot of potential and from a sales standpoint the have the features that you would want..

Inconvénients :

They provide you with no support and as a MSP you can not even talk to someone on the phone. Count on issues taking you days to weeks to get support to address. Third party vendors and products take twice as long.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Great RMM Tool

4,0 il y a 4 ans

Commentaires : Connectwise Automate has helped my team manage our clients environment with ease.

Avantages :

Automate is feature rich and great for managing our clients desktops and servers. We love the ability to do patch management with this tool.

Inconvénients :

The learning curve to learn the tools and setup alerts does take some time. We had support hours with Automate to help use get up the speed and that helped.