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CallRail
Description de CallRail
Les fonctionnalités d'enregistrement et de suivi des appels de CallRail permettent de qualifier facilement les leads, de former le personnel et d'améliorer le service client, ce qui entraîne plus de conversions de leads et des taux de fidélisation des clients plus élevés. Commentez vos notes pendant les appels afin de vous assurer de saisir les informations importantes pour la communication d'équipe. Évaluez les appels en utilisant des balises pour catégoriser les leads et extraire des rapports sur les taux de conversion. Écoutez les enregistrements depuis le tableau de bord pour améliorer vos stratégies, tenir les bonnes conversations et conclure plus de transactions, plus efficacement.
Qui utilise CallRail ?
CallRail est parfait pour les PME, les spécialistes du marketing guidés par les données, les équipes de vente et ceux qui cherchent à améliorer leurs conversions de leads et à combler les lacunes des données de répartition de leads pour les campagnes en ligne et hors ligne.
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Stay away - lot of glitches
Commentaires : Très ordinaire … problème de connection et d’intégration partenaires, customer service lent et ils trouveront toute sorte de raison de ne pas pouvoir vous aider
Avantages :
Intégration Facebook Ads (qui ne fonctionne pas)
Inconvénients :
Beacoup de glitches dans l’application. Third-party integrations qui ne fonctionne pas
I can't imagine an easier, more efficient way to record and monitor your business calls.
Commentaires : I would use any other software for tracking phone calls in the work place.
Avantages :
Its the easiest software I have ever used in a professional setting where your business is able to record calls and play them back to multiple people. Many of us listen to them and are able to learn from them. Were also able to track whether or not they're a good lead for our business or not, which is super helpful to know and keep tabs on.
Inconvénients :
The one biggest con is you need internet access to listen to the call, which I understand but can be difficult at times. I dont really have many complaints about the software. Its great.
Support is helpful and the overall platform is easy to use and fully-featured
Commentaires : Overall, CallRail is one of the best platforms for agencies looking to offer call tracking services to their clients, and provides a wealth of features and support to help you along the way to offering a fully-fledged call tracking solution.
Avantages :
CallRail is good for agencies, as it offers specific features to suit agencies, such as built-in margins, client billing, etc. Their customer support is helpful, and are willing to set up features for you. Using the platform is straightforward with everything being a guided process, along with a ton of support articles to go alongside.
Inconvénients :
Customer support, while helpful, are difficult to get ahold of at times. Their live chat is rarely available and there's no phone number for calling their support from outside the US. Additionally, their pricing only charges in dollars, making it difficult for agencies who work in GBP, in addition, their billing system often has issues when changing packages, causing it to charge inflated amounts.
Aggressive company
Commentaires : My overall experience is that their system is in need of improvements and their business practice is aggressive and not aimed at helping their customer.
Avantages :
I liked that they could automatically label calls based off what people are saying
Inconvénients :
The accuracy of what was said versus what the system labeled. Truly, the reason for this review is because after 4 years of loyal use of their system our company grew and needed a more comprehensive call management company. After ending our account with call rail we had a need to run a report on calls. Call rail informed me that they have all of our data but that unless we sign back up for their service we cannot have it. I never considered that years ago when hiring them. I assumed our data would always be our data.
Tracking phone calls with CallRail
Commentaires : I used CallRail for specially to tracking calls beacuse it tracking less than a minute.
Avantages :
We use mainly CallRail to traching phone calls . Not only that we can record phone calls. Have good customer service. Most important features is before answering the call CallRail Shows automatically us from where it comes from. Easy to use.
Inconvénients :
Much difficult to tracking calls comes from Facebook, instagram
