Tracker
Description de Tracker
TrackerRMS est un fournisseur leader de solutions CRM sur le cloud pour les entreprises et les utilisateurs du marché des PME.
Basé en Californie et disposant de bureaux au Royaume-Uni, l'éditeur propose une solution qui inclut des outils de recrutement, de vente, de gestion de projet et de gestion de cas sur mesure, soit en tant que solution unique, soit en tant que solution globale, sans aucun ajout de modules tiers.
Qui utilise Tracker ?
Ventes, médias, bâtiment, finances, gestion de projet, recrutement, marketing, secteur juridique, suivi des candidatures, consulting, formation. TrackerRMS peut être adapté pour répondre aux besoins de presque tout type d'entreprise.
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Utilisateur vérifié
So much better than Bullhorn
Commentaires : Customer service is great! They are always very helpful and timely and even came out with a chat feature for immediate assistance.
Avantages :
The best thing about TrackerRMS is how customizable it is. We are able to edit fields, lists, create reports, and see everything in real time which has improved the efficiency of our operations
Inconvénients :
There are some fields that we are unable to pull into our custom reports so we have to ask customer service to make the report for us which takes extra time. It would be better if all fields could be pulled into any report.
Steve
Alternatives envisagées :
Presidio SES Team Review
Commentaires : It has truly been an excellent experience. The platform has automated various processes of our business and has made the team more effective in their respective roles. In addition, the customer service provided from all TrackerRMS staff has been world class.
Avantages :
Our practice decided to move forward with TrackerRMS as the ATS to support our staff augmentation business, based on the expansive features within the system and how easy it was to integrate these features into our business, while improving the workflow of our business as well.
Inconvénients :
No integration capabilities into Presidio's ERP system; Microsoft Dynamics AX.
Patrick
One of the Best in the Business
Commentaires : Tracker has helped our company smoothly transition into a new ATS/CRM system with no loss to our production, this has been huge! With the new automations, and streamlined processes, our companies internal communications has skyrocketed. Our recruiters are happier, and our company is flourishing.
Avantages :
When we started our search for a new ATS/CRM system, we developed a 120 point checklist to find a product that met our needs as a recruiting agency. Overall, I had reviewed over 70+ products and had done 35+ demos of various ATS/CRM systems. Tracker came out on top and met every point we needed. Where Tracker excels is its customization features, ease of use, and fantastic customer service. We had an extremely smooth transition from our previous system, thanks to the support of Tracker.After reviewing so many systems, we found a few things that made them the differentiator. First, they are a US/UK based company who have been established for years. Their support services are robust, and their product is very intuitive to pick up and use. This has allowed for easy ramp up time for new employees. They have developed a fantastic customizable organization system on both their ATS and CRM platforms. All aspects of the system work harmoniously together. In the past few years, it is easy to see a huge change in their development, and they have provided a steady streams of updates to differentiate itself as one of the top software programs for recruiting. They provide fantastic automations and sequencing, as well as full mass-email campaign support. Additional perks include video interview integration, detailed reporting, and capability to support all types of recruiting (exec, direct, staffing, etc.). I highly recommend this product to any recruiting firm!
Inconvénients :
The problems associated with Tracker are mainly due to growth. They are growing quickly, and sometimes their servers slow down slightly, as they grow and continue to invest in their servers, the better this will become. The one major request would be autosaving! Tracker provides alerts when needed to save, but it would be incredibly beneficial to allow autosaving both on record pages, as well as email drafts. Overall, the product is fantastic.
Shauna
Excellent customization options and customer service
Avantages :
We have a very unique program and one of the things we liked most about Tracker was their ability to jump in and customize the software to accompany our program's vernacular. It fits most of our needs and allows our program to truly focus on our mission. The customer service through Michelle Crisp has been five star since day one. She is professional and knows how to get us what we need in a timely manner so we can continue to focus on our day to day tasks. I have worked with many of the larger software platforms and this is user friendly in comparison.
Inconvénients :
There is little room for error with this program. You have no way to delete assignments without messing up your entire workflow. It's very difficult to deal with if that happens.
rick
Tracker - The Best Candidate Tracking System on the Market
Commentaires : I am very happy with Tracker and could not do my business without the system.
Avantages :
Easy to enter candidate information either from a resume source or directly from LinkedIn.I have the system set up to text candidates directly versus just using email - works great.Customer service is excellent and one of the reasons I chose the product.System has been 100% reliable - no glitches - updated regularly.
Inconvénients :
I don't have the time to learn all the great tools Tracker has to offer. I do not have any issues - really!
