Peek PRO Tour Operator Software

Qui utilise Peek PRO Tour Operator Software ?

Convient aux organisateurs de voyages et d'activités offrant tous types d'expériences. Très simple à utiliser, la solution est appréciée de toutes les entreprises, même si elles n'ont pas encore entièrement adopté le format électronique, et leur permet de passer du format papier à l'iPad.

Description de Peek PRO Tour Operator Software

Peek Pro est un système de réservation en ligne qui permet aux organisateurs d'activités d'augmenter leur chiffre d'affaires, d'économiser du temps et de fournir un service de haute qualité à leurs clients. Ces professionnels apprécient particulièrement les applications mobiles de pointe de l'outil ainsi que le design intuitif de son système de gestion administrative. Ses fonctionnalités incluent les paiements journaliers, les e-mails automatisés, la gestion des ressources et canaux, la numérisation des codes QR, les chèques-cadeaux, les exonérations gratuites, plus de 20 rapports personnalisables et bien plus.

Informations sur Peek PRO Tour Operator Software

Peek Travel

https://www.peek.com

Fondé en 2011

Vidéo de Peek PRO Tour Operator Software
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Présentation des tarifs de Peek PRO Tour Operator Software

Peek PRO Tour Operator Software est disponible en version gratuite et propose un essai gratuit.


Version gratuite

Oui

Essai gratuit

Oui

Déploiement et prise en charge de Peek PRO Tour Operator Software

Ressources d'aide

  • Service de support permanent (réponse directe)
  • Support en horaire de bureau
  • En ligne

Déploiement

  • Cloud, SaaS, web
  • Mobile (iOS natif)
  • Mobile (Android natif)

Formation

  • Formation présentielle
  • Formation en ligne en direct
  • Webinaires
  • Documentation

Peek PRO Tour Operator Software - Fonctionnalités

  • Accès mobile
  • Base de données de clients
  • Emplacements multiples
  • Gestion des réservations de chambres
  • Paiements en ligne
  • Planification automatisée
  • Planification des groupes
  • Rappels de rendez-vous
  • Rendez-vous récurrents
  • Réservation en ligne
  • Synchronisation du calendrier

Logiciels d'agenda : afficher la liste complète

  • CRM
  • Gestion des promotions
  • Gestion des réservations de chambres
  • Gestion des taux
  • Notes de réservation
  • Réservation d'activités
  • Réservation de tiers
  • Réservations de groupe
  • Support client

Logiciels de réservation : afficher la liste complète

  • CRM
  • Création d'itinéraires
  • Création de packages
  • Gestion de décharge de responsabilité
  • Gestion de site web
  • Gestion des devis
  • Gestion des fournisseurs
  • Gestion des prix
  • Gestion des promotions
  • Gestion des ressources
  • Gestion des réservations
  • Intégration GDS et OTA
  • Réservation d'activités
  • Réservation de plusieurs jours
  • Système central de réservation
  • Traitement des paiements

Logiciels pour tour opérateurs : afficher la liste complète

Peek PRO Tour Operator Software - Alternatives

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Avis sur Peek PRO Tour Operator Software

Lire tous les avis

Note moyenne

Facilité d'utilisation 4,7
Service client 4,8
Fonctionnalités 4,5
Rapport qualité-prix 4,6

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Écrivez votre avis !
Hallie T.
owner/manager
Vente au détail, 11-50 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 01/07/2019

"Great fit for our small rental & shuttle operation. Huge time-saver, very happy."

Commentaires: As mentioned above, we are saving a LOT of time answering fewer phone calls regarding booking kayak trips or questions about the kayak trips. The automated emails also help make sure that people don't miss their reservation, and they get a reminder of things they should bring and what time they need to be there, and we don't need to put in any extra work to make this happen. I put a lot of time into the initial set-up, but that was expected. It's very easy to use. I haven't had to call for support, but I would expect them to be very helpful if needed. Also, there is ultimately not much cost to do this. Peek charges a percentage on each booking (currently 6% i think), which most operators, including ourselves, add as a booking fee to the customer (which is pretty typical nowadays, so I don't have an issue with it). There was no additional set-up fee. I'm very happy. I was worried about how to integrate into Quickbooks on the accounting-side, but I've figured out some methods to enter the Peek sales that aren't very complicated.

Avantages: Peek Pro has allowed us to easily add our reservations to our website, allowing customers to see what's available and book online. We can edit the schedule as needed, and the best part is the reduced call volume in our otherwise busy retail shop. Rentals and shuttles are a small part of our business, so we needed to streamline the amount of time it takes to manage it. Peek has helped tremendously! There is a lot of capability to the system, and you may have to find a few work-arounds to best suit your business, but all-in-all, I've been really impressed with the capabilities. The software helps us avoid over-booking, and it also automatically sends customized emails to remind people when and where they need to be. So helpful! The support team for set-up were very thorough and helpful as well. Once you get the hang of it, you should be able to do most everything yourself, but the support team will help get everything set-up initially, which is really nice. They have options of how to set up different types of operations, so it's good to have someone to work with.

Inconvénients: No major complaints yet. Make sure you check through the email settings before you start using it, we had a few default emails that were still auto-sending that we should have customized sooner than we did, and I overlooked that they were sending out. There are a few small things I'd like to see updated eventually, like being able to customize and/or remove payment types (remove cash, for example), and also I'd like some more complex options for programming discount codes.

Réponse de l'éditeur

envoyé par Peek Travel le 08/07/2019

Hi Hallie! Thanks so much for writing this detailed review. It's been an absolute pleasure working with you, and we're so glad we've been able to streamline your business and save you time !

  • Source de l'avis 
  • Publié le 01/07/2019
Gary P.
Co-Owner
Hôtellerie, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 16/11/2020

"Peek is everything we needed"

Commentaires: Automating many regular tasks, including guest followup emails, waivers. As well as connecting directly to OTAs so they have our exact availability and no longer have to check multiple sites to update availability.

Avantages: We really like the simplicity for setting up new products. And appreciate the software updates that continually improve the booking software.

Inconvénients: Not optimized for Android tablets or cell phones.

  • Source de l'avis 
  • Publié le 16/11/2020
Jennifer J.
Owner
Loisirs, voyage et tourisme, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    1 /5
  • Facilité d'utilisation
    1 /5
  • Fonctionnalités
    1 /5
  • Support client
    1 /5
  • Rapport qualité-prix
    1 /5
  • Probabilité de recommander le produit
    0/10
  • Source de l'avis 
  • Publié le 15/06/2020

"AVOID AVOID AVOID AVOID AVOID AVOID - Especially if you want to get your money."

Commentaires: I was actually beginning to fully understand the Peek software and finding more useful functionality but the accounting side of the house is a disaster. Payouts take forever. For a tour booked June 7 I still do not have the funds today, June 15. I had a recapture on a security deposit May 8 but as of today still do not have the funds. Nearly $1200 in damage to a rental vehicle I paid to repair but waiting 6 weeks for customer funds. If you issue a refund to a customer even before you get the money, they give you the money then put your account in arrears and stop paying out any reservations even when they have far more money than the arrears balance. Customer chargebacks are in a vacuum. The dispute department ignores all of your emails and does not reply to your response to the chargeback so you even know if they are advocating for you. This has been a terrible experience. If you want to get paid for your reservations or damage deposits timely, I recommend avoiding Peek at all cost.

Avantages: Some of the features are useful. Steep learning curve if you are new to this type of software but I do think the list of features is robust.

Inconvénients: Calendar is impossible to look at if you have several products. Does not have all the functionality I need. What I really disliked most about this company is the accounting department. Accounting is the weak link with Peek. Most of the customer service representatives are very nice and try to be helpful but accounting hides behind customer service representatives that are there for technical support and other concerns. You have to call and call for answers. They do not get back to you, no system for escalating issues. Requests to speak to managers are ignored. Unless you call and call there is no movement on your concerns and some customer support representatives are downright rude.

  • Source de l'avis 
  • Publié le 15/06/2020
Tanya C.
Manager
Loisirs, voyage et tourisme, 11-50 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    4 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    3 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 22/09/2020

"The reports side is fantastic"

Commentaires: The software is great, customer support is phenominal

Avantages: reporting functions and pricing for user is great. Some calendar function and customization options.

Inconvénients: It was tough getting over the extra charge to our customers. Use of the actual calendar has some hurdles for us but Peek is working with me to sort it out

  • Source de l'avis 
  • Publié le 22/09/2020
Karen Q.
Owner
Gestion de l'enseignement, Auto-entrepreneur
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 21/02/2020

"Glad I Choose Peek PRO"

Commentaires: I use this software to book customers on walking tours and sell them add-ons. The customizable booking flow makes the add-ons less obtrusive than the software I used previously. Peek PRO also has more marketing capabilities like tracking abandoned shopping carts, key to converting lost customers into sales. So far my experience has been very positive. Support was always available to me during the onboarding period and now that I am past that, highly responsive.

Avantages: Peek PRO is easier to use than the booking software I used previously - more intuitive about where things are and how to find them, easier to create promotions, configure options. The booking flow is fully customizable to offer the best possible experience for customers.

Inconvénients: Because I was using something else for quite a long time, it's challenging sometimes to change the way I think to work with Peek PRO but I think that is more about learning the product than the product itself.

  • Source de l'avis 
  • Publié le 21/02/2020