Peek PRO Tour Operator Software
Description de Peek PRO Tour Operator Software
Peek Pro est un système de réservation en ligne qui permet aux organisateurs d'activités d'augmenter leur chiffre d'affaires, d'économiser du temps et de fournir un service de haute qualité à leurs clients. Ces professionnels apprécient particulièrement les applications mobiles de pointe de l'outil ainsi que le design intuitif de son système de gestion administrative. Ses fonctionnalités incluent les paiements journaliers, les e-mails automatisés, la gestion des ressources et canaux, la numérisation des codes QR, les chèques-cadeaux, les exonérations gratuites, plus de 20 rapports personnalisables et bien plus.
Qui utilise Peek PRO Tour Operator Software ?
Convient aux organisateurs de voyages et d'activités offrant tous types d'expériences. Très simple à utiliser, la solution est appréciée de toutes les entreprises, même si elles n'ont pas encore entièrement adopté le format électronique, et leur permet de passer du format papier à l'iPad.
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Peek PRO Tour Operator Software
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Commentaires : Peek Pro est pour moi intéressant, bien conçu et pratique. Des améliorations sont attendues au niveau du support client. 7,5/10.
Avec Peek Pro, nos clients ont une vue globale sur les réservations disponibles en ligne. Le logiciel gère à la perfection les locations et expédie des mails aux clients pour confirmation, date et lieu. Ilpermet d'éviter la saturation des demandes (surbooking).
Les mises à jour et les changements de logiciels impactent le Service client, qui apparaît comme inexpérimenté et lent.
Great fit for our small rental & shuttle operation. Huge time-saver, very happy.
Commentaires : As mentioned above, we are saving a LOT of time answering fewer phone calls regarding booking kayak trips or questions about the kayak trips. The automated emails also help make sure that people don't miss their reservation, and they get a reminder of things they should bring and what time they need to be there, and we don't need to put in any extra work to make this happen. I put a lot of time into the initial set-up, but that was expected. It's very easy to use. I haven't had to call for support, but I would expect them to be very helpful if needed. Also, there is ultimately not much cost to do this. Peek charges a percentage on each booking (currently 6% i think), which most operators, including ourselves, add as a booking fee to the customer (which is pretty typical nowadays, so I don't have an issue with it). There was no additional set-up fee. I'm very happy. I was worried about how to integrate into Quickbooks on the accounting-side, but I've figured out some methods to enter the Peek sales that aren't very complicated.
Peek Pro has allowed us to easily add our reservations to our website, allowing customers to see what's available and book online. We can edit the schedule as needed, and the best part is the reduced call volume in our otherwise busy retail shop. Rentals and shuttles are a small part of our business, so we needed to streamline the amount of time it takes to manage it. Peek has helped tremendously! There is a lot of capability to the system, and you may have to find a few work-arounds to best suit your business, but all-in-all, I've been really impressed with the capabilities. The software helps us avoid over-booking, and it also automatically sends customized emails to remind people when and where they need to be. So helpful! The support team for set-up were very thorough and helpful as well. Once you get the hang of it, you should be able to do most everything yourself, but the support team will help get everything set-up initially, which is really nice. They have options of how to set up different types of operations, so it's good to have someone to work with.
No major complaints yet. Make sure you check through the email settings before you start using it, we had a few default emails that were still auto-sending that we should have customized sooner than we did, and I overlooked that they were sending out. There are a few small things I'd like to see updated eventually, like being able to customize and/or remove payment types (remove cash, for example), and also I'd like some more complex options for programming discount codes.
Réponse de l'équipe de Peek Travel
il y a 4 ans
Hi Hallie! Thanks so much for writing this detailed review. It's been an absolute pleasure working with you, and we're so glad we've been able to streamline your business and save you time !
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Commentaires : awesome! great simple yet sophisticated software, and great customer service
The booking flow is extremely straightforward, and simple for the user. They are pretty much prohibited from making mistakes, and the interface is clean and not messy. For a new user, the setup team was fantastic and I didn't have to lift a finger, other than learn how to use the product. I was pulled in a million different directions at the time but they are patient and very nice and understanding
I would prefer that the customer had to read through the rental waiver first and sign it before they did the booking
AVOID AVOID AVOID AVOID AVOID AVOID - Especially if you want to get your money.
Commentaires : I was actually beginning to fully understand the Peek software and finding more useful functionality but the accounting side of the house is a disaster. Payouts take forever. For a tour booked June 7 I still do not have the funds today, June 15. I had a recapture on a security deposit May 8 but as of today still do not have the funds. Nearly $1200 in damage to a rental vehicle I paid to repair but waiting 6 weeks for customer funds. If you issue a refund to a customer even before you get the money, they give you the money then put your account in arrears and stop paying out any reservations even when they have far more money than the arrears balance. Customer chargebacks are in a vacuum. The dispute department ignores all of your emails and does not reply to your response to the chargeback so you even know if they are advocating for you. This has been a terrible experience. If you want to get paid for your reservations or damage deposits timely, I recommend avoiding Peek at all cost.
Some of the features are useful. Steep learning curve if you are new to this type of software but I do think the list of features is robust.
Calendar is impossible to look at if you have several products. Does not have all the functionality I need. What I really disliked most about this company is the accounting department. Accounting is the weak link with Peek. Most of the customer service representatives are very nice and try to be helpful but accounting hides behind customer service representatives that are there for technical support and other concerns. You have to call and call for answers. They do not get back to you, no system for escalating issues. Requests to speak to managers are ignored. Unless you call and call there is no movement on your concerns and some customer support representatives are downright rude.
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Commentaires : Our On boarding agent Sarah was awesome! She answered all my questions and once she did the setup it allowed me to go in and start messing around on the backend with in the system to really get to know it. The software has so much to offer and they are adding new things every quarter to keep the software up to date with what customers need to make online booking as easy as possible.
The customer Portal is amazing! With everything moving to devices, this allows the customer to keep track of everything through texting.
The fees are higher then some other booking softwares. But the extras you get with peek out weigh the pricing.