Description de WeaveLe logiciel de Weave rationalise toutes vos activités dans un hub unique et centralisé. Il permet aux entreprises de tout gérer de manière intuitive, des informations client aux évaluations commercial es en ligne. Établissez des relations durables avec vos clients grâce à des fonctionnalités telles que les SMS bidirectionnels et un système de prise de rendez-vous simple. Les solutions de gestion de bureau de l'éditeur sont si complètes que ses clients ne savent pas comment ils feraient pour s'en passer. Weave simplifie la gestion de votre bureau et vous permet de gagner un temps précieux pour vous concentrer sur ce qui compte le plus.
Qui utilise Weave ?
Tout bureau gérant des clients et des appels téléphoniques, notamment les dentistes, les médecins, les optométristes, les spas, les chiropraticiens ou même les exploitants de lave-auto ; Weave est l'outil organisationnel dont tous les gestionnaires de bureau ont besoin.
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Avis sur Weave
Essential for business
I love the way the platform interacts with our patients. They are always growing and adding new products. Some I stay with and some I don't. But I love the fact that the company is always looking at improving the products and experiences for users.
ISometimes it's hard to know who to contact and get help for issues needed. The company has grown so fast, there always seems to be a new rep assigned, and another one calling me.
WEAVE has been a game changer
Commentaires : Weave has been great (well their customer support has really declined over the years) in their attempts to continually add features that eliminate the need to work with an array of companies. They are forward-thinking and understand what we will need before we know we need it. Customer support loves to NOT solve problems. We often find we are passed around to another person or that they are quick to point the finger in a different direction rather than fully looking to understand the issue and find solutions.
Two-way communication. Patients are BUSY and don't have time to sit on the phone. They are able to send messages and check their messages at their convienece. Patients LOVE the text2pay feature. This feature has helped significantly with declined payments and A/R's
I know it is not a WEAVE issue but rather a Dolphin issue but I wish the integrations with Dolphin were better. I also wish we had the option to pick which phone # we text. Sometimes the text needs to go to the parent since it is due to financials, sometimes the text needs to go to the patient since it is related to scheduling.
Poor follow up
Commentaires : Rapid-replying [SENSITIVE CONTENT] notwithstanding, this sales organization failed to fulfill one single, simple commitment to our practice.
The software had promise, but the sales and support organization fumbled.
Lack of mid- and long-range customer care.
New to Weave
I love their text to pay option and their direct patient messages!
We are very new to this software so have not worked out the kinks quite yet. I don't like that they switch your contact several times at the beginning as you navigate the new software. I wish you could send out multiple payment texts at once.
Weave is excellent!
Commentaires : We have had some issues with payments and still aren't resolved but usually they answer right away. Everything else has been amazing.
Weave doed so much. It allows us to do most everything under one vendor and they are always adding new features!
Cost, very expensive for phones. Which it was more affordable.
Logiciel trouvé dans
- Logiciels de planning
- Logiciels d'expérience client
- Logiciels de rappel de rendez-vous
- Logiciels d'automatisation de formulaires
- Logiciels de VoIP
- Logiciels de communications unifiées
- Logiciels de communication d'équipe
- Logiciels d'e-réputation
- Logiciels de gestion des avis
- Logiciels CCM (Customer Communications Management)