Khaos Control

Commentaires: It's quite a difficult job looking for that new piece of software or an updated piece of software for your business, whether that's just an ERP platform or a website or a combination of the two. There’s not really a lot of guidance out there for the small business. Finding a piece of software that will allow you to run your processes the way you already do but also change your processes to be more efficient can be hard to find if you’re just starting to look. Having a system like Khaos Control allows us to run our business the way we've always wanted to, and it's forward-thinking enough to allow us to improve our business so we can grow and be more efficient. One of the biggest benefits of Khaos Control has been the changes within our customer service team. Prior to implementation, the customer service team became an impromptu service desk. They were helping users through the technical issues occurring on our website instead of guiding them through product purchases. Our site prior to Khaos Control just didn’t work properly, users wouldn't be able to log in correctly, they wouldn't be able to apply discounts or reset their password. When we were looking for the right solution it was always a compromise, but with Khaos Control it was different; the system was seamless from the very beginning. We instantaneously saw the difference and it sounds a bit of a cliché to say it, but there was never a time when anyone wanted to go back to the old system.

Avantages: The ease of use - Khaos Control has been a revolution for our business, allowing us to continue to grow our business, expand into new markets and improve our Customer Service to existing customers. It's ability to grow with our business was also a key factor for us - there wasn't a list of modules or add-ons to buy for new features, it was one solution that did what we needed when we initially bought the software and as we needed it we could just start using new features. When we needed customisations they were quickly and professional developed to meet our needs and then tested and integrated with a minimum of hassle or disruption.

Inconvénients: It's hard to think of a "con" to Khaos Control - there have been perhaps an instance where something has worked in a way differently than we'd imagined, which has meant we've either had to re-think our process or just adapt. But overall we've only really had a positive experience.

Commentaires: As a growth stage startup, we put Khaos in early and made the right choice.

Avantages: Fantastic friendly and fast support, almost everything we need is 'out of the box' feature wise. Easy to use (like anything, once you get used to it).

Inconvénients: It's not the cheapest ERP out there, but glad we chose it. Integration with Magento is not provided or supported by Khaos (however the API is), we've had to use another provider to integrate, worth nothing when you're doing the sums.