Pour qui ?

Any website owner can use our product to interact and monitor customers. With either Live Chat, Ticketing System, or Real Time Visitor Tracking.

Notes moyennes

2 avis
  • Note globale 4.5 / 5
  • Facilité d'utilisation 4.5 / 5
  • Service client 5 / 5
  • Fonctionnalités
  • Rapport qualité-prix

Informations sur le produit

  • À partir de 10,00 $US/mois
  • Prix Monthly and Annual plans available per product.
  • Version gratuite Oui
  • Essai gratuit Oui
  • Déploiement Cloud, SaaS, web
  • Formation Formation en ligne en direct
  • Ressources d'aide Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • Chataroo
  • http://chataroo.com/
  • Fondé en 2013

En savoir plus sur Chataroo

Web based help desk software! Chataroo eTicketing allows you to manage your support services more efficiently, treating each and every incoming request as a unique, traceable ticket. Managing support requests sent in via email, through the web or over the phone in one EASY to use system empowers your support agents and reassures your end-users of quick, efficient and quality support! For customers who want immediate help, nothing satisfies and converts quite like Live Chat Support.

Chataroo - Fonctionnalités

  • Analyse du service client
  • Catalogage et catégorisation
  • Contrôle des réponses par e-mail
  • Gestion des connaissances
  • Messagerie instantanée
  • Mesure des performances
  • Portail libre-service
  • Recherche
  • Suivi du support client
  • Chat proactif
  • Ciblage géographique
  • Formulaire hors ligne
  • Intégration de tiers
  • Partage d'écran
  • Réponses préenregistrées
  • Stratégie de marque personnalisable
  • Suivi des visiteurs de sites web
  • Transferts/Routage
  • Alertes et remontée des problèmes
  • Assistant virtuel
  • Base de connaissances
  • Enquêtes et feedback
  • Gestion des centres d'appel
  • Gestion des e-mails
  • Gestion des flux de travail
  • Gestion des listes d'attente
  • Gestion des rendez-vous
  • Intégration des médias sociaux
  • Messagerie instantanée
  • Mesure des performances
  • Portail libre-service

Logiciels équivalents

Avis les plus utiles sur Chataroo

Potential customers are turned into REAL customers

Publié le 03/04/2015
Jim M.
Provenance de l'utilisateur 
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Support client
Rapport qualité-prix

Commentaires: When people want to buy your product on the internet there is always some questions they have before they move ahead with a purchase or service, and they won't use the phone. Why? Because they know they are going to get an automated phone response and take forever to get their question answered. Chataroo's powerful user interface allows customers to get their questions and thoughts flushed out right away! It converts would be customers into paying customers and even more importantly repeat customers! It's easy to use, they have great customer service, and pay for itself many times over. Signing on with Chataroo is a "no brainer".

Affordable Live Chat & Ticketing Help Desk

Publié le 03/04/2015
Vinny C.
Provenance de l'utilisateur 
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Support client
Rapport qualité-prix

Commentaires: We have been using Chataroo.com for over a year. Live chat is easy to use and ticketing helps us keep track of customer issues. I was able to install the software with small snippets that I just copy and pasted to my websites footer html, which only took a couple of minutes. My favorite feature is that I can customize the look and feel of the the chat window and ticketing system to match my website. Also, visitor tracking provides an insight into what my customers do on the website. Great products at an affordable price, I definitely recommend Chataroo to any website owner wanting to connect with their customers!

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