Asset Panda

Commentaires: Overall my experience has been amazing. One of the big selling points for us was the customer service, everyone we have spoken with has been extremely helpful and welcoming. If I log a job someone will respond in 24 hours and that is amazing, I have not been turned away for anything I have asked, and everyone is genuinely interested in what I have to say or ask. The software itself is great as well, so easy to use and the best bit is the software is provided so you as the user can set it up to run the way you want it to. Asset Panda does not force using the software in a particular way onto you - we did not find any other supplier who offered this.

Avantages: Customisation is amazing and so simple
Replication is extremely simple and covers everything you need
Group scanning and changing of asset information
Actions to update assets automatically - your options are endless!
Reporting is simple and can be set up to check anything you want
The support is extremely quick to respond even with the time difference between Australia and Texas
All staff we have dealt with have been amazing and extremely helpful

Inconvénients: There are still bits and pieces which need to be developed correctly, nothing to stop using the software by any means!
Slight delay in loading assets and configuration pages, however not long to the point where it is frustrating

Commentaires: Overall, we are really happy with it and are looking at ways to implement it around other areas in the organization. Our Customer Support Specialist saved us from scrapping this great investment and relieved the frustrations we had due to our lack of preparation in the initial setup.

Avantages: We have found Asset Panda amazingly configurable and it hit all of the things we wanted in one SaaS. We needed something for inventory, asset mgmt, maintenance records and scheduling, and check in/out. Set up can be a little tough, so you use the implementation specialist as much as possible, they are the experts to set you up for success. To be honest, we didn't do this well. Having the system for 6 months and not using it well, we weren't sure it had a high ROI for us. As that happened, our Customer Success Specialist contacted us and was able to redeem the system for us, walking us through a few changes to completely revamp our process to make this system work amazingly well for us.

Inconvénients: Not realizing that given its amazing customization ability required more attention from us in the implementation. There are some phrases/fields that aren't amazingly clear, so we had to write a little glossary for our team so we knew exactly what some things within the configuration meant.

Commentaires: Asset panda was finally able to solve our teams inability to keep our inventory up to date. The biggest win was the ability to use our mobile phones to update the inventory on the fly. Our old system required using a special device to read the asset tags.

Avantages: My Favorite feature of this software is how easy it is to pull up the info you need from any device. The app works very well!

Inconvénients: My least favorite part of the software is the look and design. It is a little out dated looking compared to other inventory systems.

Commentaires: We are very impressed. Asset Panda has made a once painful annual audit of materials much less painful and much easier to resolve. The development team is amazing and will work with you to set up your installation to match your needs. And, customer care after the fact is great! They have regular check ins and are very responsive to any difficulties you may have.

Avantages: Ease of use! I am working with a team that has different levels of technical capabilities and have had no issues with training these users.

Inconvénients: The app is a little wonky to use. It is not quite as intuitive as the web-based software.

Commentaires: The best word for me to describe our Asset Panda experience is Easy. From setup to support I have found the everyone in the company to be very helpful, knowledgeable and responsive.

Avantages: I love the ease of use. It is very user friendly. If I have any questions, the chat feature is a wonderful way to get help.

Inconvénients: The only problems I have had is my own lack of knowledge. But a quick chat session later and all is well.