Potentiality

Outstanding Customer Support

Avantages :

Aside from the superb customer support, Potentiality provides a great deal of functionality - most of which is intuitive and easy to set up. It meets its dual aims of assisting you to maintain a sense community among your alumni and fostering the correct environment to facilitate philanthropy. In the middle there are a series of tools to run events, distribute communications and generally run things.

Inconvénients :

There are occasional mismatches with documentation owing to the rapid development of the product, but these are usually resolved promptly. Of course it does a lot, so it is going to take some effort to establish and work to maintain - but you will be rewarded for the effort.

Nudgee College's Giving Day 2022

Commentaires : Their product is affordable with a high level of support. Now that we have the platform we can use it for future campaigns and that is a win win for us. The team at Potentiality were endlessly helpful and nothing was ever too much trouble for them. Particular note of Priya and Mahdi who are superstars and truly valuable to the organisation. They ensured I had clear guidance every step of the way and I felt supported and safe in their hands!

Avantages :

Potentiality is an easy to use software, once you have navigated around a few times it's smooth sailing. If stuck, tech support is always there to help you out. It is explained clearly and with great patience which meant a lot. I liked being able to schedule email comms in advance, and I liked being able to handle payments manually in the back end when needed. I also liked the control room for the campaign where you could be on top of how you are tracking and note how donations increase or decrease during the day.

Inconvénients :

We had a few small issues with the system lagging a little during the day, due to the volume of activity on it, but once this was addressed with Potentiality they fixed it immediately.

New user review

Commentaires : I've been very impressed overall with Potentiality and the customer service has been excellent. It is easy to use as someone who is very new to using a database now on a daily basis.

Avantages :

It is very user friendly and easy to navigate communications and creating events.

Inconvénients :

It times out of your session quite quickly.

Outstanding service got us launched to our Old Girl Community very easily.

Avantages :

Having never worked in a database system before I found Potentiality took a little time to get to know. Once I was familiar with it I quickly got to know my way around. The more I use it, the more I understand it. The best thing about working in Potentiality is the excellent customer service. The Potentiality team provides us with a dedicated team of helpers, when we need different skills, for example; designers, developers, and tutors. They are just an email away and every query is answered clearly (often with photos of 'how to'.) Leading up to , and after, our launch to go live to our community we had weekly video calls with our team. These were invaluable as we tested and checked that everything was just right. The technical team were very obliging in changing anything in the system to suit our needs and worked many hours to get everything connected to our website. Our Potentiality team are a pleasure to work with and they seem just as proud of our database as we are! I look forward to our continuing relationship as Potentiality helps us reconnect with all our Old Girls.

Inconvénients :

Like all new systems there was a lot to learn and so many different parts of Potentiality to understand. Webinars and the helpful team soon let it become familiar.

Comprehensive alumni database

Avantages :

Potentiality is a great database that does everything that a School Development Office needs- from holding alumni details; events management; fundraising pages; donor prospecting; enewsletter creation and sending; bulk email and communications; careers; mentoring; payment processing and reconciliation; archives; merchandise selling. There is a good search facility too which is very useful. It's easy to export data via excel. Our database holds over 10,000 individuals' records. Whilst I haven't moved from another database, [SENSITIVE CONTENT HIDDEN], Potentiality support manager is great and helps me to upload bulk leavers' data. The overall client support provided is brilliant and quick.

Inconvénients :

The Team at Potentiality are constantly upgrading the features (which is great proactivity) and this sometimes causes bugs- unintended consequences. However as soon as they are aware of them, they are sorted.