15 ans à aider les entreprises françaises
à choisir le meilleur logiciel
NABD System
Description de NABD System
Logiciel de support client et helpdesk sur le cloud avec des cas d'assistance de back-end, la base de connaissances et la gestion de cas à un coût mensuel abordable. NABD permet aux entreprises d'assister efficacement un client de n'importe où, à tout moment, quel que soit le canal par lequel le client demande de l'aide (portail web, e-mail, médias sociaux, chat, applications mobiles). NABD est la seule solution avec un plan GRATUIT TOTALEMENT fonctionnel et adapté à la plupart des entreprises.
Qui utilise NABD System ?
NABD aide les organisations de toutes les tailles à fournir un support client exceptionnel. Des start-ups aux grandes entreprises, ils ont tous choisi le NABD pour sa capacité évolutive et son automatisation.
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Nabd is a perfect website
Commentaires : After using this App we can follow our patients and create for every one of them his own file and this App allow us to contact our patient easily through multi channels and assign cases to right side
Avantages :
Automatic routing rules based on rules we defined before is realy great and multi channels that include facebook ,twitter,email and mobile apps
A great product that helped us manage customers service requests efficiently and faster
Commentaires : We had a problem managing customers¿ requests and follow up calls on their open cases. We had to evaluate different products and we selected NABD as it enables our customers to submit their cases via emails and our web portal. It also allowed our customers to login to the portal anytime and track the status of their shipment. We internally used the workflow to efficiently manage the different cases from requests till invoicing and closure. Our different departments are engaged in all the case life cycle depending on their roles. The workflow and routing engine enabled us to streamline the processing of the cases from end to end with minimal to zero intervention. Being on the cloud, all our branches are now engaged and connected in one tight framework. NABD team was very helpful in properly configuring the application to automate our processes and reduce the time and effort in processing cases. It is one of the best customer service and workflow solutions we have seen in the market.
Avantages :
The return on investment was significant and we managed to reduce the cost of serving customer cases and enabled us to swiftly complete cases and respond to customers faster.
Inconvénients :
The dynamic report generator
Our experience with the system
Avantages :
online access ... customer portal....
Inconvénients :
very complex... very slow... not flexible...
Réponse de l'équipe de NABD
il y a 4 ans
Your Business workflow and business rules are very complex. The platform is configured to meet your workflow requirements. You need to revisit your business processes to make them simple and according to the best practices in the IT industry.
We have a great experience both with NABD tool and the staff.
Avantages :
Overall, the tool is very good, but especially I like Ticketing and knowledge base. Ticketing makes it very easy and effective to escalate customer issues and track them. As for knowledge base, it's very simple to use and manage. It's a good source of information for the front line to find the necessary info fast and serve the customer effectively.
Inconvénients :
Whenever facing a feature not so comfortable, we collaborated with the vendor and both the account manager and technical staff are very open and flexible to cooperate, to change, customize to make the tool suitable for specific business.
NABD is great tool for managing support via multiple channels
Commentaires :
We are using NABD for managing customer support requests from emails, web portal, call center chat, and social media. We like the way it dispatches all requests and automate the workflow and routing inside our organization.
We also use it for managing software bugs tracker and for release management.
Avantages :
1- Easy to use and configure 2- Strong knowledge base and SLA capabilities 3- Pricing is very low compared to competitors
Inconvénients :
Chat capabilities need some advanced features like chat transferring and chat to ticket
