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Description de iVvy Venue Management

iVvy Venue Management Software est un logiciel basé sur le cloud conçu pour aider les sites à commercialiser et à gérer leur espace de réception, leur traiteur, leur équipement et leur hébergement à partir d'un seul endroit. L'utilisation de ces logiciels permet de gérer facilement les demandes de renseignements et les réservations, tout en fournissant un reporting et une visibilité sur l'ensemble de l'activité commerciale. Ce logiciel est utilisé par une vaste gamme de lieux, depuis les restaurants dotés d'espaces événementiels aux grandes chaînes hôtelières comprenant de nombreux sites et salles de réunion.

Qui utilise iVvy Venue Management ?

Tous les sites avec espace événementiel, des restaurants avec espace privé aux clubs de bowling et de golf, en passant par les grandes chaînes hôtelières dotées de plusieurs sites et salles de réunion.

iVvy Venue Management Logiciel - 1
iVvy Venue Management Logiciel - 2
iVvy Venue Management Logiciel - 3
iVvy Venue Management Logiciel - 4

iVvy Venue Management ne vous convainc pas tout à fait ? Comparer avec une alternative populaire

iVvy Venue Management

iVvy Venue Management

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VS.
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93
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4,2 (66)
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Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur iVvy Venue Management

Note moyenne

Note globale
4,6
Facilité d'utilisation
4,5
Service client
4,7
Fonctionnalités
4,4
Rapport qualité-prix
4,5

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
67%
4
26%
3
8%
Vadawn
Vadawn
Group Sales and Events Manager (Australie)
Utilisateur LinkedIn vérifié
Hôtellerie, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

iVvy Venue management softwear

5,0 il y a 7 mois

Commentaires : I have been using it for 5 years and very happy. A group of 7 venues with excellent results across all.

Avantages :

Very user-friendly, great support. All documents are customizable and can contain your won branding. Strong CRM management and good reporting.

Inconvénients :

reconciling payments with a third party can be challenging.

Réponse de l'équipe de iVvy

il y a 6 mois

Thank you for the feedback Vadawn. We will pass your comments onto our team.

Alana
Director of Leisure and Business Travel (É.-U.)
Hôtellerie, 51–200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Quick Turnaround on securing business with signed BT Contracts

5,0 il y a 6 mois

Commentaires : I specifically handle the Corporate Business and Leisure Markets, and I needed to have the ability to merge the document with my client/contact and IVvy made it happen. I am new to the system, and to the company, and had been waiting for a sales coordinator to train and assist. Today, I am able to create the document, make edits per account, send an email notifying the client that the BT Contract needs a signature (E-signature) and I'm notified via email that it has been signed! I just co-sign our BT Contract, and boom - it's completed and then I can mark the piece of business DEFINITE! Just like MAGIC! Thank you most of all to [sensitive content hidden] who walked me through the process and trained me - in the same day, I received my first signed agreement, and today, another! Their team is responsive, professional and most of all effective and friendly! Thank you, [sensitive content hidden] of IVvy, from the bottom of my heart in providing the training and setting me up for SUCCE$$!

Avantages :

The ability to upload a document (BT Contract Template) and send out for E-signatures for both parties (client and myself) to seal the deal! This was possible thanks to the one-on-one training provided by [sensitive content hidden], on the IVvy Team!

Inconvénients :

Only that it was another portal to learn, after working with Delphi/Salesforce for years, but in actuality - this is the first time an independent hotel was able to connect directly with the PMS (Opera) in our case at LJBTC and La Jolla Shores Hotel. Once you learn the system, it is user friendly - just do it - JUMP!

Réponse de l'équipe de iVvy

il y a 6 mois

Thank you for the kind words and feedback Alana. We will share this with our team.

Sally
Event and Sales Coordinator (Australie)
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

User's feedback

4,0 il y a 2 mois Nouveau

Commentaires : It is a great venue management tool if we have regular event business.

Avantages :

Quotation and Invoicing, you can do a quick quote and send to your client.

Inconvénients :

Loading information and rates in the beginning are very time consuming.

Réponse de l'équipe de iVvy

le mois dernier

Thank you for your review and feedback. We will pass this onto our team.

Debby
Administrative Assistant for Sales and Marketing (É.-U.)
Hôtellerie, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Woodstock Inn and Resort Review of iVvy

3,0 il y a 8 mois

Commentaires : Overall iVvy is a great product. Our team likes using the program, and find it easy to use.

Avantages :

The cost compared to other products. That it is compatible with our operating systems. Customer service is outstanding. We came in early with the US launch of the product and they have worked tirelessly to make sure the product works as we need it to.

Inconvénients :

Reporting features are not up to my standards. The contact module is clunky. We were unable to upload our history from our previous provider.

Réponse de l'équipe de iVvy

il y a 8 mois

Thank you for the feedback, Debby. We have passed on your comments to our team.

Stacy
Event Sales Manager (Australie)
Services et installations de loisirs, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Events Sales Manager

3,0 il y a 4 mois

Commentaires : I'm still learning the program, we are arranging for a training course which will be very helpful. Trying to contact support between 12PM - 5PM Mon - Fri is very difficult which is in between work hours, otherwise anytime after 6 PM there is no issues calling support other than it's in my own time. Also, I've left multiple messages for someone from support to call me back and I don't receive any call back.

Avantages :

The quick response in resolving my issue.

Inconvénients :

The length of time it takes trying to contact support or having someone from support contact me back.

Réponse de l'équipe de iVvy

il y a 4 mois

Hi Stacy, Thank you for your review. We are sorry that you have experienced this wait time on support. We pride ourselves on having outstanding and responsive support. Please reach out to your customer success manager directly and they can work through your support problems.

Rhiannon
Head of Sales and Marketing (R.-U.)
Événementiel, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Central Hall Venues

4,0 il y a 5 mois

Commentaires : Ivvy has been reliable system since we started using it. It has made all departments work more efficiently and given us the tools to easily find the right data to drive our business further.

Avantages :

As a sales tool, the system creates proposals and easy to use templates that makes responding to a high number of enquiries speedy. Reporting is also clear and quick to use.

Inconvénients :

It doesn't currently include a forecasting tool for sales that could calculate speculative.

Réponse de l'équipe de iVvy

il y a 4 mois

Thank you for the review, Rhiannon.

Maria
Corporate Director of Sales and Marketing (É.-U.)
Hôtellerie, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Easier system and better than other systems

5,0 il y a 8 mois

Avantages :

It's very user-friendly and easier to learn than other systems. The flow just works better than other systems.

Inconvénients :

Integration but hopefully IVvy will integrate with Marriott's new system. Possibly integration with Lightspeed would be great!

Réponse de l'équipe de iVvy

il y a 8 mois

Thank you Maria for a fantastic review.

Julie
Head of Conference and Events (R.-U.)
Hôtellerie, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées précédemment :

Winter Gardens

3,0 il y a 6 mois

Commentaires : Overall our experience has been good. We have had challenges with our Ops team and have tried to work with the system as best we can

Avantages :

Tasks BEO's Reports CRM Diary Contracts and uploading other items

Inconvénients :

Inflexibility - we have asked for several things to be added/changed but these requests haven't been possible

Réponse de l'équipe de iVvy

il y a 6 mois

Thank you for the review, Julie. We have passed on your feedback to our customer success team.

Madeline
Social events Catering Manager (Canada)
Hôtellerie, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

User Friendly System

4,0 il y a 7 mois

Commentaires : Overall, the experience is good so far and we've been using the system for 4 years already.

Avantages :

It is a very user friendly system. New employees can easily learn the system.

Inconvénients :

Inputting the menus every time we will update, you have to do that on your own cause it will cost extra if you ask them to do it, same thing with the updates on contract and BEO template, everything has extra cost.

Réponse de l'équipe de iVvy

il y a 7 mois

Thank you for your review, Madeline. We appreciate the feedback and will share it with our team.

Sarah
Director of Sales (Australie)
Événementiel, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Easy to use.

4,0 il y a 6 mois

Commentaires : Overall positive experience, it's efficient for our sales force to use and the iVvy team are constantly making enhancements for a better system.

Avantages :

It's easy to use and easy to teach others.

Inconvénients :

The accommodation side could still use some improvement but has made big strides since we started using in 2018.

Réponse de l'équipe de iVvy

il y a 6 mois

Thank you for the feedback and review Sarah. We will pass this on to our team.

Ashleigh
Sales and Business Development Manager (Australie)
Hôtellerie, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great system, user friendly and amazing support team!

5,0 il y a 7 mois

Avantages :

Great support team with quick responses. Easy to use system. Pre generated documents making the sales process easy.

Inconvénients :

Can't do a recurring block out in the calendar. Time specific split within a space. ie during the christmas time (12-5pm) and (6-11pm). Not being able to hide the "Uncategorised" bar at the top of the spaces.

Réponse de l'équipe de iVvy

il y a 6 mois

Thank you for the feedback Ashleigh. Our team has some suggestions to potentially solve your cons. Time splits can be achieved by adding multiple sessions to the block, make sure the booking is a detailed booking and multiple sessions can be added to the same space or to multiple spaces. In the instance described with multiple Christmas sittings, the original session once populated can be copied and updated with necessary changes to attendance, menus or logistics. https://knowledge.ivvy.com/kb/copying-sessions-in-a-booking Without and categorisation of the event spaces, unfortunately all spaces are grouped as uncategorised, this however can be removed and replaced with custom categorisations to better organise your function diary, please see the link below for more information: https://knowledge.ivvy.com/kb/creating-categories-for-your-function-spaces

Nick
Corporate Director of National Accounts (É.-U.)
Hôtellerie, 201–500 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Great tool for boutique groups!

5,0 il y a 8 mois

Avantages :

iVvy's support teams are what make it special. Always thankful I have several people I can reach out to with issues and they get back to me within hours if not minutes. The training videos and knowledge center also provide most of what's needed to learn at your own pace.

Inconvénients :

I wish bookings lived WITHIN Accounts. This setup puts bookings first, but to me it just makes way more sense to start with an Account, and then add bookings to it.

Réponse de l'équipe de iVvy

il y a 8 mois

Thank you for the feedback, Nick!

Katie
Business Development and Sales Manager and Event planner (Australie)
Hôtellerie, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

iVvy is an incredible event software system, and the team are amazing, can't recommend enough!

5,0 il y a 5 mois

Commentaires : I was recommended iVvy over 6 years ago, and it has never dissapointed me. It's an incredible event software system which will improve your event sales, planning, reporting and more. I loved iVvy so much that I have convinced my new workplace to change systems, it has so many features that will help you and your team improve processes and your client's journey.
The support team are very responsive and helpful, nothing is an issue for them.

Avantages :

- The way the system looks & functions - CRM system - Reporting, it's much better than other event software, can't recommend it enough - Templates & Electronic contracts & BEOs - The IVVY team, they're all amazing

Inconvénients :

I don't have a single negative comment to say about iVvy, I have loved it since I started using it at my old job 6 years ago.

Réponse de l'équipe de iVvy

il y a 5 mois

Thank you for the review, Katie.

Kate
Wedding and Event Coordinator (É.-U.)
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

All In One Product

5,0 il y a 8 mois

Commentaires : IVvy is user friendly- easy to navigate program! When customer service is needed- They are always great to work with and very resourceful!

Avantages :

Very easy to navigate. I love that I can email invoices and allow payments within one program! IVvy truly is an "All in One" package deal even allowing customers to search and book their event (if you choose to have your venue searchable on the market).

Inconvénients :

There are a few features I wish were more accessible when it comes to set up. It seems that once I input options for drop menu with the food, I cannot remove the options. If I need to book a room that has already been booked, it would be nice if IVvy offered a notification box the room is already booked and allowed me the option to move an event to a different room from the notification itself. Instead, I have to access the other booking seperately to move the room then I can proceed with my other booking.

Réponse de l'équipe de iVvy

il y a 7 mois

Thank you, Kate, for your review and feedback. We will share it with our team.

Alecia
Global Sales Manager (É.-U.)
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Global Sales Manager

5,0 il y a 5 mois

Commentaires : Overall I have enjoyed my experience with using iVvy.

Avantages :

I love how easy iVvy is to navigate and utilize as our day to day CRM.

Inconvénients :

Updating necessary taxes and fees and menus can be a bit of a challenge. We also see some issues with our Reservation system and Ivvy showing the same totals for room block pickup/actualization.

Réponse de l'équipe de iVvy

il y a 5 mois

Thank you Alecia for the review.

Leanne
Regional Director of Sales (É.-U.)
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Highly Reccommend!

5,0 il y a 5 mois

Commentaires : Absolutely loving using iVvy and I have no complaints currently. Training was easy and thorough and I would highly recommend this user friendly sales system! Everything can be accessed at the click of a button.

Avantages :

I love that iVvy makes everything so simple! I'm able to get contracts and documents over to the client in a matter of minutes making the process both efficient and effortless.

Inconvénients :

I do not have any complaints about the system currently.

Réponse de l'équipe de iVvy

il y a 4 mois

Thank you for the review, Leanne.

Jenny
Events Coordinator (Australie)
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Highly reccommended

4,0 il y a 5 mois

Commentaires : Fantastic
....................................................................................

Avantages :

The support service is fantastic, fast and accurate responses. iVvy covers so many areas in one program

Inconvénients :

Hard question as I am very happy with this product. The only very small thing I would suggest is more webinar training sessions (free ones)

Réponse de l'équipe de iVvy

il y a 5 mois

Thank you for the review and feedback, Jenny. We will pass on your note about webinars to our training team.

Jenni
Director of Sales and Marketing (R.-U.)
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Ivvy feedback

5,0 il y a 5 mois

Commentaires : Excellent and the training is outstanding too

Avantages :

Simple to use, process makes sense. The users can suggest changes and training is always available.

Inconvénients :

Tasks do not automatically open on the first page, so easy to forget

Réponse de l'équipe de iVvy

il y a 5 mois

Thank you for the review and feedback, Jenni. We will pass this onto our team.

Rebecca
Function and Events Coordinator (Australie)
Produits alimentaires, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Function and Event Coordinator

5,0 il y a 6 mois

Avantages :

Its simple to learn and easy to use. I can send proposals very fast .

Inconvénients :

I cannot highlight anything to appear in bold or coloured on BEO's.

Réponse de l'équipe de iVvy

il y a 6 mois

Thank you for the feedback, Rebecca. Feel free to reach out to your dedicated Customer Success Manager to try help find a work around for your con.

Edana
Area Director of Sales (É.-U.)
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Edana Chisler's review

3,0 il y a 5 mois

Commentaires : It's getting better =) I've used it for almost two years and it's improving over time.

Avantages :

Simple to use. I have used Delphi and SalesPro in the past. They take longer to learn.

Inconvénients :

I would like to be able to use a previous BEO for a different client (if they have the same details).

Réponse de l'équipe de iVvy

il y a 4 mois

Thank you for your review and feedback. Will will pass this onto your customer success manager and they will be in touch to see how we can help and improve your experience with iVvy.

Brooke
Events Sales and Planning Manager (Australie)
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Melbourne Place Review

5,0 il y a 6 mois

Commentaires : In 6 months time, it's been really wonderful to use. The training period was great (Bernadette) & very informative as had the ongoing support from our Client Success Manager (Matt).

Avantages :

- It's very user-friendly & easy to follow. - It's not cluttered & confusing to read which helps when you're really busy with event bookings. - Very easy to add in Food & Beverage items, menu packages etc.

Inconvénients :

Searching for dates in the diary can be tricky sometimes. Would love more of a monthly view.

Réponse de l'équipe de iVvy

il y a 6 mois

Thank you for your review, Brooke. We will pass on the feedback to our customer success and product teams.

Angela
Head of Conference and Events Sales (R.-U.)
Sports, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Ivvy System

5,0 il y a 5 mois

Avantages :

The look and feel, how easy the system is to use

Inconvénients :

Reports not being as easy to manipulate to suite own needs

Réponse de l'équipe de iVvy

il y a 5 mois

Thank you for the review, Angela.

Crystal
Head of Events (R.-U.)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Ivvy is a great tool for our events!

5,0 il y a 6 mois

Commentaires : Great support and get everything I need from it

Avantages :

Efficiency and really helps with all aspects of our department. Great support from Ivvy team

Inconvénients :

Can sometimes be aimed more towards larger hotels and we are a small company. But not a major factor.

Réponse de l'équipe de iVvy

il y a 6 mois

Thank you for the review, Crystal.

Angela
Wedding and Events Coordinator (Australie)
Hôtellerie, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Ivvy Review

4,0 il y a 5 mois

Commentaires : Support is always great when you contact them regarding a problem and an overall solid software to use.

Avantages :

You can complete bookings, send invoices and create event orders all in the one place.

Inconvénients :

Some key items are missing- such as being able to put in a winter discount I followed up and they didn't have that feature and being able to pay for an event in installments is not set up yet.

Réponse de l'équipe de iVvy

il y a 5 mois

Thank you for the review and feedback, Angela. We will pass this onto our team.

Louise
Applications Manager (Danemark)
Hôtellerie, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

iVvy - A good and sustainable digital solution

4,0 il y a 6 mois

Commentaires : iVvy helps us during our operation - all from quotes and bookings in the conference department to use virtual run sheet on an IPAD for our waiters and kitchen staff.

Avantages :

It is fast, minimal downtime, virtual run sheet and you can open multiple tabs

Inconvénients :

The limited integration on postings to our PMS system and problems with translations in documents to Danish.

Réponse de l'équipe de iVvy

il y a 6 mois

Thank you for the review, Louise. We will pass on the feedback to our team.