ConnectWise Automate
Description de ConnectWise Automate
ConnectWise Automate, anciennement LabTech, a collaboré étroitement avec d'excellents fournisseurs de solutions de sauvegarde, de stockage et de récupération de données informatiques, avec de nombreuses gammes de produits offrant un éventail de fonctionnalités. Grâce à ces intégrations, les solutions Automate Backup (Sauvegarde automatique) et Storage (Stockage) peuvent assurer la protection et la récupération des données à partir de machines physiques et virtuelles, y compris dans le cloud. Qu'il s'agisse de Windows ou Linux, vous êtes couvert ! Découvrez le produit dès aujourd'hui !
Qui utilise ConnectWise Automate ?
Fournisseurs de services informatiques et MSP (prestataires d'infogérance)
ConnectWise Automate ne vous convainc pas tout à fait ?
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ConnectWise Automate
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Alternatives envisagées :
Connectwise Automate
Commentaires : We are using Connectwise Automate for taking care of customers on a managed service contract.
Avantages :
There are many, many features in Connectwise Automate that will help you help your customers with their computer needs.
Inconvénients :
Although the software is very feature rich, it seems very cumbersome and not easy to use from day one. In almost every step, we have had to take classes to figure out how to do things.
Utilisateur vérifié
Alternatives envisagées :
If you have the money to spend, spend it.. if not.. there is other options`
Commentaires : Overall, I am very happy with Connectwise Automate and would continue to use the product. If you work in a critical industry, I wouldn't recommend this as being your only source of remote access since support is very slow and very unhelpful in most situations.
Avantages :
The best part of this software is how robust the software is. When you purchase this software, you receive control and "WSUS" as part of your package. The software contains reports, pulls data on each computer, provides some integration and overall is a great automation and remote access tool.
Inconvénients :
Support is very slow to respond. Getting credits for downtime on their hosted web server is like pulling teeth. When you get into the chat queue, you may be waiting an hour or more for someone overseas who doesn't know how to fix the issue anyway. Then you have to wait until someone gets back with you when they "open a ticket." Honestly.... the only reason I WOULDN'T buy this software is their support system lacks ability for true support!
Chris
Alternatives envisagées :
Favorite RMM platform
Commentaires : Very good product, probably our most important tool in our stack.
Avantages :
Very customizable, we create a lot of our own scripts to do custom things for clients.
Inconvénients :
Uses MySQL DB, would prefer MS SQL. MySQL can be a beast to manage.
Ugwu
Alternatives envisagées :
Mainstream connect wise reviews
Commentaires : Its a good experience that helps planning and processing management functions
Avantages :
Navigation and automation of process in use
Inconvénients :
Real time sync should be worked on for process management
Joseph
Patch management, Machine access and ease of use
Avantages :
Pushing out the remote agent is very simple and you have an executable for machines that are not connecting under group policy. Monitor your clients whole network from one location.
Inconvénients :
Every now and then you may come across an issue, calling into support you need to get past the level 1 tech and go right to the level 2 tech.
