Pour qui ?

We serve residential and commercial real estate property managers, landlords, and private investment groups throughout the United States, Canada, Australia, New Zealand, South Africa, and the world!


Notes moyennes

44 avis
  • 4 / 5
    Note globale
  • 4 / 5
    Facilité d'utilisation
  • 4.5 / 5
    Service client
  • 4 / 5
    Fonctionnalités
  • 4 / 5
    Rapport qualité-prix

Informations sur le produit

  • À partir de
    $15/mois
  • Version gratuite
    Non
  • Version d'essai gratuite
  • Déploiement
    Cloud, SaaS, web
    Mobile (iOS natif)
    Mobile (Android natif)
  • Formation
    Formation en ligne en direct
    Documentation
  • Ressources d'aide
    Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • LandlordTracks
  • https://landlordtracks.com
  • Fondé en 2009

À propos de ce logiciel

Our web-based property management software for residential and commercial properties will automate all aspects of property mgmt for apartments, condos, houses, and retail centers. With our lease, vacancy, and work order management systems, you will be more efficient and productive as a property manager. The fully Integrated and automated accounting suite will save you loads of time by utilizing automated rent collection, automated invoicing, and automated late fee tracking tools.


LandlordTracks Management Software - Fonctionnalités

  • Base de données de propriétaires
  • Base de données des locataires
  • Biens commerciaux
  • Calcul des pénalités de retard
  • Facturation
  • Gestion de l'impôt
  • Gestion de la maintenance
  • Gestion de site web
  • Gestion des assurances
  • Gestion des contacts
  • Gestion des frais
  • Gestion des portefeuilles
  • Gestion locative
  • Portail des locataires
  • Portail des propriétaires
  • Propriétés résidentielles
  • Suivi des locations
  • Suivi des logements inoccupés
  • Traitement des paiements
  • Vérification de crédit
  • Base de données de propriétaires
  • Base de données des locataires
  • Baux commerciaux
  • Baux commerciaux
  • Baux résidentiels
  • Classification des locations
  • Facturation
  • Gestion de sous-location
  • Gestion des biens
  • Gestion des contacts
  • Gestion des portefeuilles
  • Gestion de l'impôt
  • Gestion de site web
  • Gestion des frais
  • Gestion des locataires
  • Paiements en ligne
  • Portail des locataires
  • Portail des propriétaires
  • Suivi des logements inoccupés
  • Vérification de crédit
  • Base de données de biens
  • Communautés de membres
  • Gestion de site web
  • Gestion des calendriers
  • Gestion des comités
  • Gestion des documents
  • Gestion des ordres de travail
  • Gestion des événements
  • Répertoire de membres
  • Traitement des paiements en ligne

Avis les plus utiles sur LandlordTracks Management Software

Double edge sword

  Traduire avec Google Translate
3/5
Note globale
3 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
4 / 5
Support client
2 / 5
Rapport qualité-prix

Commentaires: Enough use to of the system to realize that it is not suitable for my business.

Avantages: The human beings that answer the phone on the Help Desk. Aaron, Mark & Mark's replacement are excellent to liaise with.
Great system if you are just managing your own properties and not using for a property management company.

Inconvénients: The licensing fees are comparative to competitors, however the features & functionality, system "up"time & ease of user adoption and followup from help desk requests are a lot to be desired. 1. I do a lot of work in the system outside of normal business hours. The system seems to always be periodically "down" from approx 9pm CST or at least this is the time frame when I have most issues.
Does the system "time out" in the background if so when? as there is no message received stipulating this fact. I have to log in multiple times to clear error messages.
2. Help desk requests that have been escalated, there is rarely any followup by Landlord Tracks to ensure users issue has been resolved. I have had to call back in on all occasions except once.
To date there is still an issue outstanding by approx 2 weeks with no followup
3. Online help need massive updating with "use case scenarios" 4. Release notes should be incorporated in the help area of the system, the client should not have to log into social media for this information 5. More regression testing is needed before releasing new versions 6. There is not a clear delineation at the sales pitch to advise that an independent accounting program is strongly advised if you are a managing company 7. As a company I am sure you have been in business for years, but the perception so far seems as though you are a new player in the market

Réponse de l'éditeur

envoyé par LandlordTracks le 10/04/2018

Karolyn, Thank you for your review. We left you a couple voicemails and an email last week to help you resolve your concerns. We take our customer support serious, as you have experienced, and want to do all we can to help you have a great experience. With replicated servers and industry standard fail over policies we are happy to report the servers have been up 100% of the time for 9 years now. In 2017 we had 3 reports of slowness similar to what you have outlined and they turned out to be a problem with the customers Internet provider, and local environment at their home/office. Our support team will be happy to do all we can to help you resolve any slowness issues. We also reviewed your phone logs, emails, and open tickets and we show all your requests were handled within 24hours. We aim to have the best customer service, so, please reach back out to us at 1.800.769.6373 if you have something you need help with. Thank you!

Some things are annoying

  Traduire avec Google Translate
4/5
Note globale
3 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
3 / 5
Support client
4 / 5
Rapport qualité-prix

Commentaires: Organization of tenants

Avantages: Organization is awesome, except for it doesnt really alphabetize anything. I love the ability to be able to accept all types of payments. I do however think that they need to cater better to weekly tenants. A calendar next to each section would help so you can select the dates rather than try to figure them out and make sure the weekly payment is made

Inconvénients: We need to discontinue using Landlord Tracks fix for overpayment credits. It looks good initially, but reports are messed up. So in the future if someone overpays, do this: 1. Accept payment, but apply to 2 different invoices. You may need to create a new invoice for the next time period.
Example: Tenant A wants to pay $200 cash, but only owes $180.
Invoice 1: Receive $180.00
Invoice 2: Receive $20.00
2. Make sure of the amount owed, especially with credit card payments, prior to receiving payment.

Réponse de l'éditeur

envoyé par LandlordTracks le 18/08/2017

Hi Victoria, We'd love to visit with you about the way you are handling the credits. The way you are doing it doesn't sound correct and is likely why your reports don't give you the numbers you want. The software has a good way of handling the situation you referenced when a tenant over pays the $200, but only owed $180. If done properly the reports will be accurate. The system can automatically issue a credit to the tenant for the $20 to be applied down the road if you want. Give our support team a call at 1-800-769-6373 and we'll show you how to do it. We'll also try to reach you on the phone. Thank you!