Lighthouse 360
Description de Lighthouse 360
Lighthouse 360 fournit des modes de communication automatisés avec les patients qui permettent aux cabinets dentaires de gagner du temps et de remplir leur carnet de rendez-vous. Conçu spécifiquement pour les dentistes, ce logiciel primé automatise vos tâches quotidiennes les plus répétitives, notamment les confirmations de rendez-vous, les rappels de rendez-vous, les examens des patients, etc. Lighthouse 360 a remporté trois fois de suite le Townie Choice Award et a été élu "meilleur produit" par le Dental product Shopper. Vous pouvez demander une démo gratuite.
Qui utilise Lighthouse 360 ?
Conçue pour les petites et grandes entreprises du secteur dentaire, cette solution cloud permet de gérer le fonctionnement du cabinet et la communication avec les patients.
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Lighthouse 360
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Avis sur Lighthouse 360
Allison
Lighthouse 360
Commentaires : Nothing negative to note, seamless integration, helpful customer service and a valuable product
Avantages :
The product is easy to use and set up, it saves time, keeps patients on track with their appointments, reduces no-shows and allows us to communicate through text.
Inconvénients :
There is a competitor that is able to copy health form information that is filled out online right into Dentrix as well as all the other features Lighthouse offers. I feel like this is an attractive feature that may lead people to switch
Amy
Alternatives envisagées :
Best program EVER
Commentaires : Absolutely loved everything about it. It was very easy to manage and navigate through. We noticed a decrease in no show appointments since the patients would receive last minute reminders of their appointments. Our office had Lighthouse360 for several years and never once had a problem. A little less than a year ago we switched to another program as they offered a little bit of a cheaper price. Biggest mistake we have ever made.
Avantages :
The program was so easy to use and manage. So many of our patients raved about the text messaging communication and the reminders. We could group patients and send a specific text or e-mail to them. Lighthouse provided a list of patients who were overdue for their routine cleanings and would also send them reminders. It was such a time savor and "patient pleaser".
Inconvénients :
Honestly can not even think of one complaint.
Shanell
I want to love it, but I don't
Commentaires : Overall it does a good job with patient appointment tracking, recare/recall and confirmation which has made our lives a bit easy. Customer service is amazing unlike what we experienced with our last software.
Avantages :
It is a great software for confirmations, and recall. It definitely has helped to improve our patient scheduling.
Inconvénients :
The software does not write back into Dentrix the way that we were told it would. The paperless forms do not auto-populate the information into the family file nor does the form generate into the patient's doc center. They are not able to "mask" the number used to confirm as the office number if it is a voIP line, which was also disappointing.
Hannah
Lighthouse 360 Makes it Easier
Commentaires : Overall I really like Lighthouse, I have patients mention all the time how helpful and necessary the reminders are. Being able to text with patients has helped take care of many little issues and resolve them quickly.
Avantages :
I love how easy it was to integrate Lighthouse into our existing software, and how simple and easy it is to use. Being able to send out custom messages through text and alerts for last minute appointment openings have both been lifesavers, and it's very simple to make your own custom emails. Adjusting a patients preference of notifications, and checking to see exactly what reminders they received is very helpful too.
Inconvénients :
I feel like the customer service is a little lacking, and there have been odd glitches with Lighthouse not syncing up to my actual schedule, which has led to reminders being sent out to patients who have moved their appointments. I also wish there was a system set up already to easily send out review requests, but I was able to format one myself.
Jennifer
Alternatives envisagées :
Great communication tool
Commentaires : Cancelling appointments due to employee illness or inclement weather is SUCH a breeze, it takes me maybe 10 minutes to clear the day. Lighthouse will even call patients without an email or cell phone!!
Avantages :
Two-way texting is absolutely a plus! When trying to fill our schedule, we don't even have to pick up the phone!
Inconvénients :
Sometimes it doesn't sync in the time frame they say it does. It's supposed to sync every 10 minutes but I've implemented changes that haven't shown up until an hour later before.
