Current RMS

Current is the extra person we can actually afford...

Commentaires : Current has totally revolutionised our business and been with us right from starting as a one man business all the way to where we are now. I always get asked, is this software just for big businesses OR is this business just for small businesses. Truth is Current RMS is both, and everything in between. I strongly believe that Current has enabled us to grow from a small business to a larger business because Current has taken the place of the extra office employee we could never afford. Whether it's on the road, at the gig, in the warehouse or in the office. Current always has everything organised and looks absolutely beautiful both from our end, and more importantly from the customer's end. Current's customer service has been second to none. The Current team even sent us a Christmas present last year - that's how you can know that you're dealing with REAL people on the other end.

Avantages :

This software is absolutely sensational. It looks good, it operates even better, it's cloud based, integrates straight with our accounting package, AND the creators are forever after your feedback to improve the package. Unlike most provider's they actually listen to what the consumer wants and then they deliver it. Never have I found a software package that makes me actually enjoy managing a business, until now.

Inconvénients :

Every time I find a con, shortly after Current RMS brings out an update that fixes the con. So I'm going to leave this box blank, because If I fill it, chances are by next week it will be irrelevant!

After months of researching and trailing different products RMS ticks EVERY BOX!

Commentaires : Better customer service, Staff time savings, More efficient use of staff time,

Avantages :

I love the ease of use of Current RMS, I was worried that cloud based software and rural Yorkshire internet just wouldn't mix but the responsiveness is as if the software is hosted on the machine I'm using. Every time a new update is released it ticks boxes that I didn't even have. The discussions feature is great, I'd happily pay £35/month for a email client that shows when recipients have read my emails and that is included with RMS!

Inconvénients :

I'd love to have an iOS app, I appreciate that the mobile version of the standard web GUI is available but it is a bit clunky on iOS (even on a plus sized phone). The wish list is great but now it is to over 500 wishes it is getting a little out of hand, many repeat requests (each with maybe 20 votes but potentially 100 across the 5 requests?) Perhaps the wishlist should send out an email every week/month of 'new ideas' which may prompt users with spare votes to vote on an idea that they didn't even think was missing?

Slow interface and drawn out procedures for simple tasks - 8 months in, looking for alternative

Commentaires : I can't believe the other people posting here are talking about the same product.
The interface and everything about the operation of the software is slow.
Imagine you take three phones from potential new customers who want relatively simple quotes for a 3-5 items and a technician.
Think they're getting them quickly?
No way.
You can't fill in a quote form with new details adding to client contact, organisation and venue lists.
No you're going to spend hours on these quotes navigating around the site adding all three to the separate lists, then link them.
It's so slow, and this is how every part of the system works, everything is separate and you constantly have to move around the clunky interface to do everything before you can do your initial task.
Saving commonly used requests as templates, nah not really, you can hack your own ways to do it by 'cloning' old 'opportunities' but when yu get busy it's real easy to miss out changing some details to the venue remains the old venue or some other mistake.
If I wasn't the co-owner I'd have been fired long ago as if people show up to pick up gear it's so clunking booking it out I mostly don't get around to it, and remember to allocate, prepare and bookout and check it in again, no you can't skip steps, why would anyone do that?
The developers seem more interested in forcing you to use every new tool they create, it honestly seems like they measure usage of components and issue bonuses accordingly. It really seems badly designed on purpose.
Maybe if you move from using a whiteboard based rental system this could seem revolutionary but it's just not.
Yes venting, yes hate it, yes looking around for other options, any feedback other than gushing praise for Current is appreciated.
Cheers
James

Avantages :

Better than a whiteboard. Maybe.

Inconvénients :

I hate that lists can only have a handful of entries (like 5) because for each entry Current like to have big icons that take up space that could be used to add two more entries. Want to search current quotes, think 5 per page and clicking very slowly through each page.

Ever evolving software solution.

Commentaires : Current is a great product that has been working really well for us. Since we started with Current over 2 years ago we have seen it evolve. As a result of this when a new feature is released it needs to be managed within your organisation as some will use it in a different way than you might. Any process you may have developed before any new feature release that carries out the same function may need to have its migration managed. It is a moving feast and as such needs to be managed for this reason only I give it 4 for ease of use.

Avantages :

Cloud based and evolving. Excellent Support.

Inconvénients :

Because it evolves your processes need to as well. Sometimes there is just not the time to do this and it can lead to different work practices within the organisation.

Our whole process has been greatly streamlined by this great bit of software

Avantages :

SO easy to use - very little training required Easily customisable to suit most of our needs Great customer service (we had one glitch where one of the developers spent about three weeks working on something for us but then swore blind it couldn't be done - then spoke to someone else who had it fixed exactly how we needed and took him only 5 minutes!) New features constantly added - forever evolving for the better Asset tracking and management is a breeze They attend all the industry shows so it's always easy to meet face-to-face to discuss things - everyone is so friendly - you feel like you are dealing with people who properly understand your needs

Inconvénients :

These are only very minor points and should in no way detract from how great this software is: Some features take a lot longer to materialise than others - the reason for this is completely understandable but that doesn't make it any less annoying Data import/export is a bit clunky - it would be great to be able to make edits to databases without having to download them and upload them Access/permission levels are set by user level and not individually by login Outlook integration could be better