17 ans à aider les entreprises françaises
à choisir le meilleur logiciel
ICE Click-to-Chat
Description de ICE Click-to-Chat
Integrated Customer Engagement (ICE) offre une solution logicielle parfaite aux entreprises pour surmonter les défis de l'environnement concurrentiel actuel. ICE intègre les outils de chat, d'e-mail, de personnalisation et d'assurance qualité, tous compatibles pour permettre de basculer sans problème entre les différentes fonctionnalités. ICE a été conçu de manière unique pour offrir différentes solutions construites sur une plateforme commune tout en restant indépendamment opérationnelles. ICE assure un engagement client plus élevé.
Qui utilise ICE Click-to-Chat ?
Centres de contact, call center, tout site web qui connaît un bon flux de visiteurs, les organisations qui ont besoin d'assister les clients en ligne, les sites d'e-commerce.
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Great product at a great price
Commentaires : Ability to review detailed reports on where the chats get initiated, reason for chats, and detailed transcript for further data analysis.
Avantages :
Ease of use and most of the functions work really well. It is easy to configure, and customizable based on our need
Inconvénients :
There are some features like dynamic dispositions that is still not available but it is not a deal breaker
Overall great experience with a great product.
Commentaires : Better understanding of our customer base
Avantages :
The ease of use and the team of people to help and support us, the software easily integrated into our existing website. The reporting suite and the automatic email of every chat transcript let me keep an eye on every customer service interaction.
Inconvénients :
That we didn't have more customers use it, unfortunately our customer base did not have a lot of questions during their website sessions so we did not get a lot of chats.
ICE Chat Review
Commentaires : So far I haven't had any issues.
Avantages :
Its easy to navigate. It is still new for me so I haven't had to do to much to get it down so far.
Inconvénients :
I would like to offer making claims for the customer online. I am not sure if that's a software issue or our security.
Great platform that has helped with our continued growth!
Avantages :
1. The ease of use for changing agents, skills, etc. 2. When I do have an issue, the ICE team provides updates and a quick response 3. Functionality of the system 4. Updates from the team when they are making changes, having outages, etc.
Inconvénients :
I find the system to be somewhat limited on specific reports. Also, it seems like not all data is always available as to where the customer is from, IP address, etc. This helps us when pulling historical, analytical information.
Ice is nice
Commentaires : The staff has been great. Professional. Attentive. Sensitive to the clients needs
Avantages :
The versatility of dashboard. Reporting capabilities are terrific
Inconvénients :
Little tricky in creating a few reports but minor
