Peek PRO Tour Operator Software
par Peek Travel
Pour qui ?
Convient aux organisateurs de voyages et d'activités offrant tous types d'expériences. Très simple à utiliser, la solution est appréciée de toutes les entreprises, même si elles n'ont pas encore entièrement adopté le format électronique, et leur permet de passer du format papier à l'iPad.
Notes moyennes721 avis
- Note globale 5 / 5
- Facilité d'utilisation 5 / 5
- Service client 5 / 5
- Fonctionnalités 4.5 / 5
- Rapport qualité-prix 5 / 5
Informations sur le produit
- Version gratuite Oui
- Version d'essai gratuite Oui
Cloud, SaaS, web
Mobile (iOS natif)
Mobile (Android natif)
Formation en ligne en direct
Service de support permanent (réponse directe)
Support en horaire de bureau
Informations sur l'éditeur
- Peek Travel
- Fondé en 2011
En savoir plus sur Peek PRO Tour Operator Software
Peek Pro est un système de réservation en ligne qui permet aux organisateurs d'activités d'augmenter leur chiffre d'affaires, d'économiser du temps et de fournir un service de haute qualité à leurs clients. Ces professionnels apprécient particulièrement les applications mobiles de pointe de l'outil ainsi que le design intuitif de son système de gestion administrative. Ses fonctionnalités incluent les paiements journaliers, les e-mails automatisés, la gestion des ressources et canaux, la numérisation des codes QR, les chèques-cadeaux, les exonérations gratuites, plus de 20 rapports personnalisables et bien plus.
Peek PRO Tour Operator Software - Fonctionnalités
- Création d'itinéraires
- Gestion de site web
- Gestion des clients
- Gestion des devis
- Gestion des fournisseurs
- Gestion des prix et des marges
- Gestion des promotions
- Gestion des réservations
- Intégration GDS et OTA
- Réservation d'activités
- Réservation d'autocars
- Réservation d'hébergement
- Système central de réservation
- Traitement des paiements
- Voyages personnalisés
Avis les plus utiles sur Peek PRO Tour Operator Software
Publié le 12/07/2018
They're getting better and better...
Commentaires: I saw my staff struggling to take care of customers who were present, when they were constantly answering phone calls. The phone calls a MUCH less frequent now. We put booking buttons on our website, and people seem to like being in control of their reservations.
Avantages: PeekPro does listen to us when we call or chat or email about functionality, and it does reflect in their booking software. What started out being difficult for us to use, is getting better - both from the getting used to it standpoint AND that they are working to make it more useful. Once or twice a year they will add functionality to it. Recently they added the ability to add other services to a booking. They are really very good about facilitating interchange via email between us and our customers. Not every change affects how we use it as a company, but it's nice to know they are always working on it, and it is a reputable company and software.
Inconvénients: We had Zozi and LOVED it, but PeekPro bought them and transitioned us over. The hardest thing was that PeekPro looked at bookings from a completely different perspective, so it was harder to learn, to see how it all would work for us. Our Groupons, Living Social, Travelzoo sales didn't all transition over, so customers couldn't use them to book. We can book with a "pay later" option, but they don't let customers do that. It still (2 years later) is a little clunky as far as finding the information I need, or making the software function the way I want, ie: blackout periods. But their customer service is pretty good and if their first response isn't helpful, they will research a question and run it past their developers.
Réponse de l'éditeur
envoyé par Peek Travel le 01/10/2018
Thanks for your review. We are always trying to get feedback from our Partners on how to improve. Your feedback has always been incredibly helpful. It's great to read that together, Peek can build the features that are useful to you! If you ever have any ideas on features, you know you can always reach out to our 24/7 Partner Support team.
Publié le 08/11/2017
Great value, amazing support!
Commentaires: Peek Pro streamlines our booking process and allows us to focus on running a business while also allowing customers to book at their leisure. Their support team is top notch too.
Avantages: I love that Peek doesn't have a monthly subscription fee, and their credit card fees / booking fees are very reasonable. They have extensive help articles and 24/7 chat support. The onboarding and support teams really go the extra mile to make sure it's a good experience for you. The software itself is very flexible and thorough. It's web based and also a mobile app. I predominately use the web. It has resource management to keep from overbooking and has options for activities to start at specific times / intervals, as well as a setting to stop accepting bookings x hours before the activities start and allows you to black out dates without removing the activities from your calendar. The reporting features are easy to use and they also send you a weekly snapshot of your activities and forecast for the month. Overall, Peek Pro saves me a lot of time by taking care of the entire booking process for me, and increases the amount of bookings we receive because customers can book online 24/7.
Inconvénients: The calendar can be tricky and isn't as flexible as I'd like. You create your activity first then go to the calendar to add the activity. Once it's added if you want to change the slots you basically have to delete the entire thing and do it again. I end up adding the same activity 3 or 4 times to get it right, but once it's done, it works awesomely. There isn't an option for auto-generated or weekly reports nor an option to set the beginning of the week (our week starts on Monday, not Sunday) so each time I run a report I have 5 or 6 extra clicks before downloading the file. I also haven't been able to connect it to quickbooks (desktop version).
Réponse de l'éditeur
envoyé par Peek Travel le 01/10/2018
Hi Ruth! Thanks for your kind words. It's great to read that you've been utilizing both our helpdesk articles and our 24/7 Partner Support team. We always want our Partners to be in charge of their own business, and use our software to do so.